IT Infrastructure Administration and Managment

JEREMYFRANCOJACINTO

Hadmorethan**yearsofextensiveworkexperienceinInformationTechnologyand

Telecommunicationintheareaofsystem,securityandnetworkinfrastructure management.Hasproficiencyindatabaseandapplicationmanagementandanalysis. Withgoodprojectplanningandmanagement,leadershipanddecisionmaking;gained anddevelopwiththeseriesofserviceleadershiptraining. 84-BWomen’sClubSt.Santol,QuezonCity

Block17Lot37KarlaVilleExecutiveVillagePrenzaIIMarilao,Bulacan

:+63-977-*******/+63-961-*******

:***********@*****.***

SKILLS&QUALIICATIONS

Degree :BachelorofScienceinElectronicsandCommunicationEngineering(1996) Institute/University :Eulogio“Amang”RodriguezInstituteofScience&Technology,Philippines Awards&Honors :CumLaude

ProfessionalLicenses:

ProjectManagementProfessional-Practitioner(PMP)–2009 AvayaCertifiedEngineer–2005

MicrosoftCertifiedProfessional-2003

LicensedElectronics&CommunicationEngineer–1996

Technical

Systems,Server&BackupAdministration

Cloud&StorageAdministration

DatacenterandInfrastructureDesignandManagement

ApplicationandDatabaseManagement

DataandVoiceSecurityManagement

Programming/Scripting

SystemAnalysis

SecurityStandards(ITIL,ISO,PCI,BS7799,SAS70)

Management/Non-Technical

LeadershipandPeopleManagement

ProjectManagement&Documentation

Disaster&Recovery/BusinessContinuityPlanning

ProcessDevelopmentandManagement

TechnicalDocumentationandTrainings

HIGHLIGHTS

LeadseveralITimplementations,upgrades,migrations,deploymentsandprojects.

InfraSecurityDeployment:Network,ServerandApplications

CommandMonitoringCenter(IOC/NOC)

SystemUpgrades&Automations

OutlookandOffice365

CompanyPortalWebsite

Storage&CloudDeployments

VMWare&VDIInfrastructure

UCSInfrastructure

BackupSystems

SingleSign-on(SSO)/RSAToken

Sharepoint/WebRepository

MonitoringSystems

SecurePrinting

Leadseveralsiteofficessetup,includinginfrastructureanddatacenterbuild-out. LeadseveralITsecurityhardeningsasrequirementforauditcertifications. LeadseveralDRbuild-outsandactsasITPoint-of-ContactduringBCPevents. CreatedseveralITprocessesandstandardswithaccordancetoITILbestpractices. Createda“ServerHealthCheckTool”usedbyentireIBMAsia-Pacific. Createda“ServerRectificationTool”toolusedbyentireIBMAsia-Pacific. PROFESSIONALEXPERIENCES

CompanyName:RoyalCaribbeanCruiseLtd.

PositionTitle :Manager–HRInformationSystems

Duration :October2018toMay2019

EnsureconsistencyofHRTechnologyprocessesacrossallHRteamsandoperationalareas.

Ensureteam’sperformanceiswithinacceptableSLA/Matrixandensureallcriticalrequestsfrom variousHROperationsteamandexternalend-userswereattendedwithinrequireddeadlines.

HavearegularmeetingswithdifferentHROperationsteam(Recruitment,Schedulers,Planners,On- BoardingandManning)toaddressandissuesorconcernsaboutthesystemandoperational processes.

Performamonthlyevaluationofthesystemandprocesses,identifyandcollateallpossiblesystem improvements,errors,bugsandend-userissues.

Facilitate/Leadonallsystemevaluation,testing,end-useracceptanceanddeployment.Document allissues,testresultandsystemchanges.

Monitorindividualteammember’sperformance,conductregular1-on-1meeting,providecoaching andmentoringifneededandprovideperiodicfeedbackonperformance. CompanyName:IngramMicro

PositionTitle :InfrastructureManager–Operations&Engineering Duration :March2017toOct.2018

Managedailyoperationsforthefollowingteam:WindowsInfraTeam(MTS),Unix/LinuxTeam, Storage&BackupTeam,ProjectDeliveryTeam(PMO),ITServiceManagementTeam

OverseetheEngineeringandPMOprojectstatus,ensureitmeetsrequireddeadlineandkeepingthe managementupdatedinprogress.

Strategicplanningonprojectsandsystemmaintenancetominimizeunplannedsystemoutages.

Recommendsnewstrategies,policiesandproceduresbyevaluatingandidentifyingproblems, evaluatingandcorrectinggaps,anticipatingfutureincidentandmitigatingrecurringissues.

Maintainsqualityservicebyestablishingandenforcingorganizationstandardsandpoliciesand adaptingtotechnologybestpractices.

CompanyName:VXIGlobalHoldings(ROHQ)

PositionTitle :ITManager

Duration :March2011toMarch2017

FocalPoint/CoordinatorforPCIAuditandISOCertification.

ActasFocalPointforBCP(BusinessContinuityPlan)

ManagedDailyITOperationssuchasHelpdeskSystem,TechnicalSupport,System&Storageand Network&TelcoteamsandensuremeetsrequiredSLA.

ConductEmployeeEvaluationandAssessment,subjectsubordinatesfortrainingtoenhanceskillsas perrequiredbyITOperation.

CompanyName:SingaporeMercantileExchange

PositionTitle :AssociateTechnicalManager

Duration :April2010toFebruary2011

ActasFocalPointforSMXSingaporeTSDOperations.

CoordinateandtoachievecertificationfromMonetaryAuthorityofSingapore.

CoordinatewithvariousITStandardCertificationsandtoachievecertification.

AssistwiththedailyExchangeTradingoperationssuchasBeginning-of-DayandEnd-of-Dayand providetechnicalsupporttoend-usersandclient-usersaswell.

Formulate,developsandimplementstandardsand/orpoliciesforserverandcomputersystemsand networkarchitectures.

CompanyName:AdeccoPersonnelPte.Ltd.

:OutsourcetoIBMSingapore(NationalHealthcareGroupProject) PositionTitle :TeamLead/SeniorWintelAdministrator

Duration :June2008toMarch2010

ActsasaFocalPointforallSecurityrelatedoperationforWintel,involvingnotonlyconcerningServer SecurityHardeningandproceduresandpolicies.Performamandatedauditforallmanagedservers andcoordinatewithvariousgroupsfortherectificationofanydeviationsfound.

SupervisesthevariousfunctionalactivitiesoftheSOMTeam,intheareasofadministration, configuration,maintenance,performancemonitoring,troubleshootingandimplementationofOSand ServerInfrastructureservices

AssiststheOverallTeamLeadindefininganddelineatingtheorganizationstructureandthevarious functionalactivities,therebyensuretheeffectivenessoftheteaminmaximizingtheutilizationof bothassetandpeopleresourcesandinmeetingitsover-allgoalsandobjectives

EnsuresthattheserversareoperatingwithaccordancetoIBMGSD331andcomplieswithsecurity bestpractices.FollowpoliciesandprocessesrelatedtoserversecurityandreportsissuestoIBM SecurityTeam(orhigher)incaseofsecurityrelatedproblems. CompanyName:FujitsuAsiaPte.Ltd.

:OutsourcedtoCitibankSingaporePte.Ltd

PositionTitle :Sr.WintelOperationsAnalyst

Duration :June2007toMay2008

ManageandprovidesupportonallWintelplatformservers,applicationsandserviceswhichincludes andnotlimitedtodomaincontrollers,fileservers,printservers,proxyservers,databaseserversand variousapplicationservers.

Conductsmaintenanceontheserverasrequiredandperformchangesasapproved.Conductdaily servermonitoringwhichincludesdiskandhardwarecapacityplanning,ensurethatserversare updatedwithlatestpatchandadherestoCitibankWintelServerstandards.

AttendtovariousWintelrelatedrequestsuchasapplicationand/orsoftwaredeployments,server setupandmaintenance,resolvesserverissueandotheroperationrelatedthatrequires troubleshootingandanalysis.

AlsoaspartoftheDisaster&RecoveryTeamresponsibleforperformingmonthlydataintegritycheck ofallbackuptapes,maintenanceoftheDRserversincludingdatabasesandapplications.Taskto performquarterlyDRdrillonallbusinessesandprovidepostDRreport–whichincludes recommendationsonfurtherimprovementsoftheprocess.CreateDRProcess&Procedure documentasreferencefortheactivity.

CompanyName:AccenturePhil.Inc.

PositionTitle :TeamLead–OSandServerInfrastructure

Duration :May2005toMay2007

AssisttheServerAreaSiteLeadinensuringandpromotingthereliabilityandintegrityoftheservice.

AspartoftheServerEngineeringteamandtakesleadonallOS&SIserver/servicesbuild-out,this includescreatingofprojectworkplan,planning,coordinationandmanagement.

AspartoftheServerAuditteam,ensuresthattheapprovedstandardprocessesand/orprocedures arebeingfolloweddiligentlyandthattherequiredreports/recordsareupdatedandwellmaintained.

SupervisetheOS&SITeamoperationaltasksthisincludesadministration,configuration,maintenance, performancemonitoring,troubleshootingandimplementation.Upholdsthepoliciesandprocesses concerningOS&SIservices.Coordinatewithconcernedteamsandvendorsaspartoftheservices managementand/orescalationasnecessary.

Developplansandprogramsfortheteamandensurethatgoalsandobjectivesarefollowedand maintained.

CompanyName:Vision-XPhil.Inc.

PositionTitle :ShiftSupervisor–TechnicalServices

Duration :December2003toMay2005

SupervisedailyactivitiesofTechnicalServicesTeam.Providesplanning,leadershipandadvance technicalexpertiseregardingcomputer,voiceandnetworkservices.

Formulate,developsandimplementstandardsforserverandcomputersystemsandnetwork architectures.

EnforceITstandardsandfacilitatesawarenesstrainingformanagementandemployees.

Primarypointofcontactandliaisonwithvendors,reviewsvendorproductsandfacilitatesvendors interviewsandpresentations.

ReviewsubmittedreportssuchasIncidentReports,InternetUsage,PrinterUsageandTechnical RequestthroughtheHelpdesk.

CompanyName:TheVoiceCompanyPhil.Inc.

PositionTitle :SeniorSystemEngineer–ITDept.

Duration :January2000toNovember2002

ResponsibleforthedailysupervisionofallSystemandNetworkEngineersonshift.Ensuresthatthe dailyactivitiesarebeingattendedandthattheworkloadsareefficientlydistributedamongthe Engineers.

Responsibleforthesystembackupofalldatabasesandfilesthusincludesitssafekeeping,whether onbackuptapesordiskettes.

Ensuresthattheavailabilityofthenetworkservers,includingdesktopcomputers.

Recommendspreventivemeasuresandmaintenanceproceduresthatwillsecuretheequipmentfrom malfunctionandunexpecteddowntime.

Documentationandrecordkeepingofallreportsandlogs. CompanyName :APCCablePhil.Inc.

PositionTitle :CableWorksSupervisor–OSPDepartment

Duration :May1996toDecember1999

Coordinatewiththeclientwithregardtotheirrequirementsandeventuallydevelopadesignandplan.

PlanningandsupervisionofallFieldPersonnelprovidethedailyworkloadtoallForemenand Leadmen.

Ensurethatthedailyscheduledtasks/activityisdeliveredwithintheprovidedtimetable.

EnsurethatallFieldPersonnelpracticesafetyworkingstandards.

InspectandgratifyallreportssubmittedbytheProjectEngineers.Createsandsubmitaconsolidated reporttotheClientandProjectManager.

TRAININGS&SEMINARS

VNXInfrastructure CISCOUCS

DBWizards CiscoPhilippines

April2014 January2014

VMWareESXServer NICEPerform

VXIGlobalSolutionsInc. VXIGlobalSolutionsInc.

September2011 November2011

HPBladeServerFamily NASInfrastructure

HPSingapore CitibankSingapore/NetApps

July2008 February2008

ProactiveServiceSkills ServiceLeadershipAttitude

GuthrieJensenConsultants&Management GuthrieJensenConsultants&Management September2006 September2006

BusinessEmailWriting NegotiatingSuccessfully

GuthrieJensenConsultants&Management GuthrieJensenConsultants&Management August2006 July2006

ServiceMileage WebsenseAdministration

GuthrieJensenConsultants&Management Websense

September2005 June2006

2287–ManagingMOM2005 2596–ManagingMicrosoftSMS2003 DBWizards DBWizards

February2006 August2005

AVAYACMSAdministrationTraining Managing&MaintainingMSWindows2003 AllianceTechnologiesCorp. DBWizards

April2005 February2005

MicrosoftSQLServer7.0AdministrationSystemandNetworkAdministration NewHorizonsComputerLearningCenters ProfessionalEducationProviders August2002 November2000

PERSONALINFO

Age :44years

DateofBirth :24June1975

Dependents :JohnRaphaelDG.Jacinto

:JeanneAustinDG.Jacinto

:JeremiahJezziDG.Jacinto

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