Customer Service Representative
Resume:
SHERRI A. PUCKETT
Delaware, OH **015
**********@***.***
Accounts Representative / Collection Specialist / Bankruptcy Specialist
Qualification Highlights
Handled national strategic accounts at Verizon Wireless, resulting in the receipt of several Top Performer Awards and Service Excellence Awards for exceptional effort, enabling a promotion to Senior Representative within 1 year and then promotion to Coordinator in another year.
Maintain a portfolio of letters of thanks from customers who were ready to leave Verizon Wireless until I resolved their billing issues.
Received Excellence Awards and Horizon Award at Discover Card Financial Services for exceptional effort on a “reduction in paper” project. Took advantage of every educational opportunity that was provided.
Skills
Database management
Proof of Claims
Warranty Issuance of Refunds
12K
Word, Excel, Access
Resource Management Systems – Discover Card Financial Service inhouse recovery system
Credit Bureau Report evaluation
Selected Employment History
Customer Service, Merchandising, Sales, Decorating & Cashier positions, 2006-Present
Home Goods 2016
Foertmeyer and Sons Greenhouse 2013
Scotts' Lawn Miracle Gro 2009
Verizon Wireless, 2003-2006 National Strategic Accounts (Senior) Representative
BMW Financial Services, 2001-2002 Collection Specialist
Discover Card Financial Services, 1998-2001 Senior Bankruptcy Specialist
Sherri A. Puckett, DBA, 1986-1998 Owner, Cleaning Business
1978-1986 Full time Housewife and Mother
Education
Whitehall Yearling High School 1976
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