Customer Service Social Media

Stephanie Vera Cardona, MBA

**** **** **., ***** *****, IL 60171 Cell: 708-***-**** E-mail: ********@**.***.*** SUMMARY OF QUALIFICATIONS

Motivated professional with ample work experience, and an MBA seeking an opportunity to contribute to the growth of an ethically driven organization. Skilled in marketing strategy, marketing communications, brand management, media coordination, customer service, graphic design, fluent in Czech &Slovak. EDUCATION

Master of Business Administration (MBA)

Brennan School of Business, Dominican University, River Forest, IL 2011-2015 Bachelor of Arts in Business Administration and Marketing Brennan School of Business, Dominican University, River Forest, IL 2009-2011 Associate Degree in Business Administration 2006-2009 Triton College, River Grove, IL

PROFESSIONAL EXPERIENCE

Bimeda, Inc., Oakbrook Terrace, IL, Marketing Media Coordinator 3/2017-12/2018

Creating advertising material (ads- print, digital) in compliance with regulatory guidelines

Responsible for smooth communication with the publishers, in charge of publisher contracts, insertion order agreements and partial marketing budget allocation, Media Plan, invoice approvals and processing, and Sales Force system entries

In charge of the social media company presence (North America), content calendar, updates, redesigns, new posts, regulatory compliance (FB, several websites)

Developed effective system for Regulatory approvals

Performed data analysis, created company presentations, created promotions and processed the promo claims

Universal Beauty Products, Glendale Heights, IL, Marketing Assistant 5/2015-9/2016

Responsible for Wal-Mart account (logistics)

Independently worked on simultaneous projects for brands Beard Guyz and Van Der Hagen, achieved sales up to $ 1 M/month.

Performed research on competitors brands, analyzed data, created reports

Assisted closely to CMO and COO (administration, scheduling, took minutes at the meetings)

Designed marketing materials, closely worked with PR agencies to grow brand awareness

Organized Daytona FL “Bikers Week” roadshow (procurement activities)

Facilitated effective communication between departments, especially R&D, Marketing and Production

Courts of Cook County, IL, Interpreter (Czech, Slovak) 2011-now

Help judges, attorneys, and defendants overcome language barriers by simultaneously interpreting during court hearings within the Cook County court system.

Translate documentation as needed

Excelling in personalized, professional customer service to all parties La Salle Bank, Chicago, IL, Relationship Banker 1999-2002

Maintained relationships through stellar customer service with clients to identify their needs, sold bank products (consumer and business banking accounts incl. mortgages, lines of credit, also was involved in active cross-selling of investment tools)

Routinely exceeded sales goals by aggressive accounts management and participating in sales challenges.

Merck, Sharp & Dohme, Prague, Czech republic, Marketing Assistant 1993-1997

Organized several successful launches of human pharmaceutical products on the European market

In charge of conferences, off-site meetings (secure venue, materials, tech support, entertainement)

Created marketing materials (brochures, giveaway’s etc.), organized conferences

Oversaw public relations efforts focused on connecting with physicians, insurance companies, and patients

Astra Zeneca, Prague, Czech republic, Marketing Assistant 1990-1993

Supported the sales force by developing materials and maintaining business relationships with physicians, insurance companies, including impeccable customer service

Developed and applied several streamlined procedures within the office to improve efficiency and save money (supplies, drug samples etc.)

Managed correspondence, designed filing systems and approved supply requisitions on behalf of the Regional Manager.

Event planning (secure venue, materials, tech support, entertainment) VOLUNTEER WORK

Net Impact, Dominican University Chapter, River Forest, IL, President 2011-2014

Grew membership and raised funds on behalf of the organization

Organized student events focused on networking, career development, economic and social change

United Methodist Church, River Forest, IL, Member, Cook, Marketing Strategist 2011-2014

Prepare and serve meals to homeless (PADS program), help at the church food pantry

Developed marketing proposals focused on membership growth, organized community activities SKILLS DEVELOPMENT

Adobe Creative Suite (Photoshop, InDesign, Illustrator, Dreamweaver (coding, html), Premiere (video editing)

Google Marketing Analytics 2019

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