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Operations Manager

United States
October 04, 2019

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Conor Cicon

Washington, D.C. Metro Area 440-***-****


Cleveland State University, Cleveland, OH Graduation, May 2017

Bachelor of Business Administration: General Business Magna cum Laude

Minor: Management & Labor Relations



World’s leading distributor of building materials and swimming pool supplies February ‘18 - Present

Operations Manager Sterling, Virginia

Managed a team of 12 diverse employees, consisting of CDL drivers, warehouse associates and inside sales representatives.

Human capital management: hiring, training of permanent and temporary employees.

Supported sales team with product knowledge, sales leads and delivery estimations.

Consulted with vendors and regional buyers to define pricing, purchase orders and inventory accessibility.

Inventory management of 3,000+ SKU’s and a $12 million wholesale warehouse.

Graded on inventory shrink, excess inventory, gross profit margin and freight cost controlling.

Worked together with a national network of branches to transfer underachieving inventory along with servicing our customers.

Safety manager and first responder of the branch.

Generated velocity reports to maximize warehouse productivity.


Selected as Virginia Beach inventory auditor in 2018

99.4% accuracy on annual physical inventory in November 2018

Gross profit budget of 1.5 million achieved in 2018

Success in 10/10 parameters for Poolcorp’s summer madness incentive of sales and gross profit

5th most EDGEucation courses completed in 2018 in the entire company

1st in sales for 2018 in the Southeast Division

POOLCORP June ‘17 – February ‘18

Fast Tack MIT Charlotte, North Carolina

Qualified in all responsibilities of purchasing, management, sales and operations.

Shadowed contractors, builders, maintenance companies and retail stores to develop the pool industry.

Competitive, 6 month, nationwide corporate training program with management placement.

Comprehensive presentation to Senior level management ensuing the program.

Ended top in my class: 96.92% rating based on Operations, Outside Sales, Leadership and Finance.

Cleveland Indians

MLB professional baseball team in Cleveland, Ohio January ‘16- December ‘17

Retail Processing Intern Cleveland, Ohio

Team leader within the Indians’ merchandising department.

Department representative for campus recruiting, front office networking and game day promotions.

Led bin efficiency projects and picking orders improved to 9.68 pieces per minute vs. a goal of 7.5.

Operated in a fast paced, team-centric setting with game day time constraints.

Worked during the 2016 playoffs and World Series.

Flexlink, LLC

Private Distributor of customized specialty papers, films, and laminations June ’16 – May ‘17

Inside Sales/Operations Associate Cleveland, Ohio

Met with industry leaders in glass, metal and plastic manufacturing to meet their needs of flame resistant, interleaving and industrial papers.

Formulated pricing and schedule LTL deliveries.

Oversaw day to day warehouse operations.

The National Basketball Academy (tNBA)

Professional basketball training and programming organization representing the Cleveland Cavaliers, Houston Rockets, Orlando Magic, Indiana Pacers, Milwaukee Bucks as well as the nations of Greece, Indonesia and Oman.

Basketball Operations Intern August ’15 – May ‘16

Eastlake, Ohio

Cleveland State University – College of Marshall Law

Public research university with the #4 ranked law program in the state of Ohio September ‘13 – November ‘14

Law Building Assistant Cleveland, Ohio

Carter Lumber

One of the nation’s top building material retailers June ’13 – August ‘15

Yard Specialist Austinburg, Ohio

Activities & Awards

Beta Gamma Sigma – AACSB International Business Honor Society 2016-2017

President’s list 8/8 semesters

Bruce Altman Endowed Scholarship recipient

Monte and Usha Ahuja Endowed Scholarship recipient

2017 Cleveland Rotary Award for Excellence recipient


Inventory management software: Prelude & Chain Drive

Microsoft Suites

Skilled with social media marketing and outreach

Training, developing and managing employees

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