Manager Project
Resume:
DEXTER MORALEJA YUMOL, PSM, CSSYB
** *.********* **** ******, Phase 5, Pacita 1, San Pedro Laguna
Tel. (02)5191416 / Cellular (094*-*******
E-mail address: ********@*****.***
PROFILE:
Strong and resilient in ensuring that the deliverables are met. Tracks, manages and mitigates project issues and risks. A clear and direct Project Manager, skilled in developing and maintaining broad vision and goal, cultivating excellent team relationship, communicating effectively across the organization, onshore and offshore, to build focus and productive teams.
Also, a Six Sigma Yellow belt Certified professional who has the passion is to make progress and process improvements in using Lean Six Sigma foundational elements.
PROFESSIONAL EXPERIENCE:
NTT Data Philippines Inc. Oct 2018-Apr 2019
Project Manager
- Assist in the definition of project scope (inception reports), and objectives, involving all relevant stakeholders ensuring technical feasibility.
- Provides project management for application solution implementations
- Manages customer relationship with technical contacts
- Coordinates with internal staff to perform implementation/system integration
-Prepares, distributes and maintains all project documentation according to established processes and methodology
-Tracks project plans and budgets to insure project costs are contained
- Requirement gathering from customer for integration (Salesforce, Active Directory, etc.)
Genesys Telecommunications Laboratories Inc. May 2017- Oct 2018
Senior Project Manager
- Provides project management for application solution implementations
- Manages customer relationship with technical contacts
- Coordinates with internal staff to perform implementation/system integration
-Prepares, distributes and maintains all project documentation according to established processes and methodology
-Tracks project plans and budgets to insure project costs are contained
- Responsible for managing project team utilization during customer engagements, including the accuracy of information for that project in the internal work tracking system
-Timely submission of timesheets, expense reports, project status reports, and system acceptance forms.
- Leads team on the smooth implementation and transition of customer’s Salesforce.com (Data actions, CRM, etc.)
- Requirement gathering from customer for integration (Salesforce, Active Directory, etc.)
Flat Planet Inc. Dec 2016 -May 2017
Project Manager
-Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members and manage all requirements accordingly.
- Establishes clear ownership for project tasks, ensures that team members have the tools needed, and provide timely feedback.
- Proactively communicates project status, issues & risks to management.
- Ensures project teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
- Finds and works to remove development and project roadblocks;
- Works with Business Leaders to lead transformation and improvement of existing processes.
- Develops and maintains strong working relationships with key internal and external stakeholders
E-Science Corporation Aug 2013- April 2016
Project Manager
- Utilizes Software Life Cycle methodology
- Conducts regular meetings with client to monitor project status
- Mitigation and Reporting of risk and issues to clients
- Tracks project status and compare projected timeline and man days
- Reports result of project status to Management Commission
- Assist technical team in design and development task
- Performs trainings to end users of applications.
- Leads team on the smooth implementation and transition of customer’s Salesforce.com
American Data Exchange Apr 2013- Aug 2013
Project Officer
- Handles New Project deployment
- Handles coaching, data processing and analysis for the Project.
- Prepare resource reporting in line with the business rhythm.
- Maintain the integrity of the controls, policies, procedures, methods and practices of the company as they relate to the recording of timesheets.
Convergys Services Philippines Corporation Aug 2011- Mar 2012
Resource and Planning Management, Associate
- Maintain agent level information within scheduling software database (i.e. IEX TotalView)
- Manage agent preference, time off requests, and shift bid processes
- Function as a consultant to client/operations on staffing requirements, setting thresholds (overhead, time off, overtime, absences, etc.)
GE Money Servicing Philippines Incorporated Feb 2007- Jun 2011
Workforce Management Lead
- Lead Workforce Management Real time analyst and Schedulers to ensure call center productivity.
- Extensive experience in Call Management Systems, Spreadsheets, Forecasting, and Scheduling
Etelecare Global Solutions Aug 2003- Nov 2006
Productivity Assurance Coordinator
Contact World Incorporated Nov 2002- Mar 2003
Technical Support
Daiwa Seiko Philippines Corporation Mar 2002- Nov 2002
Admin Staff and Technical Support
Keppel Communication Philippines Inc. Apr 2001- Mar 2002
Admin Staff for Purchasing Department and HR
EDUCATION
1997-2001
Bachelor of Science in Electronics and Communications Engineering AMA Computer College Makati City
Certified Six Sigma Yellow Belt
Six Sigma Philippines
Certification number: CSSYB-2018-061-02
International Scrum Master
International Scrum Assembly
Certification number: 13ccb0f51afb3
Online Learning Courses taken:
International Scrum Master October 2019 - Present
Change Management Foundations License July 2017 – Present
Change Management Foundations Lynda.com July 2017 – Present
Project Management Foundations: Ethics Lynda.com July 2017 – Present
Project Management Foundations: Integration Lynda.com July 2017 – Present
Project Management Foundations: Stakeholders Lynda.com July 2017 – Present
Project Management Foundations: Procurement Lynda.com July 2017 – Present
Project Management Foundations: Risk Lynda.com July 2017 – Present
Project Management Foundations: Quality Lynda.com July 2017 – Present
Project Management Foundations: Communication Lynda.com July 2017 – Present
Project Management Foundations: Budgets Lynda.com July 2017 – Present
Project Management Foundations: Change Lynda.com July 2017 – Present
Project Management Foundations: Teams Lynda.com July 2017 – Present
Project Management Foundations: Schedules Lynda.com July 2017 – Present
Project Management Foundations Lynda.com June 2017 – Present
Crisis Communication Lynda.com July 2017 – Present
Agile Project Management with Microsoft Project Lynda.com July 2017 – Present
Transitioning from Waterfall to Agile Project Management Lynda.com July 2017 – Present
Agile Project Management Foundations Lynda.com July 2017 – Present
Agile at Work: Getting Better with Agile Retrospectives Lynda.com July 2017 – Present
Contact this candidate