Salesforce Developer

YESWANTH TELLA

SR Salesforce Developer Phone: 469-***-****

*****.****@*****.***

Summary:

Over all 12+ years of experience IT and having 10+ years of experience with Salesforce Industries, salesforce.com CRM platform, CRM Administration, Salesforce FSL, Sales cloud, Service Cloud, Health Cloud, Communities with Partner and customer portals.

Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.

Experience working on various phases of Salesforce software development life cycle (SDLC) and SME, project life cycle processes from analysis, design, development, testing, implementation and maintenance of standalone object - oriented enterprise applications.

Experience in Force.com Apex classes, Apex triggers, Visual force, Batch apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Salesforce App Exchange, JAVA and C# on demand.

Hands on experience with Salesforce Lightning Builder and Salesforce lightning components, Visualforce page, Worked on Process Builder, Lightning Flows and Workflow Rules for automation of business processes.

Experience in web technologies like HTML, XML, CSS, AngularJS, JavaScript, and SOAP API.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.

Integrated Omni-Channel Supervisor for real-time monitoring of agent performance and workload distribution

In depth knowledge in CRM features and modules like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).

Experienced with Salesforce.com Web Services APIs- Force.com SOAP and REST based Web Services APIs, the Bulk API and the Metadata API.

Proficient in using components outside Salesforce with Lightning Out and shared lightning out Apps with Unauthenticated users.

Implemented end to end solutions on omni script using Omni script designer, Flex cards, Data Raptors, Integration procedure and Vlocity Decompositions and embedded in LWC.

Proficient in configure Product, Price book, Quotes and Proposal, Approval Process and other key CPQ functionalities with revenue cloud.

Integrated GitHub/Bitbucket repositories with Copado for source-driven development and seamless versioning of metadata.

Experience in Product Rules for Validation, Selection, filter and Alerts and combining them to selling experience while increasing quote accuracy.

Built one to many partner portals and customer portals on Salesforce Digital experience/Salesforce Communities cloud platform.

Migrated Aura components to web components existed in the same application.

Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components.

Proficient in administrating the organizational setup using Sales force administration.

Good Knowledge of salesforce lighting schema builder, process builder, app builder, components and lighting connect.

Created many Lightning Components and server-side controllers to meet the business requirements.

Worked extensively on DevOps Automation along with eGit/Github, Jenkins, Gearset, Changesets, Autorabbit, flosum, Copado, Bitbucket code ANT for all CI/CD etc. for all code deployments from Dev org to UAT and Prod Org.

Created and maintained technical design documentation, architecture diagrams, and data flow models.

Facilitated architectural decision-making sessions across business, engineering, and compliance stakeholders.

Ensured architecture reviews align with regulatory requirements (FINRA, NAIC, HIPAA).

Experienced in cloud technology infrastructure integration for salesforce.com.

Experience in designing skills with E-R Diagram and UML Diagrams.

Altered existing Visualforce to adjust to salesforce new Lightning UI encounter.

Good understanding of Salesforce.com Governor limits with an ability to optimize code to respect those limits. Strong Agile Methodology, Scrum Framework Experience.

Customer centric with effective interpersonal, organizational and problem-solving skill

Excellent team player, self-motivated, quick learner with excellent communication skills and trouble-shooting capabilities.

Education & CERTIFICATION:

Bachelor of Computer Science Engineering.

CERTIFICATION:

Salesforce Certified Sharing and Visibility Architect.

Salesforce Certified Developer II

Salesforce Certified Developer I

Salesforce Certified Admin.

Salesforce Certified CPQ Specialist.

Salesforce Certified Omni studio Developer.

Salesforce Certified Community Cloud Developer

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Salesforce Service cloud, Sales cloud, Communities, Salesforce SFA, CPQ, Revenue cloud, Salesforce industries, Salesforce FSL, Steel brick, Ncino, Apex Language, Apex Scheduler, Apex Triggers, Workflow & Flows, Approvals, SOSL, SOQL, Lightning, S-Controls, Reports & Dashboards, Custom Objects, Change Sets.

Force.com Tools

Eclipse, VS Code, Force.com, Intellij, Eclipse IDE Plug-in, Force.com Explorer, Data Loader, Force.com Excel Connector, Auto Rabit, Copado, Flousm, Gearset, Git, Bitbucket, ANT, Maven, Jenkins, Force.com platform (Sandbox, Production) QTP, Sandbox loading & Testing, Force.com Migration Tool.

Databases & Office Tools

Force.com DB MySQL, MS SQL Server, Oracle, MySQL, PL/SQL, RDBMS, MS Access, MS Office.

ETL/Integration Tools

Outbound Messages, Field Updates and Approvals, App Exchange, Informatica cloud, Salesforce SDK, Workflow and approvals, ETL Data Extraction, Workbench, Mobile App Development PhoneGap, Salesforce1 Custom Integration, Force.com

Platforms

Windows NT/2000/XP/Vista/7, Linux, Unix, Windows Server 2003/2008

Project Management

Waterfall, Agile/Scrum, SDLC,

EXPERIENCE:

CITI BANK

Sr Software Engineer (Salesforce ) Sep 2022 – Present

Responsibilities:

Created gathered and documented the business needs of various clients and stakeholders through various requirements gathering techniques.

Designed scalable, sustainable integration patterns using modern event-driven architecture for agent systems.

Defined and documented target-state architecture for Agent lifecycle automation across Salesforce and legacy platforms.

Partnered with Product Owners and Principal Architects to drive modernization across agent onboarding and credentialing platforms.

Proficient in using components outside Salesforce with Lightning Out and shared lightning out Apps with Unauthenticated users.

Implemented Platform Events and CDC for real-time synchronization of agent data across distributed systems.

Integrated AgentSync with Salesforce to automate licensing, appointment, and compliance updates.

Built robust middleware integrations using MuleSoft and Azure Functions for secure data flow between Salesforce and underwriting systems.

Integrated external credentialing platforms with Salesforce via REST and SOAP APIs to sync agent eligibility data.

Led migration from point-to-point integrations to reusable, event-based microservices architecture.

Enabled near real-time agent event publishing to Kafka topics for downstream systems consumption.

Supported bidirectional synchronization between Salesforce and Snowflake using CDC and API gateways.

Migrated Aura components to web components existed in the same application.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Created reusable lightning components on salesforce environment for Setup and configured with Standard components.

Implemented Salesforce FSC for a leading wealth management firm to streamline onboarding, KYC, and portfolio management.

Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.

Implemented Salesforce Lightning Components for users within the organization, developed Lightning components and server-side controllers to meet the business requirements.

Configured referral tracking to route, assign, and monitor new business opportunities within the FSC environment.

Developed multiple number of Lightning web components (LWC) regarding the service case console page.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force, and Force.com API. Development using custom lightning web components (Aura and LWC).

Created Lightning web components (LWC) and apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.

Integrated Salesforce.com with External Applications like using SOAP/REST API based web services.

Worked on designing and developing Lightning Community Builder and developed Lightning web Components.

Oversaw and coordinated a group of new members as a technical advisor and subject matter expert, providing guidance to team members and stakeholders on complex technical issues

Conducted regular code review, performed unit testing and ensured that application is ADA compliant with coding standards to maintain a high-quality codebase

Collaborated with business stakeholders to align FSC implementation with financial regulations such as FINRA and SEC.

Refactoring of code to fix the existing issues in the sequence of operations on real-time.

Worked closely with users to understand the issues and fix them.

Develop test classes and maintain sufficient organizational code coverage.

Environment: SFDC, SFC, Salesforce FSL, Apex, LWC, Web Application, Salesforce Communities, Partner portals and Customer portals, Data Loader, Force.com, Lightning, Rest web services, Copado,, Spring Security, Lightning Components, REST API’s, Report Types, Reports, Custom Objects, Tabs, API, Sandbox data loading, Visual Studio Code.

SOUTHWEST AIRLINES – SWA,

Sr SALESFORCE DEVELOPER Aug 2020 – Sep 2022

Responsibilities:

Created multiple flows to satisfy the Business requirements with custom Components in it for various purposes with future scope of enhancements.

Define and implement best practices for technical analysis, design, develop, test and implement solutions/applications with necessary customizations and integrations.

Partnered with data architects to design normalized schemas for agent data lakes on Azure.

Built agent segmentation and reporting dashboards using Tableau CRM integrated with Data Cloud.

Applied data governance rules to ensure agent data security, lineage, and classification across systems.

Extensively worked on Apex Triggers, Asynchronous Apex classes (Batchable, Schedulable, Queueable, Future), Flows for customizing the Service cloud application.

Developed several UI reusable Lightning components using Lightning Web Component (LWC) framework.

Integrated Salesforce with third-party tools (e.g., marketing automation platforms, ERP systems) to ensure seamless data flow and improve data accuracy for sales forecasting and reporting.

Built several child components and established the component communication using parent-to-child and child-to-parent and built the communication between Lightning Components and Lightning Web Components (LWC).

Developed Salesforce Lightning Applications using Lightning Web Components (LWC), Controllers, and Events and used custom CSS in the components.

Developed Alerts, Client Preferences, Member Details functionality using Lightning Web Component (LWC) framework where user can view the available alerts, Client Preferences details, Member Details for Member and displayed on left panel in the three-panel layout.

Migrated couple of Lighting components to Lightning web components (LWC) to support and provide web standard features.

Built and maintained custom Integration Procedures to synchronize Salesforce Financial Services Cloud with legacy financial systems over secure APIs.

Optimized Omni-Channel presence statuses to enhance agent availability tracking and workload balance.

Created and managed Omni-Channel queues to prioritize high-value cases and improve response time.

Extensively worked on Decorators, Getter and Setter methods to get and set the values at component level.

Implemented Lightning Messaging Service (LMS) channels to establish the communication between the components which are not in the hierarchy.

Worked on Apex Continuation classes to call the different API’s and implemented different Apex Handlers for respective service names and service params.

Integrating salesforce with external master data using SOAP & REST API and integrated web services by generating WSDL files to extract data from external systems to display in force.com.

Implemented a REST Service for accessing the Salesforce Information by a third-party application.

Created Visualforce Email Templates, Mail Merges and automated Email Process to send installation instructions to new and existing customers.

Collaborated with QA and Admin teams using Copado Change Management for visibility into upcoming changes and release schedules.

Involved in installing and configuring Managed and Unmanaged Packages.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from the comma separated values (CSV) files.

Environment: SFDC, LWC, Apex, Data Loader, Force.com, Lightning, Flows, Copado, Aura Components, CTI, REST, Visual Force Pages, Triggers, Controllers, Email Services, Salesforce Communities, JSON, IntelliJ, Components, Service cloud, Report Types, Reports, Tabs, API, Copado, Bitbucket, SFDX, Sandbox data loading.

CBRE

SALESFORCE DEVELOPER Mar 2019 – Aug 2020

Responsibilities:

Developed and configured Dashboards, Ad hoc Reports and Report Folders, Report Types for different user profiles based on the need in the organization.

Created multiple flows to satisfy the Business requirements with custom Components in it for various purposes with future scope of enhancements.

Worked with sales teams to collect detailed data requirements, including custom fields, validation rules, and reporting needs, for accurate lead and opportunity tracking.

Integrated FSC with DocuSign for e-signature capabilities during digital onboarding and account changes.

Built guided workflows using OmniScripts for onboarding, address changes, and financial planning tasks.

Integrated FSC with external systems (e.g., core banking or CRM) using Vlocity Integration Procedures and DataRaptors.

Analyzed sales data patterns and collaborated with sales leadership to design custom objects and fields to optimize data capture and streamline the sales process.

Acted as the primary point of contact for the sales team regarding Salesforce support, troubleshooting issues, and implementing feature enhancements based on feedback.

Regularly conducted system reviews and optimizations to ensure Salesforce was evolving with the sales team's changing needs, improving data accuracy and decision-making

Demonstrate technical and subject matter expertise by presenting custom, scalable, and high-quality solutions on the Salesforce platform, providing hands-on technical design, solution architecture, and CPQ specific development tasks as well as create and maintain detailed technical documentation.

Maintenance of installed Managed Packages in lightning using Apex. Experienced in using Data Migration tool called Data Loader.

Executed user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with end-users & clients.

Designed customizations and configurations of SFDC objects, custom data fields, reports and dashboards, knowledge articles according to the client/vendor needs.

Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.

Created custom Reports & Dashboards for Manager/Agent/Administrator's home page to reflect their target quota and team's performance against standards.

Worked with External objects in Salesforce which is another feature introduced with lightning components.

Designed and deployed Custom Objects, Custom tabs, validation rules and Approval Processes, workflows for automating business logic.

Maintained code components in Git Repository and deployed to integrated sandboxes using AutoRABIT.

Environment: Salesforce.com, Aura Components, APEX, Force.com, Data Loader, Apex Classes, Triggers, Visual force, Sales Cloud, Service Cloud, Dashboards, Data Migration, SOQL, SOSL, Workflow & Approvals, Custom Reports, Copado, Git, Windows.

AETNA

SALESFORCE DEVELOPER/CONSULTANT Feb 2018 – Mar 2019

Responsibilities:

Worked in Administration, Configuration, Implementation and Support of salesforce CRM and Salesforce SFA applications.

Worked with end users and business analysts for requirement gathering, analysis and provided design inputs.

Implemented project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.

Built Lightning components to drag and drop on the Salesforce Communities for Patient portals and Partner portals.

Integrated salesforce instance with Amazon S3 for file storage.

Used Candidate patients to patients as lead conversion process.

Extensively worked on Apex Triggers, Asynchronous Apex classes (Batchable, Schedulable, Queueable, Future), Flows for customizing the Health Cloud application.

Automated the process of scheduling the Appointments on scheduled intervals.

Created Customer Portal using reusable lightning components on Communities so that Customers can register and manage Payer and provider Accounts on Health Cloud.

Defined and implement best practices for technical analysis, design, develop, test and implement solutions/applications with necessary customizations and integrations.

Experienced with Communities by adding new fields and made some necessary modifications which required to work on lightning components.

Created and maintained email reporting dashboards which are used by marketing teams to make delivery and content decisions.

Experience with customization of Salesforce Communities using Customer community portal & Partner community portal.

Good understanding of Partner portal (Partner Relationship Management).

Customized salesforce partnering communities by using the community builder.

Involved in setup Continuous Integration in Salesforce Using SalesforceDX with Jenkins (SalesforceDx Jenkins Integration.

Created Self-Signed SSL Certificate and Private Key using opens to integrate with Jenkins.

Configured and integrated Jenkins ci/cd with salesforce to run automate jobs

Created workflow rules and defined related tasks, time triggered tasks, email alerts and field updates to implement business logic.

Provided ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Environment: SFDC.COM, APEX, Salesforce Health Cloud, Community Portals, Force.com Platform, Force.com IDE, Jenkins, Master-Detail Relationship, Standard Objects, Custom Objects, Workflows and Approval process, List Views, Validation Rules, Profiles, Users, Public Groups, SOAP, REST, Permission Sets, SOQL, SOSL, Record Types, Page Layouts, Reports, Dashboards, Apex Data Loader, data loader.

UNIVERSITY OF PHOENIX

SALESFORCE DEVELOPER/ADMIN Aug 2016 – Feb 2018

Responsibilities:

Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Upgraded from Salesforce classic to lightning.

Followed an Agile Methodology in delivering the requirements. Completed, unit tested and deployed the requirement tasks at the end of each Sprint.

Used Apex API to execute flow and transactional statement.

Worked on HEDA Education Data Architecture.

Updated Org-Wide Community Settings, Community Setup Basics, Customize Login, Self-Registration, and Password Management for University.

Working on community pages for Knowledge articles. Developing the communities for customers, partners and guest users.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.

Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.

Customized Reports and Dashboards for business use and added lightning components to lightning pages and record page.

Extensively worked on Apex Triggers, Asynchronous Apex classes (Batchable, Schedulable, Queueable, Future), Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.

Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solution.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Integration of Sales cloud with external information systems using SOAP API web services.

Environment: Saleforce.com platform, Education Cloud, Community Cloud, APEX, REST API’s, Data Loader, HTML, CSS, OWD, Custom Objects, Custom Tabs, Security Controls, Email Services, Reports and Dashboards, Sandboxes (Developer sandbox, Configuration only, Full sandbox), Blueprint, Confluence.

Honeywell

JAVA DEVELOPER Aug 2012– Jan 2016

Responsibilities:

The WTS project is initiated by the Quality department of Aegis as an internal requirement to track the reporting of the software developers and capture the metrics there by and analyze the same for the future requirements as part of quality function.

Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the applications.

Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.

Designed and developed web pages using JSP, HTML and used JavaScript for client-side validation.

Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts framework.

Developed data model and stored procedures.

Used JDBC for communicating with the database.

Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Java Beans, MVC, JMS, EJB (2.0), Web Logic, JavaScript, ORACLE, HTML, DHTML, XML, Windows.

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