Customer Service Personal

CURRICULUM VITAE

JibranShaikh

Email:- **************@*****.**

Mobile No India:- +919**********

Mobile no Qatar:- 009**********

CAREER OBJECTIVE:-

●A career, that provides opportunities for personal and professional development as well as to contribute to the organizations effectiveness in order to take the company to the top position, where ever I work

Profile

●Self motivated, hardworking with strong interpersonal and analytical skills. Adroit at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively, plus ability to make strategic decisions and react rapidly.

EXPIRIENCE QUALIFICATION:-

●Having more than 42 months of experience in travel insurance(ICICI Lombard)with SitelIndia

●Worked with Sutherland India for 46 months for AirIndia as customer service professional (Ticketing, Reissuance, voluntary and involuntarydatechange)

●Currently working with WNS for Expedia (EU) process as SR. Associate where we deal with European market

●Working on two gds system Sabre and Amadeus

●Issuance of new ticket for passengers

●Voluntary and involuntary refund

●Voluntary and involuntary exchanges

●Achieving goal of organization and Client, Manage all the daily task and work of the BPO. Handling the team member and motivate them to increase the qualitative performance.Handled On Job Training Batch. Worked with F&J Department, Preflight, SMS/Email Process. Handled Escalation Calls and GTS Calls.

●Total experience in ticketing is more than 5 years

TECHNICAL SKILLS:-

●Diploma in computer application

●Amadeus basic certified course

Areas of Strength

●Teamwork Skills, Positive behaviour, flexible and adaptable with ability to learn quickly.

●Professionalism and work Ethics.

●Leadership and Management

●Outstanding Customer cordial relations.

●Adaptability.

●Good communication skill.

●Good analytical and creative skills.

●Ability to work well in team.

●Ensure the growth of company.

●Comprehension, Problem Solving and Working against Deadlines.

PERSONAL ATTRIBUTES:-

●Leadership and Team building skills – supporting team members to achieve personal and professional goals.

●Problem solving capability with positive attitude.

●Highly responsible and confident on my work.

PROFESSIONAL QUALIFICATIONS:-

SR. NO.

NAME OF EXAMINATION

BOARD/UNIVERSITY

1.

S.S.C

Maharashtra

2.

H.S.C Exam

Maharashtra

4.

T.Y.B.COM

Madurai

3

IATA with GALILEO

Akbar academy

PERSONAL DETAILS:-

●Full Name :- Jibran Abdul Salam Shaikh

●Father Name :- Abddul Salam Abdul Kader Shaikh

●Marital status :- Single

●Date Of Birth :- 22/08/87

●Qatar address :- Farij Bin Mahmoud. Doha. Qatar

●Permanent Address :- R/303 Old Nasheman Colony O.B.P Road

Mumbra. Mumbai.Thane:- 400612

●Nationality :- Indian

●Languages proficiency :-English, Hindi, Marathi & Urdu.

●Hobbies :- Playing and watching cricket

DECLARATION :-

I hereby solemnly declare that all the facts mentioned above are true and correct to the best of my knowledge and belief

Date :-

Place :-

JibranShaikh

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