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Manager Desktop Support

Location:
Monterrey, Nuevo Leon, Mexico
Posted:
October 07, 2019

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Resume:

LUIS FERNANDO LUEVANO MORENO

adajej@r.postjobfree.com

52-449-***-****

PROFILE:

* ***** ** ********** ** IT Specialist and Windows environment (Active Directory, Windows Server, Exchange, DHCP, DNS, Vmware)

5 years of experience in all phases of application development working primarily as Project Manager

6 years as Project Leader, as well as technical support and attention to users

PROFESSIONAL EXPERIENCE:

SAE –

IT Infrastructure Department Manager

Since: 01/2019

To:

Current

Leader of 1 Operative Systems Technician, 1 IT Support Technician and 1 Electrical Infrastructure Specialist,

Backup administrator and safeguard server information, monitor the servers installed in the SITE under the responsibility of the SAE and services that are provided in backup issues, storage and computer security systems.

Monitor and manage the physical infrastructure of the servers.

Manage backup servers and backup information.

Manage Active Directory services.

Manage Internal DNS and DHCP

Monitor and install the Antivirus console.

Review the maintenance contracts that correspond to this area and supervise the existence of the services that contractually exist based on the need.

Analyze and generate technological proposals that are considered necessary to make the operation of the area more efficient.

Functional Experience:

Project Management Professional (PMP). Scrum Master Methodolgy

Tools:

Active Directory, Joomla, Windows Server, Vmware, CentOS, Redhat Server, HyperV, Qgis, Veeam, Citrix, Storage, 3 Par, VNXe,

IVSOP –

Systems Coordinator

Since: 12/2015

To: 01/2019

·Team Leader of 2 programmers, 2 business analyst and 1 technical support to maintenance and developing systems Housing Institute of Aguascalientes ERP

·Gathering requirements, work planning, defining Scope, planning work calendar, team selection

·Analysis, design and development of software applications.

·Budgeting and controlling expenses

·Main contact with information technology providers

Functional Experience:

Project Management Professional (PMP). Scrum Master Methodolgy.

Tools:

MS Project, MS Visio, MS Office, Active Directory, Joomla

PROFESSIONAL EXPERIENCE:

IVSOP – Head of Solution Development

From:

06/2013

To: 12/2015

·Support team leader of the 4 programmers and 1 technical support for the ERP of Home Institute of Aguascalientes: Gathering requirements, work planning, Progress and .Net programming, team selection and profit control.

·Analysis, design and development of software applications.

·Support for special events in support technology.

·Responsible for managing the build process for the application and solutions

·Give the appropriate licenses to use commercial packages used

Functional Experience:

Project management and control. Project estimations. Define functional specifications.

Program Management Methodology

Tools:

MS Project, MS Visio, MS Office, Dream weaver, Active Directory, Joomla

IVSOP - Technical Support Manager

Aguascalientes, Mexico

Technical Support

From: 03/06

To: 06/13

·Preventive and corrective maintenance of computer equipment

·Team Work Environment Domain Computers

·Managing user permissions

·Responsible for electronic media back up

·Responsible for the internal network for voice and data

·Responsible for the website of the institute

·Telephone Network IP and Analog

Functional Experience:

Migrations from home networking to domain networking, Structured cabling project by office remodeling, Networking Devices Configurations

Tools:

Exchange, Active Directory, Windows Servers, IOS, Joomla Cisco Switches,

EDUCATION:

Universidad del Valle de México Laurate International University

Aguascalientes, Mexico

2003- 2007

Bachelor in Systems Engineering

PROFESIONAL DEVELOPMENT:

Spectrum Tivoli

Scrum Master

Dafros, Mty

Aster, Ags

Mar 2019

Feb 2017

Project Management Professional (PMP)

Aster, Ags

Ago 2014

Web Development .NET Framework 4

Desarroll@, Ags

Jul 2012

Microsoft Certificate Office

UPA, Ags

Mar 2010

Certificate of Course Completion in Cisco (CCNA 1-4)

Cisco, Ags

Nov 2005

Gui Programming In Progress Open Edge

Progress, Mty

Sep 2006

LANGUAGES:

Spanish native, English fluent

TECHNICAL/MANAGERIAL SKILLS:

Primary Profile:

Project Manager and IT Manager

Secondary Profile:

Technical support and attention to users

Hardware:

Cisco IOS, Active Directory, Exchange, HP Servers

Operating Systems:

Windows 7 and older versions, Windows Server 2016 and older versions

Programming Languages:

.Net Framework (1year), Progress Open Edge (2 Years), Visual C++ (1 years),

Databases:

Progress, SQL

Other:

Joomla, Macromedia Flash, Dreamweaver and Photoshop, Hailbreak Mac, Root Android, Qgis

REFERENCES

Fernando Barragán

Tel. 858-***-****

adajej@r.postjobfree.com

Cesar Augusto Quezada

Tel. 84-97-457-****

adajej@r.postjobfree.com



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