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Customer Service Representative

Location:
Delaware, OH
Posted:
October 04, 2019

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Resume:

SHERRI A. PUCKETT

** *** **** **

Delaware, OH **015

614-***-****

adail2@r.postjobfree.com

Accounts Representative / Collection Specialist / Bankruptcy Specialist

Qualification Highlights

Handled national strategic accounts at Verizon Wireless, resulting in the receipt of several Top Performer Awards and Service Excellence Awards for exceptional effort, enabling a promotion to Senior Representative within 1 year and then promotion to Coordinator in another year.

Maintain a portfolio of letters of thanks from customers who were ready to leave Verizon Wireless until I resolved their billing issues.

Received Excellence Awards and Horizon Award at Discover Card Financial Services for exceptional effort on a “reduction in paper” project. Took advantage of every educational opportunity that was provided.

Skills

Database management

Proof of Claims

Warranty Issuance of Refunds

12K

Word, Excel, Access

Resource Management Systems – Discover Card Financial Service inhouse recovery system

Credit Bureau Report evaluation

Selected Employment History

Customer Service, Merchandising, Sales, Decorating & Cashier positions, 2006-Present

Home Goods 2016

Foertmeyer and Sons Greenhouse 2013

Scotts' Lawn Miracle Gro 2009

Verizon Wireless, 2003-2006 National Strategic Accounts (Senior) Representative

BMW Financial Services, 2001-2002 Collection Specialist

Discover Card Financial Services, 1998-2001 Senior Bankruptcy Specialist

Sherri A. Puckett, DBA, 1986-1998 Owner, Cleaning Business

1978-1986 Full time Housewife and Mother

Education

Whitehall Yearling High School 1976



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