Medical Collection Specialist

**** ******** ******** *** ******* FL, ***** 407-***-**** ************@*****.***

OBJECTIVE:

To obtain a positon as a Medical Collection Specialist within Revenue Cycle Management utilizing my skills gained in the Health Information Profession.

EDUCATION:

ASSOCIATE IN SCIENCE EARNED: AUGUST 2018 SEMINOLE STATE COLLEGE ALTAMONTE SPRINGS, FL 32714

●Major: Health Information Technology

●Related Coursework: Data Presentation and Analysis Performance Improvement in Healthcare Advanced Computer Applications Management of Health Information Operations Database Management

Technical Certificate EARNED: AUGUST 2016 SEMINOLE STATE COLLEGE ALTAMONTE SPRINGS, FL 32714

●Major: Medical Information Coder & Biller

●Related Coursework: Medical Terminology Inpatient and Outpatient Reimbursement Coding Guidelines (HCPCS, ICD-10-CM, ICD-10-PCS) Inpatient Records Coding Electronic Health Records & Healthcare Applications

Patient Care Tech EARNED: 2010 ELEM SCHOOL FOR HEALTH SERVICES Maitland, IL 60427

●Major: Patient Care Technician

EXPERIENCE:

ADVENT HEALTH MAITLAND, FL MAY 2017–June 2019

INSURANCE REIMBURSEMENT SPECIALIST SOFTWARE SYSTEM SCRUBBER

Evaluated explanation of benefits from Medicare and Medicaid carriers to determine appropriate reimbursement of billed amount. Optimize patients’ satisfaction through polite, knowledgeable communication during telephone conversations. Called patients to verify updated COB with insurance company, called payors to expedite payment on claim and finding resolutions to identified issues. Took on special project as Software System Scrubber to eliminate system edits prior to denial.

In 2011, I relocated to Orlando to become a fulltime caregiver to my dad and study in the Health Information field

CUSTOMER SERVICE/COLLECTION SPECALIST AT&T TELECOMMUNICATIONS CHICAGO, IL APRIL 2001- MAY 2008

Effectively communicated with and supported sales, marketing and administrative team. Answered an average of 100 calls per day by customer inquiries, solving problems and providing new product information. Resolved service pricing and technical problems for customers by asking clear and specific questions. Managed high call volume with tact and professionalism.

REGISTRAR ITT TECHNICAL INSTITUTE MATTESON, IL JULY 1999 – May 2001

Assistant to Director of Education, responsible for distribution of certified and unofficial transcripts, and payroll checks to educational staff.

PROFESSIONAL AFFILIATION:

●American Health Information Management Association (AHIMA), national and state

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