Desktop Support Engineer

Uchenna G. Ihekaire

Phone: 234********** Email: ************@*****.***

LinkedIn link: https://www.linkedin.com/in/ihekaire-uchenna

SUMMARY/ HIGHLIGHTS OF SKILLS

-13 post-graduation experience in the IT industry

-Strong working knowledge of Windows Server (2008, 2012 R2, 2016, 2019)

-SQL Server knowledge of stored procedures and queries

-Good team player and client focused.

-General Microsoft proficiency (Active Directory, DNS, DHCP, Group Policy, Sites and Services)

-Experience supporting cloud-based environments, including hosting websites, mobile applications, and databases.

-Experience with Amazon Web Services

-Experience with software development methodologies, integration, and data analysis.

-Demonstrated project management and presentation skills.

-Demonstrated ability to multi-task, work on multiple projects simultaneously, and manage competing work demands and priorities effectively and efficiently

-Strong analytical, problem solving, and decision-making skills with an ability to analyze user needs and identify appropriate solutions

-Interpersonal skills such as : conflict management, active listening, and providing clear messages to others

TECHNICAL SKILLS

-Operating system: Windows, Unix

-Application Programs: MS Office, Macromedia Suites, Graphic software, BMS, FlexNet

-Web applications, services and webpage support: HTML, XML, JSP, PHP5/7, CMS, Sharepoint 2013, WordPress

-Programming Languages: Java, JavaScript, PHP

-Database: MS Access, My SQL, MSSQL, Oracle, SQL server 2012/2014

-Computer Hardware Repairs/Networking skills

-Windows Server 2008,

PROFESSIONAL EXPERIENCE

APPLICATION SUPPORT ENGINEER 01/2016 - date

Computer Warehouse Plc (cwg-plc.com)

-Provide second-level support for off-the-shelf, customized or in-house developed applications.

-Ensure every work is carried out and documented in accordance with required standards, methods and procedures.

-Monitor progress of requests for support and ensure users and other interested parties are kept informed. Take corrective actions to avoid or minimize delays and produce reports as required by management and clients.

-Work with external consultants to ensure the integration/customization of new applications.

-Participate in planning, developing, evaluation and installation of system updates and upgrades.

-Maintain applications and corresponding documentation based on changing user and system requirements.

APPLICATION SUPPORT ENGINEER 01/2013 – 12/2015

Technology Edge Ltd (itekedge.com), Port Harcourt Nigeria

-Providing support for 20 off-the-shelf, 212 customized and 19 In-house developed business applications for Total E&P Nigeria.

-Supporting multiple business applications with a combined client base of over 300 users, these are typically 2 or 3 tier applications with Oracle or SQL server backend.

-Participate in planning, designing, evaluation and installation of software upgrades

-Off-the-shell application testing and drafting/validating user and maintenance documentation for service delivery team to increase staff performance from 65% to 80%.

-Provides regular feedback on software/application performance, both in general and against specific service levels.

APPLICATION TESTING ENGINEER 09/2009 – 12/2012

Yobel Integrated Services Port Harcourt Nigeria

-Supporting multiple business applications with a combined client base of over 3000 users, these are typically 2 or 3 tier applications with Oracle or SQL server backend.

-Participate in planning, designing, evaluation and installation of software upgrades

-Off-the-shell application testing and drafting/validating user and maintenance documentation for service delivery team.

-Provides regular feedback on software/application performance, both in general and against specific service levels.

-Ensures security standards and policies are strictly upheld.

-Ensures a continuous service availability improvement process through system optimization and exploitation.

SOFTWARE SOLUTION SUPPORT 09/2008 – 09/2009

Value Line Securities & Investments Ltd Port Harcourt Nigeria

-System Administration

-Software installation and configuration

-Hardware troubleshooting and repairs

-Supporting software application within the company.

EDUCATION

Bachelor of Science in Computer Science 2000 - 2004

CERTIFICATIONS

Scrum Fundamentals Certified (SFC) 2019

Windows 7, Enterprise Desktop Support Technician (MS) 2015

Microsoft Certified Professional (MCP) 2010

Microsoft Certified Technology Specialist (MCTS) 2010

CERTIFICATION EXAMS COMPLETED

Agile Business Analysis 2019

Windows Server 2008, Server Administration 2013

Configuring Windows 8.1 2012

Windows 7, Enterprise Desktop Support Technician 2012

Configuring Microsoft Windows Vista Client 2012

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