Desktop Support Engineer

RESUME

K.MUTHUSAMY Mobile No: +91-960*******

Email ID : ************@*******.***

OBJECTIVE

A success oriented professional, seeking a position offering both challenge and growth. Desire a position in an organization requiring Responsibility, Flexibility, creativeness, strong organization skills and ability to interact with people at all level of the organization and to develop long term relationship with organization for each other’s mutual benefit.

Personal Skills

Comprehensive problem solving abilities.

Self-Learner and Self Motivator.

Good management capabilities.

Easily adapt to new working environments and taking responsibilities.

Experience Skills (10+Years)

ORIGON SYSTEMS IT Executive L1

Chennai 15 Nov 2007 to 13 May 2011.

Roles

Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance

Diagnose and quickly resolve a wide range of Windows applications and networking

problems to help minimize downtime

Works with vendor support contacts to resolve technical problems with Desktop computing equipment and software

Sysnet Global Technologies pvt. Ltd Desktop Support Engineer

Chennai 21 June 2011 to 15 Dec 2013.

Roles

Handle daily technical support activities on desktop support.

Setup desktop computers and peripherals and test network connections.

Install and test desktop software applications and internet browsers.

Test computers to ensure proper functioning of computer systems.

Train end users on usage of computer hardware and software.

Antivirus installation to all desktops and laptops

Responsible for configuring &troubleshooting Microsoft outlook accounts.

Troubleshooting system, network problem and solving hardware or software faults

Providing support, including procedural documentation and relevant reports

Setting up new user’s accounts and profiles and dealing with password issues

Remote support to the customers by Ammy Admin, Team viewer, NetMeeting

Thinkpad infotech Desktop Support Engineer (L2)

Chennai 20 Dec 2014 to 15 Sept 2016.

Roles

Network device installation and Configuration at client locations

Responsible for configuring Local and Network printers

Manage daily checklist for network link status and Security devices

Installing, Troubleshooting and Maintaining of computers and Peripherals.

Fault finding trouble shooting of Monitor, SMPS, and Mother Board.

Installation of Operating Systems Win XP, Win 7, Win 8, 8.1 etc.

Troubleshooting virus related problem and installing Antivirus.

Antivirus update virus protection.

Installation of Computer Software like applications, MS Packages

Responsible for Configuration, troubleshooting and Backup MS-Outlook

Creating user’s in AD and adding to the particular group.

Thinkpad infotech System Admin

Chennai Nov 2016 to Nov 2017.

Roles

Built Windows Server 2003 and 2008 VMs and physical servers via HP iLO virtual media and deploying virtual machines from templates.

Installed several hotfixes and patches on windows servers to eliminate vulnerabilities.

Failed over Windows cluster resources from Active to Passive nodes in a cluster environment for scheduled maintenance and emergency changes.

Updated drivers and firmware on HP branded Emulex FCA using One Command

Managed user accounts using Active Directory 2003/2008 to create new domain accounts, provide controlled access to existing network shares as well as creating new ones using Hyena.

Troubleshooting user account lockouts using AD Lockout tool and Microsoft Operations Manager.

Identified highest space using folder on various NAS servers to free up disk usage using TreeSize Professional.

Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts.

Used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts.

Worked on the installation of NMI drivers on HP blade ESXi servers to eliminate PSoD.

Created clones from existing VMs (both live and powered-off)

Deployed several VMs from Templates and customized their configurations as-needed.

Responded to server down alerts in a timely manner and brought them up via HP iLO/ Dell DRAC.

Created Audit reports for E&Y external audit requests.

Worked as a member of both the projects as well as the steady state operations teams.

Participated in regular 24x7 on-call rotations and coordinated with the offshore team for night-time scheduled activities.

Responsible for Windows 2008 & 2012 Active Directory and system Administration Windows server 2008&R2/2012 Installation & configuration, Administration.

Managed the windows Server 2008 &2012 and their roles DNS, DHCP

User created and managed Active Directory (AD) Organizational Units (OU), Group Policy Implemented Microsoft WSUS to provide Windows updates for 2008 Server, 2012Server, XP and windows 7& 8.

Recover & Recycle bin feature active directory

Windows Server 2008R2/ 2012 and Domain trust relationship.

Coordinating with mobile user to provide the remote support and telephone.

Migration windows server 2003/2008/R2 FSMO Roles

Print server

Ensure Support Services India Ltd SeniorEngineer

Chennai November2017TilDate

Responsible for Windows 2008 & 2012 Active Directory and system Administration Windows server 2008&R2/2012 Installation & configuration, Administration

Security changes

Crash investigations

Print server and print management with group policy

User and Group Maintenance

Disk Usage Scans

Performance Monitoring

Domain trust relationship.

Active Directory Replication

Group Policy Implemented

Managing DNS,DHCP servers and DFS servers

VMware Esxi 5.0&6.1

Designed and supported Windows based servers using VMware, HP, DELL, and IBM hardware and blade center technology.

Knowledge and maintenance of various HP-DELL-IBM Server Hardware with Operating System

Maintain servers and associated software acquired or developed to provide services to campus customers.

Troubleshooting unique and mission critical issues.

Configure new servers, applications, updates, and develop processes and procedures that fulfill the support of secure systems

Coordinate with other staff, to prioritize and work on continuing to improve existing systems

Review new technology according to company direction

Administration of Microsoft Windows Server and AD environment

Track and input time on tickets

Stay current with system information, changes and updates

EXTRA CURRICULAR

Active member of national service scheme (NSS) in college.

Participated and won reward in college level CHESS.

Worked as Volunteer in College Fest.

Education

Qualification

College/Institutes

Board/

University

Year of passing

Aggregate

B.Sc.

(CSE)

Arignar anna arts and Science College - cheyyar

Madras University,

Chennai

2004

64%

H.S.C.

VDS Jain Higher Secondary School Tiruvannamalai

State Board

2000

69%

S.S.L.C.

St Joseph Higher Secondary School, C.Nammiyanthal

State Board

1998

70%

personal information

Father name : Mr. Kathirvel T.

Date of Birth : 25.12.1981

Gender : Male

Marital Status : Married

Languages : English & Tamil

Permanent address : No. 65A, Pillyarkoil Street, Nayambadi

Tiruvannamalai District

declaration

I hereby declare that the above details furnished by me are true to the best of my knowledge and belief. I would be grateful to you if could kindly consider my favor I assure you sir, that I will truly and to the entire satisfaction of my superiors.

Place :

Date : (K.MUTHUSAMY)

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