Network Engineer Customer Service

Jon Larson 980-***-****

*** * **** * *** A, Bountiful, UT 84010 *****@*******.***

Professional Profile

Experienced in Network Design / Implementation, PC Hardware and Customer Service:

CCNP (R/S), CCNA, A+ Certified

6 years US Army – Veteran

15 years Designing, Implementing and Maintaining Networks and Systems

15 years Trouble-shooting Computer Hardware and Applications

14 years Remote Technical Network Design and Support Experience

12 years Configuring various Devices: Cisco/Mobile Routers, F5, Multi-Vendor Switches, ASA / Palo Alto / SonicWall firewalls, Cisco Nexus, WAPs and VPN solutions

Professional Experience

TAB Bank, LLC., Ogden, UT

November 2016 – Present (Contract)

Sr. Network Engineer

Responsibilities:

Create Network Device, Port and Server Diagrams

Troubleshoot Call Center and Secondary Datacenter Network issues

Assist Team with Staging New Cisco, F5 and Palo Alto Hardware

Create and Update Company Network Configuration Spreadsheets

Develop, Test, Submit and Implement Configuration changes for Corporate environment to support Datacenter Projects

Assist with Late-Night site-to-site fail-overs, Datacenter Server upgrades and hardware changes

Implemented AWS connections in Ogden Datacenter as prototype for eventual company-wide migration and deployment

CaptionCall, LLC., Taylorsville, UT

November 2016 – May 2019

Sr. Network Engineer

Responsibilities:

Create, Maintain and Refresh Network Devices and Documents

Troubleshoot Call Center and Datacenter Network issues

Assist Team with Staging New Cisco, F5 and Firewall Hardware

Create and Update Company Network Diagrams and Spreadsheets

Develop, Test, Submit and Implement Configuration changes for Corporate Lab environment to support Leading-Edge Projects

Assist other Departments with Late-Night site-to-site fail-overs, Datacenter-Level Server and Database upgrades and changes

Implemented Cisco ACI infrastructure in Datacenter Lab as prototype for eventual company-wide migration and deployment

City of Charlotte, Charlotte, NC

April 2016 – September 2016 (Contract)

Network Engineer

Responsibilities:

Design implantation procedure for System refresh of the Charlotte-Mecklenburg Government Center

Troubleshoot Localized Network-down issues

Assist Team with Storing and Refreshing Firewall and Network hardware

Create and Update Network Diagrams and Configuration Scripts

Develop and Implement New Device Configurations

Assist other Network Engineers with City-wide Projects and Designs

Harris Teeter, Inc., Matthews, NC

December 2015 – March 2016 (Contract)

Network Engineer

Responsibilities:

Troubleshoot Store and Corporate Internet / WAN issues

Assist Team with Troubleshooting Hardware, Firewall and Network outages

Create and Update Company Network Diagrams and Spreadsheets

Develop, Test, Submit and Implement Configuration changes

Assist other Network Engineers with Projects and Design Drafts

EPRI, Charlotte, NC

September 2015 – December 2015 (Contract)

Network Engineer

Responsibilities:

Troubleshoot with Internet Vendors and Engineers to resolve WAN issues

Assist with Troubleshooting Network, Firewall and WAN connection issues

Review, Update and Create Company Network Diagrams and Spreadsheets

Develop, Submit and Implement Configuration changes to Network Devices

City of Charlotte, Charlotte, NC

July 2014 – September 2015 (Contract)

Mobile Network Engineer

Achievements:

Assisted with Design, Testing and Deployment of CoC Mobile Router Solution

Configured over 950 InMotion oMG 2031 Mobile Routers for Pilots and Rollouts

Completed Deployment of InMotion oMG 2031 Mobile Routers in 150 Fire and 800 Police Vehicles

Responsibilities:

Test, Document, Refine Configurations for InMotion oMG 2031 Mobile Routers

Coordinate with Multiple Departments for Smooth Deployment Schedules

Maintain Detailed Documentation for each Device that is Configured

Troubleshoot Production Vehicles and Remedy Hardware Issues Rapidly

Assist CFD and CMPD I&T Techs with Required or Requested Config Adjustments

Supervise and QA oMG Installs in CFD and CMPD Vehicles at Various Locations

BMW Manufacturing, Spartanburg, SC

Feb 2014 – July 2014 (Contract)

Network Engineer

Achievements:

Upgraded and Integrated over 15 Nexus 2000’s and 5000’s

Completed Hardware Refresh of over 42 Production Access-level Devices

Responsibilities:

Design, implement and Troubleshoot Network Hardware for Production

Coordinate with Multiple Vendors to secure proper hardware, cabling and Parts

Maintain Detailed and Complex Documentation on Upcoming and Current Network

TSA Choice, Asheville, NC

September 2013 – Jan 2014 (W2)

Network Engineer

Achievements:

Successfully Reconfigured Several Business-Class Networks and Firewalls

Managed over 45 clients’ Servers, Routers, Switches, Phones and Devices

Responsibilities:

Respond to “Site-Down” Emergencies and Network Troubleshooting

Travel on-site as required For Customer Support Requests

Troubleshoot Hardware, Software, Server and LAN/VPN issues

Maintain Detailed Documentation of Design and Configuration Changes

Assist Project Manager With Complex Network and Firewall Solutions and Designs

Windstream Communications, Greenville, SC

April 2013 – September 2013 (W2)

ERC Data Support Engineer

Responsibilities:

Troubleshoot with Internet Vendors and Engineers to resolve WAN issues

Assist with Troubleshooting Hardware, Firewall and Network issues

Report Actions taken in detail on Repair and Service Records

The Electronic Office, Asheville, NC

April 2011 – March 2013 (W2)

Network Engineer

Achievements:

Successfully Redesigned 4 Complex, High-availability Networks

Implemented and Assisted with 3 Campus-wide Wireless deployments

Generated 27% more revenue based on Client retention and satisfaction

Managed over 45 clients’ Servers, Routers, Switches, Phones and devices

Responsibilities:

Consult with Clients, Offer Network Redesign and/or Upgrade Options

Travel on-site as needed for Routine and Emergency Support Requests

Troubleshoot Hardware, Software, Server, Wireless and Network issues

Design Network Overhauls, Craft SOW’s and Implement Solutions for Client Network Infrastructure Changes

ERC Broadband, Asheville, NC

Feb 2011 – April 2011 (Contract)

WAN Network Administrator

Achievements:

Stream-lined 5 ISP-level Core Router and Switch configurations

Updated and Implemented over 20 Core / Border Router ACLs

Established over 12 PTP, Gigabit-Ethernet Fiber-optic circuits

Worked directly with Charter and AT&T techs for issue fixes

Responsibilities:

Assist Local Small-Business / Government Agencies with Advanced Network concerns and Dedicated Circuit configurations

Work with other ISPs to resolve “Network-Down” occurrences

Locally and/or remotely administer Core / Border routers and devices

Maintain confidential client information and circuit configuration files

Cisco Small Business Support, Greenville, SC

Aug 2010 – Feb 2011 (W2)

Network Support Engineer

Achievements:

Nominated for “Employee of the Month” - Jan 2011

Successfully resolved over 250 Small Business Support issues

Worked directly with Cisco TAC for complex issue resolution

Maintained an Average QA Score of over 90% or better

Responsibilities:

Assist inbound calling clients with Advanced Network concerns

Rapidly assess issues, formulate solutions and generate lasting results

Manage confidential client records and secure account information

Generate and Maintain detailed client contact records and configurations

Assure clients about issues and test problem resolutions

Netriplex, LLC, Asheville, NC

Feb 2010 – July 2010 (Contract)

Network Engineer

Accomplishments:

Fielded incoming calls and email alerts from clients and vendors for break-fix and emergency “server down” issues

Configured and installed Windows 2003/2008 and Linux (CentOS, Ubuntu, Fedora) rack-mounted servers

Wired client racks to internal Cisco 6500’s and 4500’s with 100% custom cabling

Labeled and recorded wiring layouts for easy tracing and maintenance

Family Dollar Stores Inc., Charlotte, NC

Feb 2008 – Jan 2009 (Contract)

Network Support Technician

Achievements:

Upgraded and maintained over 6,500 Store LAN infrastructures

Established 65+ store networks using Frame Relay, DSL and EVDO

Streamlined and documented Company procedures on deploying configuration updates to existing store hardware

Responsibilities:

Contact and work with dispatched technicians, Verizon DTAC and local telephone company agents for issue resolution.

Troubleshoot hardware / software issues in store routers, switches, UPS’s, registers and thin clients.

Assist Network Engineers in network cabling, hardware integration, telephone / data jack repairs and PC/Phone system installations.

Assist Engineers in training fellow teammates working towards professional certifications (CCNA, CCDA and A+)

Education

Asheville-Buncombe TCC, Asheville, NC

-Associates of Applied Science

-Member Phi Theta Kappa

East Carolina University, Greenville, NC

-Bachelors of Applied Science

Computer Science

Cisco Certified Network Associate – Expires August 17, 2021

Cisco Certified Network Professional – Expires August 17, 2021

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