Syed Ehthasham PMP®, ITIL®, CSM®,TOGAF *®,SAFe®
~ Seeking senior level assignments in ~
Architect/Project-Program Manager/Delivery Manager
Preferably in Bangalore, Middle East
Trusted IT Senior Executive recognized as a pivotal leader for ling-horizons business assessments, integration support and delivery of targeted technical improvements
A competent professional with 14+ yrs of experience in IT Projects End to End Delivery
Custom Software Development
Database Design (RDMS-NoSQL)
Enterprise wide Implementations
IT/Telecom -OSS/BSS(oracle brm)
IT Project Lifecycle:
Costing & Budgeting
Product development life cycle
Team Building & Mentoring-Collaborating Leaderships
Client Relations & Presentations
Business & IT Planning
Bachelor of engineering in computer science
(VISVESWARIAH TECHNOLOGY UNIVERSITY) Bangalore. 2005
TRAININGS / CERTIFCIATIONS
PMI-Certified Project Management Professional (PMP) ®, 2012
ITILv3® (Foundation) 2013
IBM Certified Solution Architect® 2014 - Cloud Computing
Certified Scrum Master® -2016
SAFe® Agilest -2018
Togaf 9® -2016
IBM Mainframe Trained ES-9000(CL,CICS,COBOL,Myisam,Rex,DB2) –2005
MongoDBA trained Professional (NOSQL) Mongo University
Big Data Hadoop trained
Data Science trained
Managerial- Project management
·Handling end to end project management activities inclusive of planning, effort, design, scope, estimation, resource coordination and delivery as per specified timeframes
·6+ years of Tech-Program Managing Strong working experience on application development, deployment, maintenance, change management and vendor management and also Re-evaluating The Vendor Relationship to suits the current business case and Enterprise needs and large Scale IT infra projects.
·Experience dealing with Global teams/Global projects in Middle East/UK/US
·Supervise Vendor IT Activities, Coordinating, collaborating, and provide technical assurances to vendor teams on timely manner, Drive enterprise data architecture across various development partners..
·Monitoring project progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within time, cost and effort parameters.
·Leading & managing project teams throughout the project lifecycle and providing them support & guidance on technical and project-related issues
Strong experiences on Dev ops and Cloud technology implementation
·Expertise and experience with system integration covering all key aspects of IT (Application, Data, Test, Infrastructure, Deployment, Operations) across billing, CRMs
·Provides inputs to project plans (tasks, resources, and effort). Manages and the implementation and deployment of data center infrastructures, development and execution of system test plans (unit, integration, and performance), and support of user acceptance and security testing
·Managing code deployment, change management and quality assurance
·Providing technical support to application development teams and setting / maintaining standards
·Managed projects-programs upto 2-4million USD and having team size varying 30-40
·Have 6+yrs of customer facing role and customer centric and delivery oriented.
·Articulated project goals and scope, translated business needs into technical terms, SCOPE management,prepared detailed work breakdown structures (WBS),RAM and shared accountability for achieving project milestones, Prepare Responsibility Assignment matrix which is used FOR RESOURCE MANAGEMENT, Issue logs, communication management plan, Acceptance Document, RISK AND CHANGE MANAGEMENT and Overall Service Delivery
·Expert in Agile/Scrum and waterfall SDLC Models- project management methodologies. Able to manage large project teams in water fall model and known for high-quality deliverables that meet or exceed timeline and budgetary targets .Implement Agile Principals. Communication/Risk, Tasking Meetings/Sprint Retrospectives, Iteration/Sprint planning, Meetings, Conflict resolution, story point estimation test –driven development (TDD) and Continuous Integration/Testing & automation and good Understanding of BDD, remove impediment/blockers in scrum development,in the daily standupcall,work closely with product owner to define and articulate epics/user stories.
· Lead the collaborative, dynamic planning process for each sprint, helping Scrum team members to prioritise and self-organise around the work that needs to be completed in release and sprint’s.
·Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
·Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
·Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.
·Project delivery, Financial management, good Leadership, and comprehensive communication skills
·Proficient communication skills. Articulates ideas and point-of-view with clarity based on assessments of multiple stakeholder’s view
·Consultative Problem Solving and presentation skills and support and respond RFI, RFP
·Drives continual improvements through quality strategy and implementation at project level. Good understanding on quality planning, tools, technique, and measurements
·Working experience on open sourced technology
·Strong experience on DevOps methodologies and tools
·Proven track record of leading large cross-functional software projects.
·Experience in stakeholder management and Delivery management in offering cross platforms and enterprise products.
·Implementing Lean methodologies, Experience on conflict handling, Project closures
·Knowledge on AWS ecosystem (EC2, RDS,Aurora)
7 yrs +EA-Data Architect experience and Complete Delivery of IT Projects.
Design, architect and supervise the implementation functionality of an Application
Making sure that all the software engineering initiatives is per the architectural standards and goals of the Company and Client Specifications
Acts as lead between application development teams and enterprise architecture
Explorer new tools and technologies on emerging technologies
Make technical product strategies with roadmaps for the Business unit and in line with Company Road maps
Implementing and support Infrastructure Architecture standards and best practices
Strong understanding of Enterprise Architecture Concepts and practioner of TOGAF Framework across business units.
Implementation Knowledge of DevOps using GIT, Ansible, Nagios and Agile Scrum development and CI / CD pipeline’s
Implementation virtualization environments (e.g. VMWare, OpenStack, KVM)
Identifying Bill of Materials (BOM) for solution architectural designs.
Experienced working in highly complex environments and top firms with cross functional teams and SME's.
Experience in Customer Service and Service Delivery using agreed Service Level Agreements
Strong Experience in data modelling, tools, techniques on Network device tools,
Manages the creation of High Level Designs (HLD), Lists of Materials, Low Level Designs (LLD), and other technical materials to support the design and implementation on Enterprise Apps/DATA CENTER MIGRATIONS/Cloud/Mobility (Digital) projects.
Articulate technology roadmaps and strategy
Leadership, Mentoring & Coaching Skills, ensure that solution designed are coordinated with business needs and Enterprise Architecture standards.
Responsible for Migration, managing Data Center and IT operations, lead the Production/Change Management and clients, IT disaster recovery, capacity planning and infrastructure project management, as well as serve as Infrastructure Liaison to Project management Office And Application Development, Vendor teams.
Accountable for leading the collection of data for Applications, database infra, categorization, analysis of users, their functions, and activities against these Applications, evaluation of available resources and Mapping roadmap demands of current Applications, and ultimately all the necessary record keeping in the Enterprise Architecture (EA) repository.
Involve in designing and maintaining the Application database Architecture and Infrastructure layers of the EA repository.
Develop artifacts in line various architecture standards using TOGAF.
·Interacting with customers &users for system study, requirements gathering, analysis and testing of system
·Planning, Installation & configuration Database software and configuration and Migration of databases as per POC
·Designing High Availability and DR solutions .
·Undertaking design & development, testing, debugging and troubleshooting of the application
·Devising strategy for backups, recovery & fine-tuning for Enterprise applications.
·Good knowledge on IOT Protocol (MQTT)
·Handling data acquisition, creating database applications and maintaining databases
·Cloud Migration strategy and planning and development of a Cloud Framework and Operating Model.
·Engage clients and Manage Cloud Services Engagements, Cloud Solution Design & implementation on the Database for large E-Commerce, Payment Gateway Clients and Mobility apps.
·Managing database administration function involving:
oCreation & administration of all database objects, including tables, clusters, indexes, views, sequences, packages and procedures
oData Management, Data Integration, Data Transformation, Data Warehousing, ETL, Master Data Management
oDatabase tuning and performance monitoring
oArchitected data systems, strategies, and business processes operational data store.
oDesigning data pipelines on Hadoop and NoSQL platforms to enable rapid prototyping and accelerated production
oDefined system specifications for the extract, transform, and load (ETL) of the source-to-target data, executing data transfer using Talend
oProvided the "As-Is" data models for business units to determine "To-Be" architecture
oProvided recommendations on data gathering and analysis based on best practices and emerging technologies.
oInvolve in defining Enterprise Data Management and Governance processes and produce relevant deliverables
oConduct gap analysis
oIn depth understanding of Relational and unstructured databases, database modelling
·MY SQL Security Management – Auditing & Profiling
·Design,POC,execute and maintain Big Data Application within Big data Ecosystems
·Strong Knowledge on OSS/BSS and CRM Applications on Telecom domains and E-commerce/mobility, Application virtualization.
·Migration Expertise Skill Using Telecom - Oracle BRM /RODOD systems
·Provide support in database architecture of the organization through database design, modeling and implementation
·Develop plans, strategies and standards for data within the enterprise
·Understand the end-to-end scope of work and design architectural solutions accordingly
·Integrate all data in the data management platform enabling accessibility
·Ensure that the database base is secured and updated
·Partner with all other teams (database management team, software development team, designers) and users to provide best solutions by maintaining the best standards of practice
·Oversee that the database back-up and recovery system are available in the enterprise for current and future use, including a potential crisis time
·Control and maximize the data resources and processes within the organization
·Design,develop prototype models and business best practices for DB Automation
·Use database design and database modelling concepts to ensure data accessibility and security
·Understand the future requirements and model database concepts accordingly
·Support the organizational data warehouse through appropriate utilization of ETL tools
·Knowledge on Ericsson Order care and ECM/EOC and EMA –OSS applications
·Strong Billing implementation Skill using Oracle BRM and Oracle BIP.
·Expertise knowledge on LAMP Stack
·DR and High Availability Methods Always ON, NDB Clustering, Replication, and Backup & Restore
·Designed 3 OLTP and One OLAP Database
·Cross Plat from Migration Planning and Execution through workbench (MySQL & MS-SQL,Postgresql,Big Data hadoop)
·Planning & Configuring MySQL Server on Virtual (VMWare) Servers
·Experience in Shell Scripting,perl,php,LAMP Stack
·Knowledge on Tools like Erwin, Red Gate, Percona Xtrabackup Networker(Data Domain)
·SOX Database Audit and ISO 9001:2000 Internal Audit
·Involve in Client Presentation and Individual contributor as well as Lead teams of cross functional.
·Experience of Database Administration, design, development, maintenance and production support of relational databases, business applications, new server setup, MySql Server installation, upgrade, migration.
·Have successfully managed high availability of production systems for Corporate Sectors and Individual Organizations as Sr MySql DBA
·Strong MySql skills but also significant general system administration skills on Linux and Windows environment. Proficient writing shell scripts as well as knowledge in general systems administration tasks.
·Expertise with Shell Script, PHP backend.
·Experienced in designing, modelling, developing and support web based projects with responsibilities including analysis, design, development, implementation and maintenance.
·Experienced in Performance Tuning, Query Optimization, Replication, Client/Server Connectivity, and Database Consistency Checks using different Utilities.
·Expertise in snapshot, import/export, db optimization with the help of explain plan.
·Expertise in database migration from MyISAM format to Innodb storage engine to increase performance and betterment of integrity constraints.
·Strong experience in Data modelling and their different tools like Mysql Workbench, Erwin, MS viso.
·Expert of Object oriented programming in order to write robust and re-usable code.
·Involved in designing, developing, testing and rolling out of complex enterprise applications to completion in terms of Database as well as frontend. With different project development model like SDLC, Agile, SCRUM etc.
·Expert of writing shell scripting, php,perl script for Linux/Unix.
·Involved in client Production Support and Maintenance - Tasks including programming, debugging and testing of existing applications that run in a production environment for purposes of remediation system errors or to extend application life span.
·Having experience as Project Manager/Solution Design Position and handling projects in onsite, offsite, X-shore model or onsite-offshore model.
·Experienced with Requirements gathering, data modelling, System Architecture, Feasibility studies, Scope Documents & requests for proposal (RFP).
·Good analytical, problem-solving skills, verbal and written communication skills.
·Able to pick up new technologies within a short stint and adapt to rapid change of environment.
·Have excellent Analytical, Communication and interpersonal skills.
·Mysql Database Backup,Replication.Query Optimization and Mysql DBA activities in day to day activities. LAMP Stack application optimization.
·Develop and optimize database design for new applications and data warehouse design
·Data Architecture Management
·Design the meta-data models for the Application, Infrastructure assets using DB
·Involve in Data Governance
·Data Security and Risk Management.
·Performance tuning experience with different types of data stores both structured and unstructured.
·Establish and maintain sound backup and recovery policies and procedures.
·Take care of the Database design and implementation.
·Implement and maintain database security (create and maintain users and roles, assign privileges).
·Database tuning and performance monitoring.
·Application tuning and performance monitoring.
·Do general technical trouble shooting and give consultation to development teams.
·Interface with MySQL using LAMP apps
·Check and Analyze server Health, monitor performance and diagnose problems
·Using Mysql tools Like Maatkit,Mytop,Query Profiler, MySQL Workbench
·Optimizing the MySQL Server my.cnf
·Strong hands-on knowledge of Big Data technologies, such as:
·HDFS and Big data related tool.
·Map Reduce and Yarn
·Apache spark and Spark Streaming
01/2016 -Till date Ericsson Global
Client : MBNL,UK
Role : Data Architect/Tech Delivery Manager -Big Data Hadoop Ecosystems
Project: IPCM (Open text )Migration/ITSM to BMC Remedy On Demand (ROD) Cloud
Responsible for END TO END Project Delivery
Customer facing, Provide operational leadership and day to day direction to software developers
Agile Scrum Development implementation
Draft user stories in jira,inline with business goals/product scope
Estimate user stories, involve in sprint planning/review/retrospect
Compliance to solution architectural design in the implementation of projects.
Provide architectural guidance to the project team.
Review Technical solutions and communicate to the customer, Resource management,manage technical resources within team
Design for data virtualization, data governance, objectives, and activities.
Design various dashboards and reports over the Enterprise Architecture repository.
Installs, configures, upgrades, scales operate IaaS infra I.e database and supporting systems e.g. management and monitoring tools
CMDB/Maximo migration mapping to BMC ROD Assert management
Client : MBNL,UK
Role : Data Architect/Delivery Manager -TDA : Big Data Eco System
Project : RAN Server Re Architect using Agile scrum
* Responsible for END TO END Project Delivery.
* Respond to RFP and Prepare SOW
* Ensure projects are planned inline with SOW and execute within budget,time,stakeholders,Customer expectations
* Create project team responsibility matrix
* Risk and Issue identification and management through RAID log
* Plan System and Operational Acceptance testing with QA SPOC
* Deployment planning, management and transition to live operation
* Training: Business and IT (as needed)
* Plan Operational support plans, Involve in Data Modeling,
* Ensure deliverable meet required quality standards.
* Migrating RDBMS databases to Big Data using scoop and processing using map reduce/spark
* Spooling data using Kafka/Sqoop
* Involving in converting/processing unstructured to structured datasets
* Experience with big data tools using Hadoop, Spark, Kafka, oozie,Hive within the project
* Creating Data pipeline using Kafka/ processing using Spark on the Hadoop Ecosystem.
* Define overall data Architecture & design
* Develop data strategy for data movement and data integration
* Create conceptual model and defined data strategy for project data
* Define ddl scripts for physical DB creation
* Provide start schema solutions for workflow modules
Client: MBNL, UK
Project: Greenplum Data Compression
Project is to deliver the software changes on Greenplum data warehouse to achieve data compression in Greenplum database. The current storage on Greenplum database production environment is forecasted to run out of space by the end of March 2018.
Role : Technical Design Authority
Compression Study was conducted on the following areas.
i. Orientation Options (Row or Column) for different table types.
ii. Compression Level to be applied (high to low)
iii. Partition Level for applying Unique Constraint.
iv. Memory Usage and CPU Stats while querying the compressed data
v. Append Optimize to be applied on compressed data
DCA is modular and can be extended as needed, scaling in a horizontal manner for additional space or performance
· Role: Sr Tech Project Manager
· Reporting : Sr Director CIT
· Projects: Bill lay Out Revamp Drop 1 /Drop 2– Mobile Consumer /Elife –BSCS System
· HH invitation for Multiscreen HD Recorder –Elife
· eCloud Credit Card
· Vendor management
· Instant eLife Service
· CBCM screen for Toll Free 800 Customers - CRM
· Dunning limit implementations for the CBCM Customers -CRM
· Falcon Project Implementation on the Stream Server
· Fixed LTE Project
·Developing project plan
·QA/UAT Handover planning
·Development of Rational Integration Tester (RIT) Test framework for 4G project
·System Testing and E2E Testing with Rational Integration Tester (GH Tester) for various systems like POS, Fulfillment, Assurance, Network Elements etc.
·Liaison with various teams (onsite, off-shore and development) and with project stake holders on weekly basis
·Overseeing the Off-shore Development, Testing and Support projects
·Service Virtualization and Development/QA for Web Service, CBCM,Tibco, BSCS,EMM,EPAG,Cloud
·Managing the off-shore team
·Project timeline tracking and verification of gating checklists
·Technical Panel for initial screening and interviewing resource.
·Involve in Project closure and Hand over transitions.
·Migration of RDBMs to Big data Hdfs
Client: Nawras, Oman
Role : Project Manager
·Reporting : Sr Director
·Environment: Billing System – Geneva, Oracle 9i, Sun Solaris, Win XP, Toad for Oracle
·Projects: Telecom Billing – Geneva, GMA, BAL, Amdocs Billing Formatter
·Challenges: Handling Aggressive Client and Diverse Work force team members across the world.
Handling Migrations Issues on the Billing Systems.
Client : TeliaSonera,Sweden
Reporting : Region Manager
Projects: Telia ADM-EOC Project
Role : Service Delivery Manager
Drafting user stories in Product backlog
Sprint User stories Estimation
Vendor Interactions like Capgemini Accenture etc
SIT/UAT Handover planning
System Testing and E2E Testing with Rational Integration Tester (GH Tester) for various systems like RODOD,Oracle Suite ( Siebel CRM) and EOC
Liaison with various teams (onsite, off-shore and development) and with project stake holders on weekly basis.
July 2008 – Dec 2015: -IBM -First Advantage Global Operations Bangalore
- Data Architect/Delivery Manager
(Team Size: 12-20 members)
Lexis-Nexis Data Center Migration from Indy,USA to Bangalore
Role : Project manager-Delivery, Sr DBA-Cloud –Data centre/BIG DATA Ecosystem Stack
Responsibilities: Understanding business case
Performed GAP Analysis
Involve in approach and solution Design
Vendor Supervision and Collaboration on Technical Assurance.
Creating project charter
Involve in migration methodology
Involve in Discovery Phase
Prepared Manual Inventory
Prepared project plan and schedule
Database Migration analysis, Capacity Planning, DR, HA Solution Design and Implementation
Monitor and Control Project Execution.
Involve in QA and Risk analysis
Key Result Areas
·Prepare roadmap for Data center and DB Migrations-OSS/BSS/CRM-IT infrastructure
·Prepare project management plan (i.e initiation to close out)
Demos and POCs for customers
Facilitating Project Scope and SOW
Involve in Project planning
Vendor management and Guidance.
Quality management and Project closure
·Liaison with Clients/Vendors and various teams (onsite, off-shore and development) and with project stake holders on daily/weekly basis
·Overseeing the Off-shore Development, Testing and Support projects
·Service Virtualization and test for Web Services, database Services and Findly HRMS Application and LN Datacenter Migration
·Managing the off-shore team
·Project timeline tracking and verification of gating checklists
·Pre-Sales support to Sales Operations on needy basis and RFP’s
·Training and mentoring the new joiners on Mysql Database Linux
·Technical Panel for initial screening and interviewing resources
·Facilitating planning, installation &configuration and Managing Production, QA and Development both primary and DR locations (Clustering, Replication, Backup and Restore and other maintenance activities)
·Advise product Team for Database and Application Performance (including Schema changes)
·Handling Capacity Planning, Reverse Engineering and Implementing Best Practices etc.
·Updating management regarding server status for migrations and upgrades
·Creating Product backlog, sprint and release backlog’s and supporting product owner
·Estimation of the user stories and team management and building
·Process management and improvement and change management
·Continuous integration and TDD approach implementations
Jan 2013 to August 2013 : Client AGS CME- Developed Mobile/Tablet Apps for Android and IPad version and Web portal CMS using LAMP Stack( i.e PHP)
Team : 9
Role: Project manager, Product owner
Responsibilities: Customer Interaction and Third party vendor management
Prepare Product backlog
Sprint planning & Estimation
Technical DB design and reviews
Team building and Continuous Improvement
Conduct sprint Retrospect Meetings for Lesson learnt.
Proficient in understanding of SOAP and RESTful web services, payment gateways integration
Indexing with apache Solar and configure SOLR for search implementation
Feb 2011 to jan 2013: Client: Kpn Telecom,NL,
Xilon project working on Oracle BRM and OracleBI (OBIEE ) publisher using perl and shell scriptings
Roles : Architect/Project manager,Mysql DBA clustering for Customize reports
Worked on the Ensemble (Amdocs) & WIAT Order management System and WIAT Peripheral Apps (Wireless Internet Add-on Tools) as Lead for the Sprint Nextel-USA.
Involve in Design, Develop,Mysql DBA Project management. Lead a team of developers for the WIAT Project
Role Lead and Developer,support on the Mysql,Perl,PHP,Sehll
Mysql DBA activities
Project duration April 2009– Dec 2010
Client Sprint Next-tel
Team Size 5
Back-Log Project of Vodafone ANZ (Failure order management systems)
CDR Capacity Phase I and II
1. KPN Panama Project
Role Sr BRM Developer,Mysql DBA
Project duration July 2008 – Dec 2008
Client KPN Telecom, Netherlands.
Billing System Oracle BRM 7.0/7.3.1
Team Size 4
KPN Telecom is one of the leading telecom service providers in Netherlands.
• Involve in the Technical Design Draft of the MTC for the Panama Migration Project
• Involve in the Technical Design Draft of the MTC(Mobile Test calling Interface)
• Involve in the Technical Design Draft of the Configuration Management Plan.
• Involve in the Installing and Configuration of the Radius Manager and Testing for the same.
• Installation,Configuring on Mysql Server
Subscription Management system to Oracle BRM
Role Developer,mysql DBA
Client World Space India Pvt Ltd,.
Billing System Oracle BRM 7.0
Team Size 16
SMS is the Earlier Billing system which was migrated to the portal infranet.
• I was a part of the Portal development team along with Siemen’s team. Wrote new opcodes and customized existing opcodes as per the client’s requirements.
• Performed the Billing system Integration,designed and coded data managers for real time gift card validation using xml messaging to communicate with prepaid card vendors
• Wrote automated test scripts and utilities to dump and restore the database
• Performed Purified builds of the custom code and analysed data to find and fix the memory leaks, wrote a customer application to allow for purified data manager testing
• Extending the infranet datamodel,Desigining and implementing custom opcodes and data managers
• Authored functional and design specification
• Worked on pricing configurations,infranet API and focused on trouble shooting errors, preventing cm core dumps and ensuring against the memory leaks
• Performed the integration tests and tuned the system for performance
• Developed the customize module for the portal infranet
• Gathered customer and system requirements and developed functional and design specification
• Responsible for developing interface requirements and developed functional and design specifications
• Responsible for developing interface requirements and developed functional and design specifications
• Responsible for developing interface requirements for provisioning and partner care between XN channel and its service partners
• Provided the infranet implementation that included A/R.Rating, Billing and invoicing, products etc. Billing monitoring.
4. Autonomy IDOL (reindexing)
Role Design and implementation
Project duration 4 months
Client Internet Securities Inc
System Autonomy IDOL 7,PERL,PHP and Mysql,Oracle
Team Size 8
Involve in the customizing IDOL Server,Content,creating alerts using DashBoard,Droping DBs,creating Idol server instance,creating index files, optimizing the idol server performance. Configuring connectors, checking logs and developing alerts scripts and customizing the API’s of the Idols using C/perl/php on Linux
5. CRM Sales Hand project
Role Developer,Mysql DBA
Project duration Oct 2006 – April 2007 (7 months)