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Office Assistant Customer Service

Location:
Milwaukee, WI
Salary:
open
Posted:
October 12, 2019

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Resume:

RENINA GLOVER

**** **** ******* ***

MILWAUKEE, WISCONSIN 53218

414-***-****

CAREER OBJECTIVE: To obtain a full time position that will utilizes my 12 years of customer service experience for future growth within the company.

Profile: Hard working, dedicated, productive, dependable with the ability to multitask. Strong listening and verbal communication skills.

Relevant Skills and Experience: Experienced in customer relations. Proficient in MS Word, Windows, Excel and other pre-installed applications.

Work History

1/2013-3/2019

MEDICAL COLLEGE OF WISCONSIN MILWAUKEE, WISCONSIN 53226

CPS/PRE-ARRIVAL REGISTRATION:

Registered patients via/phone, work lists/reports to complete accurate registration data.

Entered insurance information obtained from the clinic check-in process, patient demographics and insurance/coverage information.

Checked e-mails lists regularly throughout the day to keep up-to-date with any changes and received information on patients who need registration services.

Assisted with quality control measures and special projects as situations demanded.

1/2010-1/2013

FROEDTERT HOSPITAL MILWAUKEE, WISCONSIN 53226

ACCESS SPECIALIST:

Responsible for pre-registering patient demographics in Froedtert Hospital computer system for future clinic appointments.

Obtained authorizations and/or referral for all scheduled admission for outpatient visits.

Verified eligibility of all outpatients with Medicare and Title 19 on new accounts.

Performed edits on fields to ensure they meet requirements of clean claim billing.

Worked closely with physician offices and outside insurance companies.

Multitask responsible and able to preregister patient in all environments.

7/2005-1/2010

FROEDTERT HOSPITAL MILWAUKEE, WISCONSI 53226

INPATIENT ADMITTING REGISTRAR:

Registration process produces a clean claim to the third party payer.

Ensures all compliance forms are appropriately completed and documented on the patients account.

Effectively coordinates registrations and admissions for the patients.

Established accounts for internal and external customers.

Answer multi-line phones with appropriate greeting.

Responsible for the coordination of bed management for hospital admissions by accepting bed reservations and assigning beds to patients based on diagnosis, medical condition, physician orders and the availability of beds.

Supported the affinity system scheduled and non-scheduled down time.

CERTIFICATE SPECIALIZED COURSES:

Received Certificate of: Telephone Techniques

Received Certificate of Completion: Effective Business Writing

Received Certificate of Appreciation: Assisting in training new employees

SPECIALIZED COURSES:

Word Processing

Introduction to word perfect

Pre-Accounting

EDUCATION

MILWAUKEE AREA TECHNICAL COLLEGE, MILWAUKEE, WI.

COURSE OF STUDY: COMPUTERIZED TECHNICAL ACCOUNTING PROGRAM

MILWAUKEE AREA TECHNICAL COLLEGE, MILWAUKEE, WI.

COURSE OF STUDY: CLERK TYPIST

Enhanced office application, English/Grammar skills and increased typing abilities. Acquired word processing skills in IBM compatible computer systems.

MILWAUKEE BUSINESS TRAINING INSTITUTE, MILWAUKEE, WI.

COURSE OF STUDY: BUSINESS OFFICE ASSISTANT: Learned payroll procedures and policies, gained experience in record keeping and effective filing techniques. Participated in dictation in an office setting.

CERTIFICATE:

Business Office Assistant.

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