PROFESSIONAL SUMMARY:

* ***** ** *********** ******* with various versions of MS Exchange including O365

ITIL v3 Foundations Certified

Mail migration experience

** *****’ experience with full life cycle of training needs, analysis, courseware development, classroom training, and post class helpdesk assistance.

8 years of working on government contracts

15 years of experience administrator in registration of server’s and users, troubleshooting issues.

Excellent presentation skills &experienced problem solver

APPLICATIONS:

Lotus Notes/Domino R4.5 & 4.6, R5.x, ND6.x, ND7.X, ND8.x, Blackberry, Sametime, Quickplace, Quickr, Good Messaging, MS Exchange Servers and Outlook Clients, MS Office 95 and above, including O365 Support, Microsoft Project, Visio, Lotus 1-2-3, Various antivirus programs including Norton’s, MacAfee, TrendMicro’s Scan Mail, Various mail gateway application and appliance such as TrendMicro’s IMSS, Tumbleweed, Mail Marshall, Iron Mail, Voltage and Zix. Various instant messaging platforms like Hangouts, Skype. I also have knowledge of Active Directory.

LANGUAGES:

COBOL, RPG, C, HTML, Lotus Script, Lotus Formula Language, PowerShell

OPERATING SYSTEMS: MS Windows NT 4.x &5.x, MS Windows 2000, 2003,2008,2012 MS Windows 95, 98, XP, Vista, Windows 7,8,10 Novel Netware, Banyan Vines, VAX, IBM, Unix, OS/2, Macintosh and Linux.

EXPERIENCE:

Unemployment

04/17/2019 To Present.

System Administrator /Consultant

InfoTree Services Inc 01/08/2018-04/6/2019

Remote Domino Administrator for one of InfoTree clients. Troubleshooted Lotus Notes client encryption issues. Created/Reviewed/Modified Knowledge Base articles so that Remote Deskside support could set up and troubleshoot Lotus Notes client issues. Also created/reviewed/modified documentation for Service Desk. Applied new and old polices as necessary a created new policies document. Worked with the Identity Management team to troubleshoot user’s registration issues. Troubleshooted email issues between Google Mail and Lotus Notes.

Domino Administrator

Resource Logistics 09/17 to 12/21/17 -HCL America

Contractor to HCL America to assist them with one of their contracts. I worked on cleaning up their Domino Servers so they can be decommissioned since the client has moved to Office 365.

Messaging Administrator

HCL America 07/2012 to 07/2017-Gulfstream Aerospace

Offsite member of the Messaging and Collaboration Team for one of HCL America’s clients. I was responsible for the management of the O365 environment along with RightFax and Domino. Upgraded all of the Domino servers. Assisted with the migration from Lotus Domino to O365. Worked day to day tickets submitted by the users for assistance. Worked on decommission of the Lotus Domino environment and the migration of the Lotus Notes Archives to O365. Troubleshooted various mail routing issues within the environments. Responsible for the Blackberry 5.x environment including the setup and testing Blackberry 10 (BB10). Decommissioned the Blackberry environment assisted with the selection of the current MDM Solution of AirWatch. Worked with the backup team to make sure that the Domino system was being backed up. Restored mail file for Legal and IT Security request. Update RightFax system to send emails to users Exchange mail accounts instead of Lotus Notes Accounts.

Was a member of the Knowledge Transfer transition team for another ITAR contract.

System Administrator

Modis Inc 06/2011-06/2012

On site Lotus Notes/Domino consultant for a financial institution located in down town Chicago. Managed 5 Lotus Domino 8.5.2 servers running on Windows 2008. Worked with other support teams to document the systems and train others to be Domino Administrators.

Messaging & Collaboration Administrator

Assurant Inc 09/2008-06/2011

Member of an 8-person team that was responsible for maintaining the corporate world wide email system with over 90 Domino servers. Assigned to manage and maintain 20 plus server which included, BES, Notes Applications, Email, Quicker, and Sametime servers. Handled most post migration questions for the Milwaukee office. Worked with application developers to migrate applications from an Exchange (Outlook) email system to a Lotus Notes/Domino email system. Assigned to decommission the Exchange infrastructure, reviewed help desk (level 1), Desktop support (level 2) and Information Protection Services documentation and wrote new documentation as need so that they can trouble shoot basics end user questions and set up the end user in Lotus Notes. Perform 1st and 2nd level helpdesk support. Moved Domino servers from windows platform to Linux platforms. Upgraded servers to release 8. Upgraded all Sametime servers to the Domino 8.02 and Sametime 8.02. Setup the Quickr environments with the integration of Sametime for presence awareness.

EDUCATION:

Bachelor of Science Degree, Eastern Michigan University, April 1993

Major: Office Automations

REFERENCES:

Excellent References Available Upon Request.

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