NEIL BRANDON PALAN (NETWORK ADMINISTRATOR / SYSTEMS ADMINISTRATOR)

Email Id: adal5w@r.postjobfree.com

Contact No.: +965-********

SUMMARY

A Microsoft MCSE and HP ASE certified System admin with 15+ years of experience in IT enterprise environments. Managed large scale Servers and Networking, extremely proficient with Fort iGATE, VMware 5.5 & 6.0, Windows Server 2008R2, 2012 & 2016 & Exchange 2007 & 2013 and have a deep passion for enterprise-wide security management. Goal-oriented system-administrator, seeking to increase performance and lowering cost for the organization. Having set- up system infrastructure for many small local firms

KEY SKILLS

Project Monitoring & Management

Systems & Computer Lab Designing

Server, LAN and WAN Optimization

Technical Assistance & User Support

Network Administration and Management

Productivity Improvement & Technical Support

Systems Installation, Configuration & Upgradation

Training & Mentoring and Security Solutions

Hardware & Software Troubleshooting

Managerial and Interpersonal Skills

Analytical and Problem-Solving Skills

PROFESSIONAL EXPERIENCE

Organization

Hasibat Information Technologies Co. (ISO 9001 Accredited Company) Kuwait

Designation

Technical Support / Systems Administrator

Duration

April 7th 2017 - till Date

Organization

Isis Gate Technologies Company Mumbai

Designation

IT Network Administrator / System Administrator

Duration

July 2007 to Feb 2017

Organization

Hasibat Information Technologies Co. (ISO 9001 Accredited Company) Kuwait

Designation

Senior Support Engineer

Duration

November 2001 to June 2007

Organization

M/s. British School of Kuwait

Designation

Assistant Systems Manager

Duration

May 2000 to September 2001 (1 Year Contract)

Organization

M/s. Diyar United Company, Kuwait

Designation

System Support Engineer

Duration

September 1997 to April 2000

Organization

M/s. Network Services, Bombay (a service vendor for M/s. Wipro InfoTech Ltd.)

Designation

Computer Support Engineer

Duration

February 1995 to March 1996

Organization

M/s. Compsol, Mumbai (a service vendor for M/s. Wipro InfoTech Ltd.)

Designation

Computer Service Engineer

Duration

May 1993 to June 1994

JOB RESPONSIBILITIES

Responsibilities at Hasibat Information Technology, Kuwait

Deployment of IT Systems (PC’s, Servers, Printers, Scanners, Laptops etc.) across 3 refineries (KNPC Head Office, Mina –Ahmadi Refinery, Mina-Abdullah Refinery, Mina – Abdullah Green Fields and KIPIC).

Handled a team of 25 persons. Coordinating with various groups for deployment of IT systems across various sites for KNPC.

Installation of Servers at KNPC Head Office using VMware.

Successfully deployed 14000, equipment (PC’s, Servers, Printers, Scanners, and Laptops etc.) Inclusive of tagging to various sites in KNPC.

Presently Senior Systems Administrator for Hasibat Information Technologies and the administration of Windows Server 2012 & 2016 and Exchange Servers 2013.

Managing the company firewall FortiGate and ensuring all the critical and high priority incidents are addressed.

Setup a new domain utilizing VMware ESXI version 6 configured on two HP Proliant D380 G7 servers consisting of 5 guest OS systems configured with Windows 2008 R2 & Windows 2012 R2 x64 bit.

Performed full-scope server administration, upgrades and service pack application, performance tuning, and infrastructure enhancement. Hardening of Windows security.

Managing and administering user access control in active directory, providing access to users on shared drive.

Enhancing infrastructure and ensuring continuous availability of licenses, file systems, support along with maintaining, and analysing, troubleshooting of Servers.

Ensuring regular maintenance of servers, backup software, and storage tools through the installation of software upgrades, patches, and hardware upgrades.

Provide guidance and support on information security practices to end user and support staff; updating and maintaining security testing procedures documents over hardening Servers desktops and laptops

Implemented on-going staff security trainings to ensure consistent compliance with company policy and procedures.

Directs day to day operations for group of Support team through assignment of specific tasks and duties to individuals in the Support team

Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.

Creating and fully configuring windows’ virtual machines using VMware and Hyper-V

Discussed potential problems with network and computer usage with other staff members and explained how to get the best performance from individual workstations.

Responsibilities at Isis Gate Technologies Company, Mumbai

Collaborating with technical services team members to assess near and long-term network capacity needs and designing & implementing strategic plans to make certain network capacity meets existing and future requirements

Creating and maintaining documentation as it relates to network configuration, network mapping, processes, and service records

Developing, implementing and maintaining policies, procedures, and associated training plans for network administration, usage and disaster recovery

Strategy &

Developing and deploying methodologies for testing network performance and providing network performance statistics and reports

Planning

Practicing network asset management, including maintenance of network component inventory and related documentation

Conducting test and ensuring development of disaster recovery plans to detect faults, minimize malfunctions and backup systems as it relates to network functionality

Designing and supporting VoIP infrastructure and its associated software, including IP-PBXs, call management systems, voicemail, and interactive voice response

Selecting, deploying and utilizing appropriate tools for reporting and routing of IP telephony traffic on the network

Documenting the WLAN's architecture, design, and layout, including protocols and standards used, as well as configuration

Acquisition

Designing and deploying company LANs, WANs, and WLANs, including servers, routers, hubs, switches, UPSs and other hardware

Conducting research on network products, services, protocols, and standards to remain abreast of developments in the networking industry in support of network procurement and development efforts

&

Overseeing new and existing equipment, hardware, and software upgrades relating to network or telephony equipment

Deployment

Planning and implementing any improvement, modification, or replacement of network infrastructure components

Where necessary, liaising with equipment vendors during installations and hardware performance issues

Designing and deploying enterprise-class wireless networks, including access points, servers, routers, hubs, switches, and other hardware

Receiving, prioritizing, and responding to incoming calls, and/or emails regarding equipment and/or connectivity problems

Accurately documenting instances of software or hardware failure, repair, installation, and removal or other work requests

Managing and ensuring optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on

Perking up the effectiveness of security solutions, including firewalls, anti-virus solutions, Virtual Private Networks, and intrusion detection systems

Establishing and maintaining regular written and in-person communications with departmental administration regarding pertinent network activities

Operational

Configuring all networks to ensure their smooth and reliable operation for fulfilling organizational objectives and processes

Management

Defining and implementing strategies for integrating disparate operating system environments

Monitoring network performance and troubleshooting problem areas as needed to identify and remedy network performance bottlenecks

Ensuring network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances

Performing on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommending & implementing corrective solutions

Installing Windows Server 2008R2 – 2012 & 2016 and setup up as Domain Controller

Installing of Windows Exchange Servers 2007 & 2013

Performing server and security audits, and system backups and recovery

Performing related duties consistent with the scope and intent of the position

Evaluating and recommending network hardware and software for purchase

Performing other duties as assigned

Responsibilities as System

Maintaining performance, security and uptime of high availability servers

Designing and deploying a virtual domain network for use as a development environment that includes a domain controller, Active Directory 2008 2012 & 2016, DHCP, DNS, and a Microsoft Exchange server

Administrator

Installing, configuring and supporting Microsoft Technology Solutions on Windows 2003/2008 platform hosting web and database applications, while maintaining security patches, antivirus updates, backups, monitoring and performing routine server maintenance

(Servers)

Providing server support both locally and at other company locations in the India

Performing server security compliance scanning utilizing Third Party Scanning tools

Responsibilities at Hasibat Information Technologies Co

General

Installation and configuration of Compaq/IBM/ HP and assembled Pc’s and Servers

Installation and configuration of Compaq/HP Pc’s and Compaq/HP Servers

Installation and configuration of Operating System

Configuration of network protocols like TCP/IP

Configuration of disk subsystem for RAID configuration like Mirroring, Striping and striping with parity [RAID-5] to enable data redundancy for Compaq servers

Installation and configuration of backup software like Arc serve Backup for automated backup using tape libraries

Configuration of Domain Name Service [DNS] for Internet

Configuration of PDC and BDC with NT 4.0

Installation and configuration of windows NT/W2k servers

Planning and implementation of suitable backup policy to provide reliable backups for disaster recovery

Responsibilities

Monitoring system performance on Compaq servers and tune the system accordingly for optimum system performance

Installation and configuration of Printers and Network Print Servers

Maintenance of HP printers

Administration of Local Area Network

Helpdesk Administration using Remedy Action Request System as well as Magic Helpdesk

Field service jobs include customer support, debugging of users related problems as well as preventive maintenance, and training of users on site and field repairs

Support of bilingual windows application under single and Network environment

Giving support for company’s outsourcing engineers for Burgan Bank, Joint Operation and Equate Petrochemicals projects

Supervisor for Kuwait University engineering students who has come for the training projects

Also served as a Site Engineer to KUFPEC (Kuwait Foreign Petroleum & Exploration Company) in the capacity of a Network Security Administrator for a period of 2 Years (as per company contract)

Special

Anti Virus EPO (E-Policy Orchestrator) 2.0

Helpdesk Support (Version 6.0)

Network Intrusion Software (Cyber Cop)

Project

Fire wall Security (Gauntlet) 5.5

Remote Access Server (Ras) Intel Net Structure Access Server

Essential Duties

Provide overall information security related expertise throughout environment

Modify, and maintain IT security related policies

Identify security related issues and ensure remediation

Perform security related audits on a regular basis

Recommend security improvements based global trends and evolving best practices

Deploy network security related auditing and scanning tools

Monitor network wide security, systems, and tools

&

Manage user awareness campaigns to educate users on methods of attack, ex phishing, malware, social engineering, etc.

Responsibilities

Perform hands-on fixes at desktop level, including installing, upgrading software, installing hardware, implementing file backups and configuring systems and applications

Manage service requests from end-users

Identify and learn appropriate software and hardware used and supported by company.

Apply diagnostic utilities to aid in troubleshooting

Perform preventative systems maintenance, for servers, workstations, printers and network peripherals

Evaluate documented resolutions and analyze trends for ways to prevent future problems

Perform server administration duties such as account and resource administration, data backup, and other essential

Administrative Functions

Answer to and perform moves, additions and changes as they are submitted; Assist in preparing, maintaining and upholding procedures for logging, reporting and statistically monitoring operations

Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-up

Projects Handled:

National Mobile Telephone Company (NMTC) Project

Responsibilities included:

Installation and configuration Compaq ProLiant Server ML380 Database Server

Debug, isolate and solve any kind of problems pertaining to Compaq Servers

Leading a team of Engineers looking after the maintenance of whole project on a 24 hours basis

Checking and cleaning the error logs periodically

Ministry of Electric & Water (MEW) Project

Responsibilities included:

Installation and configuration of HP Printers, connectivity with existing Mainframe system

Debug, isolate and solve any kind of problems pertaining to HP Printers

Burgan Bank Kiosk Machine Project

Responsibilities included:

Installation and configuration of KIOSK Machine in various branches of Burgan Bank. And responsible for the maintenance of it

Responsibilities at M/s. British School of Kuwait

Maintaining and Administrating Windows NT / Windows 2000 Servers. (Exchange 5.5, Proxy 2.0, Internet Information Server 4.0, SMS Server

Supporting and troubleshooting all kinds of network, software and hardware related problems.

Installing different kinds of software for Staff & Students in various packages.

Configuring HP Network Printers using HP Jet Admin Software

Configuring Outlook (97, 98, 2000), Outlook Express, Internet Explorer 6.0

Handling NT Server backup

Responsibilities at M/s. Diyar United Company, Kuwait

Maintenance of PC compatible, dot-matrix and laser printers, Cal comp and HP Ink-jet plotters, Cal comp scanners

Installing networks including the installation of network-cards, hubs and switches, complete cabling and software

Installation and administration of applications, file and printer sharing and troubleshooting of network and application problem

Resolving all network related problem on support and troubleshooting on a 100 user Windows NT LAN

Handling maintenance contracts for the clients

Customers follow up and provided on line support for the customers

Setting up Network for clients in Windows NT/ Windows 2000 Environment

Responsibilities at M/s. Network Services, Bombay

Responsible for diagnosing IBM compatible, all brands of dot-matrix and laser printers and monitors and determining solutions for problems

Responsible for setting up and working with several networking environments

Supervising Diagnosis of defective spares and servicing

Maintaining proper records of inflow of defective modules from Wipro, component consumption and activity report for the month

Interacting with Wipro for coordinating of urgently required modules

Responsibilities at M/s. Network Services, Bombay

Achieving set deadlines of servicing computer peripherals e.g., Keyboards, Mono & colour Monitors + Power supplies

Component procurement from local market and dealers

Maintaining proper records of inflow of defective modules from Wipro Component Consumption billing and activity report for the month

Ensuring high standard of quality in maintaining as per WIPRO’s ISO 9000 goal

PROFESSIONAL QUALIFICATION

Technical Forte

Diploma in Electronics’ & Computer Hardware Maintenance from the Institute of Electronics and Computers, India

TRAININGS

Administering Microsoft Windows NT 4.0

Interworking Microsoft TCP/IP on Microsoft Windows NT 4.0

IBM Infinity Server Technical/windows NT Installation & Performance “Dubai’’

VMware Certification VCP6 (DCV) Training Course “Kuwait”

Windows Server 2012 R2 Training /Course

Windows Server 2016 Training /Course

Compaq System Products Architecture Course “Dubai”

Windows2000 Integration/Performance Course “Dubai”

Compaq Systems Management Course “Dubai”

CITRIX MetaFrame XP Admin features release 3 Course “Dubai”

Helpdesk Management System (TRACK-IT) ‘Abu Dhabi’

CERTIFICATIONS

Microsoft Certified System Engineer (MCSE)

Microsoft Certified Professional (MCP)

IBM Professional Server Expert (PSE)

HP Certified Accredited Integration Specialist ( AIS ) ( ProLiant Servers )

HP Certified Platform Specialist ( APS ) ( Desktops, Workstations and Notebooks)

HP Certified Accredited System Engineer ( ASE )

Citrix Certified Administrator (CCA)

3Com Certified Solution Associate

McAfee Partner Certification ( Intrushield, Entercept & Server Technical Professional Certification

Cisco Certified Network Associate (CCNA)

IT SKILLS

OS

MS-DOS, Window 7, 8.1 & 10, Windows NT& 2000, 2003, 2008, 2012, 2016 (Server + WorkStation )

Applications

Active Directory 2003R2,2008R2,2012 & 2016 Exchange 2003/2007/2013,

IIS – 6.0,7.0,7.5 & 8.0, SQL 2005/2008R2 2012,2016 VMware 5.5 & 6.0

Hardware Knowledge

PC compatible “diagnose and replace” experience (IBM + Compaq+ HP

ISA, Micro channel, EISA and PCI Bus experience IDE, EIDE and SCSI

Cabling experience includes UTP, Fiber, Multimode & Single Mode, Cat-5, RJ45, Token Ring and Ethernet Network Interface cards, Fiber repeaters, 3COM Net builder Hubs & Switches.

PERSONAL DETAILS

Address

9/1/2 Highland Park, Bhawani Nagar, Marol Maroshi Road Andheri (East), Mumbai 400059

Languages Known

English and Hindi

Passport No.

K9267186 (Issued at Mumbai and Valid until 2023)

Nationality

Indian

Kuwait Driving License Valid till 08/07/2020

Duties

& Responsibilities

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