Service Manager

I am an architect, a technology translator, a customer advocate, and a coach-player of world-class Network and IT capabilities. I architected and built marque network assets for the financial industry including $40M/YR carrier class private MPLS backbone, 8000+ bank branch SD-WAN, top news CDN, Low Latency collection/distribution network among many others. I architected several global 20K+ Sq Ft Leaf-Spine raised floor. I am a leader who inspires and motivates the most demanding team and talents and enjoys the respect of the business partners and customers.

Career Chronology & Achievements

PRINCIPAL ARCHITECT (WEBDISTRICT) SEP 2017 – CURRENT

ENTERPRISE NETWORK INFRASTRUCTRUE DESIGN AND DELIVERY

Led client audit and transformation initiatives across Network and Telecom, Datacenter and Cloud, and Unified Communications. Saved F100 customers over $70M TCV via auditing existing assets, re-architecting infrastructure, identifying opportunities, renegotiating current contracts, benchmarking IT services against market rates with current suppliers and leading RFI/RFP from collecting requirements to contract signature

Provided design and project leadership for high profile infrastructure initiatives including next gen data center design and migration for a fortune 500 companies. Built Leaf-Spine 20K SqFt datacenter based on Cisco N9K/N7k (EVPN/VxLAN). Led several O365 migration projects and hybrid cloud design projects. Advising C-Level clients on SD-WAN migration and vendor selection, 5G and IoT use cases, Hybrid Cloud best practice, and Wireless technology.

VP, CLOUD PRODUCT MANAGER (sadeem.io) JAN 2017 – SEP 2017

ENTREPRENEURSHIP WITH RESULTS

Launched Sadeem.io. A first of its kind Cloud Service Provider In a box solution that automates the technical and the business aspects of deploying, operating, and monetizing cloud services for small-to-mid size CSP. The platform is based on KVM/Cloudstack and automated via Chef engine. Accountable for building the business case, the market analysis, the value proposition, the product roadmap, and driving the customer campaign. I achieved all year-one milestones in under 9 months.

CHIEF ARCHITECT (AT&T Inc.) NOV 2011 – DEC 2016

BUILDING A WINNING TEAM FOR AT&T SIGNATURE CLIENT GROUP

Hand-picked, hired, coached, and empowered a team of 20 seasoned industry consultants to lead the executive conversation with our C-Suite clients for AT&T Signature Client Group. Built metrics and KPI’s to improve funnel development, lead conversion and customer acquisition. Exceeded the module quota and achieved excellent talent retention.

GAME CHANGING INNOVATION FOR AT&T FINANCIAL VERTICAL

Developed the business case for Bank Branch of the Future utilizing AT&T Flexware (SD-WAN/vCPE/NFV platform). Successfully rolling the solution with multiple BFSI (Banking, Financial Services and Insurance) customers. Developed the business case for Mobile Communication Compliance platform in production.

GLOBAL HEAD OF NETWORK SERVICES (thomson reuters) SEP 1999 – APR 2011

Built and led the network organization (100+ FTE) for the firm with accountability for the overall network budget of over $600m. Architected, built, and rolled out Thomson Reuters global MPLS backbone, Global private CDN infrastructure, Several user campuses (3000+ users per campus) LAN/WiFi/Video/IP Telephony) and Next Gen T2+ data center.

TRANSFORMATION TO IMPROVE THE BOTTOM LINE FOR THOMSON REUTERS

Saved over U$20M/Year while improving service agility, availability, automation, and scale by transforming the Thomson Reuters global backbone network into an IaaS service. I ran the transformation for the network life-cycle including idealizing, selling to CxO, architecting, building, and operating. Built a standardized service catalogue infrastructure which was ready for automation. Deployed regional DWDM rings, Inter-regional LAG nx10G links for a dual-core MPLS network with 20,000+ connection to offices, datacenters, client locations and B2B.

RUNNING INFRASTRUCTURE AS A BUSINESS AT THOMSON REUTERS

Achieved 50% cost reduction while quadrupling the outbound capacity to over 160Gbps. Changing the financial model for Internet content delivery for Thomson Reuters by building a private CDN in 12 global PNAP’s directly peering with multiple retail ISP’s in-region. Defined KPI’s that enforce the network service SLA and a clear model for BU usage-based charge back.

Domain Expertise and Skills

Solid track record of developing and delivering global scale Network and Cloud infrastructure.

Strong technology expertise across IaaS, SaaS, MPLS, SDN/SD-WAN, vCPE, NFV, OTN, DWDM, WiFi, 4G/LTE, 5G mobility and 5G Fixed Wireless Access.

Cisco platforms: C6k, N7k, ASR9k, ISR, and Meraki.

F5 LTM/GTM load balancing and DNS.

Infrastructure security, UTM, NG Firewall, IPS/IDS, DLP, DDoS mitigation, PEN testing, and ATP.

Design and implementation of global multicast distribution network Bi-DIR/PIM-SPARSE

Hands on experience with leading public cloud providers (Azure, AWS, and O365).

Infrastructure Service Design and Service Management hands-on working experience. ITIL and ITSM successful implementations and certifications.

Budget management in excess of $100M.

SOX and PCI compliance trained. Familiar with AML rules and infrastructure requirements

Team leadership, building, and progression. Strong ability to attract, retain and empower top talents.

Infrastructure capacity planning, monitoring, fault isolation and problem management framework.

Education, Awards and Affiliations

SEP 1988 - MAY 1993

BACHELOR OF ENGINEERING - ZAGAZIG UNIVERSITY, EGYPT

Major: Electrical and Telecommunications Engineering

ONUG (Open Networking User Group)

AT&T SD-WAN Working Group

ILO (Innovation in Large Organization)

AT&T Financial Service Customer Advisory Council

CCNA, ITIL, MCSE, and AWS SAA

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