WAYNE E. MCINTURFF
*** ***** ***** ******, *********** N.C. 28115
MANAGER, BUSINESS SYSTEMS ANALYSIS
Project Manager • Solutions Architect • Business Analyst • Data Analyst • Integration Specialist
Project Leadership • Process Improvement and Engineering • SDLC Testing • IT Integration
Team Leadership • Reduced Cost • ERP • Increased Efficiencies • Agile Methodology
Presidential Excellence & Initiative Award Winner • EDI Subject Matter Expert
Baker & Taylor, Charlotte, NC 2004 - 2019
B&T is a premier global distributor of Book, Music and Movie products to Public Library, Education, Retail, and Internet markets. B&T is a privately held company with annual revenues in excess of $2B.
Manager, Business Systems Analysis 2016 – 2019
Engineered strategic capabilities and large scale solutions with National and Global retailers (Amazon.com, Barnes & Noble, Target, Walmart ) while enhancing internal efficiencies.
●Reduced Amazon.com short payment variances annually by $ 250 K as project leader responsible for introduction of PPV program (Purchase order Price Verification).
●Increased Walmart.com new release audio-video order volume by 8% by engineering an API product catalog delivery solution.
●Eliminated 1200 + yearly AR research man hour’s by leading the design and implementation of a dynamic Amazon.com auto invoice reconciliation process.
●Sustained 20 % decrease, MOM, in Amazon.com notification penalties by authoring an EDI customer cancel notification solution.
●Increased international customer sales volume by 15 % YOY 2018 ~ 2019 with the development, test, and implementation of an automatically updating variable customer pricing schedule predicated on competition pricing.
●Project manager in 1st of its kind proof of concept customer integration that allowed for customer direct fulfillment of digital content, known as eCDF.
●Maintained 99 % fulfillment fill rate with Target.com as principal architect of customized customer-facing inventory file process.
Senior Systems Analyst 2010 - 2016
Promote IT process and efficiency improvements as well as training and leading other analyst.
●Avoided substantial early/late delivery penalties by providing project leadership in the discovery, design, testing, promotion, and maintenance of the Amazon.com EDD process.
●Project and integration manager of the Rapid Replenishment program, which realized aggregate annual AP balance reductions of $ 800 K with several primary suppliers (Simon & Schuster, Penguin Random House, and Harper Collins).
●Lead the B&T team to deliver a virtual inventory software solution, resulting in expanded product offerings and a sustained gross margin increase of 9 % since 2015.
Systems Analyst 2004 - 2010
Support and provide analysis of current and new programs for the retail and library markets. Granted Developer tools permissions to author solution for annual $750k Data Distribution Services.
●Administer all customer product data licensing and establish controls for corresponding customer data deliveries and access. Subject matter expert in customer facing product data.
●Saved $ 120 K in dev & maintenance charges over ensuing 15 years by eliminating 3rd party control and establishing alternate in-house creation and maintenance of customized customer facing inventory feeds.
Account Manager 2004 - 2004
Manage National / Key accounts with administrative, technical, and sales support for internal and external stake holders.
●Serve as primary liaison between multiple internal business units (AP, AR, IT, Sales, Merchandising, Management, Operations) as well as the customer.
●Develop strong understanding of new/potential customer business models, technical requirements, and potential with Baker & Taylor.
Mitchell Community College 2003
A.A.S. (Associate in Applied Science)
Mitchell Community College 1999
A.A. (Associate in Arts)
OPTIONAL PERSONAL, PATENTS, AWARDS, TECHNOLOGIES, KEYWORDS
Certified Agile Scrum Master, 2012 Presidential Excellence & Initiative Award Winner, VBA Programming, DCL Programming, DEC Alpha / Open VMS, XENTIS data extraction, Oracle 10g data extraction, Microsoft Office Suite (Word, Excel, Access, Visio, Project), Consumer Direct Fulfillment, EDI, Global Supply Chain, E-Commerce, Content Management, JDA