Engineer Customer

Mohamed Diaa

Automotive Engineer

Phone: (***) 011******** - Email: *******.*******@*****.***

Nationality: Egyptian

Summery

Automotive engineer with 4+ years of experience in this field, excellent interpersonal and communication abilities, and possess a wide range of technical skills. Enjoys being part of a team, as well as managing, motivating and training a productive team, and thrives in high pressure and challenging working environments.

Career Objective

To be a part of an organization where I can fully utilize my skills and make a significant contribution to the success of the employer and at the same time my individual growth. Education

Master of Engineering

Helwan University / Faculty Of Engineering at Mataria.

"Electric and Hybrid vehicles"

Bachelor of Engineering

Helwan University / Faculty Of Engineering at Mataria. Department of: Automotive & tractors engineering.

General estimate: Very good.

Graduate project: Design, testing and modelling of MR dumper for automotive suspension (Team leader).

Grade of project: Distinction.

Experience

Diamond Motors (Mitsubishi)

Service advisor engineer

Acknowledge the customer with a smile immediately upon arrival.

Listen carefully to the customer’s needs and write the repair order, make estimated costs and completion time, then obtain customer’s approval on repair order.

Act as a pipeline between the customer and workshop

Keeping the customer loyal through excellent customer service and ensuring maximum retention.

Advise customers about necessary service for routine maintenance. Help identify problems by questioning the customer or doing a visual inspection or road test.

(8/2018 - Present)

2013

2018

Seoudi Investment Group (Sig)

Modern Motors: Arab Motors Trading Company (Amt) (Changan) Service Advisor Engineer

Welcoming and greet customers politely when they enter the reception area and assist them through the Book in process.

Advise customers about necessary service for routine maintenance. Help identify problems by questioning the customer or doing a visual inspection or road test.

Record the customer requirements on a Job Order Form informing customer of estimated labor and parts charges when requested, inspect customer’s vehicle and record any damage/comments on the Job Order Form (receipt of customer supplied product), sign same and allow customer to read, or read details to them, and obtain their signature.

Contact the customer if any extra needed work and take his agreement on any further charges.

Follow up with Team leader to see if vehicle will be ready when promised.

Periodically check Job Cards and Register for any vehicles not completed as promised, establish reasons and advise customer of progress.

Follow Warranty policy, procedure and instructions supplied by Warranty manager.

Wheel Pro Center (Bmw & Mini Cooper)

Workshop Teamleader

Egyptian Armed Forces

Workshop Teamleader

Officer in Egyptian army (workshop for repair and maintenance vehicles).

Used trouble diagnosis tool (Carmen scan).

Responsible for the work of the entire team within the workshop.

Management of a large number of people and direct them to do the work to the fullest.

Dealing with customers.

Organization of work to be done in less time.

Volkswagen

Trainee

Trained with workshop engineers and see how Diagnose by using scan tools.

Trained with technicians and see how maintenance is done and know the safety of the workshop.

Volkswagen

Trainee

Worked with the technicians in doing different types of maintenance. Kia

Trainee

Trained with reception engineers in receiving cars.

Trained with technicians.

Industrial Training Council (Itc)

Trainee

Trained with reception engineers in receiving cars.

Trained with technicians.

The Arab Contractors For Investments Co

Trainee

Engine repair, use different measurement tools.

Heavy vehicles.

(10/2016 – 11/2016)

(11/2016 – 7/2018)

(8/2012)

(4/2014 – 10/2016)

(12/2013 – 2/2014)

(7/2012 – 8/2012)

(8/2011)

(1/2012 – 2/2012)

Skills

Proficiency in Autocad design (2d & 3d) and Solidwork basics

Proficiency in Microsoft word, power point, excel,(ICDL Certified)

Very good interpersonal and communication skills

Very good with dealing with people

Like to work with a creative teamwork

Reliable and hard working

Self- motivated with an outgoing personality and have a positive attitude at all times.

Courses

2017 IOSH Managing Safely – IOSH MS – UK

2017 Risk Assessment &Hazard Control Course IASP Academy 2017 OSHA 30 H general industry safety and health standards course IASP Academy 2017 OSHA 30 H construction industry safety and health standards course IASP Academy 2017 Banks man & rigger level 1 IASP Academy

2017 Has successfully completed all the requirements of occupational health and safety specialist training course (safety specialist), from the National institute of occupational health & safety (NIOSH)

Languages

Mother Tongue

Arabic

Foreign Languages

English

Toefl (Certificate)

Very good (Typing Skills, Writing, and Reading)

LAST UPDATE: (15/12/2018)

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