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Service Assistant

Calgary, AB, Canada
October 07, 2019

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Professional Experience

Energetic leader and highly effective team builder desiring a position that will allow continued growth and success.


Process Improvement

Natural Leader

Strategic Planning

Unsurpassed work ethics

Results and Detail oriented

Team Oriented

Skilled Multi-Tasker

Adaptive team player

Quick Learner

Focused And driven

Quality assurance and control

Work Flow Planning

Safety oriented

Powerful negotiator

Automation Coordination – Election Canada Calgary September 2019 – October 2019

-Manage service centre technology, including producing statutory reports and activities.

- Provide technical troubleshooting and computer support in the RO and external service point (ESP)

-offices as required.

-Oversee information technology security procedures.

-Perform other duties as requested by the RO.

-Manage service centre technology, including producing statutory reports and activities.

-Supervise LAN set-up

-Test/operate hardware/software

-Train RO, ARO, and service centre clerks in REVISE functions appropriate to their responsibilities

-Supervise work flow

- Administer REVISE system by following pre-set procedures to ensure continued operation and data security

-Plan and control the function of the REVISE system and the service centre and generate reports Ensure all transactions are approved before printing lists of electors

- Ensure approval of all voter information cards for all polling divisions using REVISE

- Ensure production and accuracy of lists, reports and USB flash drives

- Resolve issues related to production and verification of lists of electors

- Close the service centre

-Provide technical troubleshooting and computer support in the RO and ESP offices as required.

-Supervise receiving and unpacking of all computer equipment

-Resolve technical problems with any software or hardware in the RO office

-Communicate with the ECSN as required

-Conduct quality assurance in decommissioning of LAN

Administer all systems by following pre-set procedures

-Oversee information technology security procedures

Follow confidentiality guidelines for ACs

-Ensure LAN security

-Educate office staff on security policies and use of external, unapproved software on the RO LAN

-Ensure all information technology security procedures are followed

Inbound Support Services Process Assistant March 2019 – Present

-Facilitate high quality ticket resolutions at target rates through clear communication of goals and methods. Co-operates with multiple departments to ensure team goals are met throughout the building.

-Manage ISS Team with focus to rapidly establish high performing team cross trained in most process requirements of the ISS department.

-Coordinate with Vendor representative in resolving issue with regards to the status of inventory.

-Problem solve the receipt of the freight by find the resolution for the Tickets creating thus focus in the smooth transition of the items for the Outbound Team.

-Coach associates to work safely at all the time

-Review and update SOP as required

Inbound Trans Dock Process Guide/Process Assistant –October 2018 – February 2019

Amazon Fulfillment Center – YYC1

-Responsible for supervision of 28 – 37 Dock associates unloading and receiving the transshipment /freight.

-Assist Area Manager in the daily routines of the department including meeting the Trans Dock goal.

-Responsible for organizing the unloading of inbound trailers and insures the inbound team is well balanced.

-Ensure the Standard Work Sequence for processing Transshipment as per the priorities.

-Responsible for shift staffing as per the Daily Plan requirements.

-Affectively coordinate with the Stow team for the efficient stow process of transshipment.

-Generate and manage daily report/s for the start and end of shift.

-Manage the Time on Task for associates on Labor Management Tool.

-Knowledge of Inbound scheduling tools: Oculus, Yard Management, Dock Master, FMC, Transportation Case Management, Aft transshipment hub, inbound flow, Crossdock Rodeo, Trex Amazon.

-Participate in the Sync meetings and provide the update/feedback on Transshipment progress to other team members.

-Monitor as supervise Replenishment Area for consolidation of Freight and Transshipment.

-Audit Transshipment and consolidated freight for replenishment.

-Facilitate the standup/s

Receive Dock Associate

Amazon Fulfillment Center – YYC1 September 2018 – October 2018

-Process guide for dock

-Receive and build pallets

-Responsible for safe, efficient and accurate product receipt.

-Coordinate with problem solve to eliminate any delay in receive process.

-Screen and process pallets of freight for smooth flow on the receive line.

Senior Consultant (Regulated Canadian Immigration Consultant) May 2012 – Present

Genesis Immigration Inc. /Calgary, AB

Interact with diverse clientele with different cultural background with regards to their immigration matters.

Assist clients with immigrations matters, employment and family based visas. Evaluate immigration cases objectively and provide the best available option for migrating to Canada.

Prepare submission packages for both basic/complex submissions and send to various government agencies (e.g. Service Canada, Citizenship and Immigration Canada, Job Bank Provincial Nominee Program offices etc.)

Maintain client file management as per the Immigration Case Management System requirements. Established and managed all aspects of an independently owned immigration practice.

Prepare and file petitions/applications for clients from different background and cultures.

Communicate with relevant government entities on ongoing bases regarding clients' cases.

Intimate knowledge of Canadian Immigration process for TRVs, Family Sponsorship; Student permits, Permanent Residency application through Economic Category, Permanent Card renewal, and Canadian Citizenship Application.

Provide information to new immigrants pertaining to settlement in Canada by Coordinating with proper entities for smooth Immigrants settling process to Canada. Assisted Clients Airport Reception and Accommodation and ground transportation.

Maintain high level of confidentiality in privacy in dealing with Immigration issues of the clients.

Adhere/comply with the stipulated rules to preserve the integrity of the profession and governing/regulatory body. Actively involved in promoting immigration opportunities to different cultural background.

Prepare and conduct interviews with clients. Draft case reports and regulatory notifications using applicable Canadian statutes. Write corrective action plan recommendations for compliance.


College of Staten Island – (NY City University) – New York, USA

Bachelors in Information Systems - 2004


English, Tagalog, Punjabi, Hindi and Urdu

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