Support Technical

GILBERT A. RODRIGUEZ

**** ****** ****** 347-***-****

Bronx, NY,10462 ******@*****.***

TECHNICAL SUPPORT SPECIALIST

Solutions focused professional with 25+ years experience supporting Windows7 applications. Blackberry Desktop management & BES Administration.Proficient at communicating complex technical concepts to users of varying technical abilities. Well versed in a variety of common operating systems, applications and hardware with a proven ability to master new tools and technologies quickly.

Areas of Expertise:

Troubleshooting and issue resolution System implementation

Mobile Device support Rapid ticket response times

Mac software\Hardware support with the last client.

Technical Proficiencies:

Platforms: Windows 7 Enterprise, Mac Support with OS Upgrades,hardware Maintenance with Mobile devices.

Hardware: IBM Lenovo, Dell desktops and notebooks, Apple I-pads, Printers, Scanners and

Blackberry devices

Applications: Microsoft Office, E-Trust Anti-virus, Symantec Ghost, SIM Trouble Ticket,

Varied Third Party software

PROFESSIONAL EXPERIENCE

COMPUCOM SYSTEMS, New York, NY 2002 – 2018

Technical Support Specialist Level II

Provide technical support and ensure proper maintenance of workstations, printers and peripherals to key departments, including Executive support. Respond to user service requests and expediently resolve trouble tickets to maximize system uptime. Deploy new workstations and printers installing operating systems, applications, and drivers. Proficient in the configuration of network and imaging of hardware and software. Perform data backups and migrations, and creating Ghost images of workstations prior to upgrades. Assist with Blackberry Enterprise activations, deployments, upgrading and troubleshooting utilizing Blackberry Desktop Manager. Set up user groups and security policies accessing Active Directory.

AXA-EQUITABLE, New York, NY 1971 – 2001

Systems Administrator

Provided Help Desk support in Windows environment, troubleshoot and resolve user, systems and network related issues. Managed advanced server backups. Supported system hardware, software, and coordinated upgrades as necessary. Monitored telecommunications environment. Supported Client Server Operations with off hours remote coverage. Responsible for batch processing and production reports.

TECHNICAL COURSES

A+, MCSE, CCNA Network+, vendor required certification courses by Dell and HP.

TECHNICAL PORTFOLIO

Windows 2000 Server and Windows 2000 Professional:

Install Server 2000 and Professional 2000 on Compaq, Dell and clone computers [network and CD-ROM installations]

Deploy images using Ghost and disk drive duplicators

Configure boot.ini for arc path names and dual boot and create emergency repair disk and setup disks

Set up users, groups, system group policies and set up Local and Domain security

Create disk partitions and with FAT and NTFS, manage page files, disk mirroring and stripping sets w/ parity, troubleshoot with Event Viewer, Performance monitor and log files

Install service packs for Windows 2000 and manage Norton Anti-Virus updates

Set up and configure DNS, WINS, and DHCP Windows 2000 servers for company intranet and internet

Install printers [HP DeskJet’s and LaserJet’s] in a domain environment. Set up printer pools and manage print queues and printer security

Set and support large networks of up 300 nodes running TCP/IP, a proxy server, a DHCP server, multiple HP laser jet printers and various third party software.

Graphics / Presentation Skills:

PhotoShop, Image-Ready, Illustrator, QuarkXpress, Dreamweaver, Viewpoint 3DPhoto Studio, Viewpoint SceneBuilder, Tuning Studio, Fireworks, Internet Explorer

Hardware Skills:

Build/repair PC’s troubleshoot IDE and SCSI drives. Configure motherboard settings, troubles

hoot external devices, set up modems/DSL/cable lines for internet connections

Configure NIC cards for multiple protocols, configure video and sound cards

Education:

MICROSOFT.IBM.HP. DEC Wang Technical Career Courses Completed

Network + & A+ curriculum Completed – Mcse curriculum in progress

Technical Research Consulting

Certifications:

MICROSOFT.IBM.HP. DEC Wang Technical Career Courses Completed

Network + & A+ curriculum Completed – Mcse curriculum in progress

Technical Research Consulting

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