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Knowledge Management Specialist

Mandaluyong, Philippines
October 07, 2019

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Knowledge Management Specialist

Provided content management of various knowledge platforms and libraries.

Processed a wide range of documents in the SharePoint library and intranet.

Managed and published content such as newsletters, internal communications, handbooks and ebooks

Provided data usage analytics and reporting for stakeholders.

Point person to Australia Knowledge

oWrote and published the Knowledge newsletters for various practice group

oTook part in Project Harmony, the project entails cleaning up and updating the profile entry of Australia KnowHow documents before migrating to a new Legal KnowHow portal.

oLed the in-house project called "Taxonomy of Legal Keywords" - a consolidated list of keywords across all practice and industry groups intended as a tool guide in standardizing metadata of each document uploaded in the document management library and/or intranet.

oManaged the Australia Legal Practice Library collection across various practice group.

oDesigned and managed the firm-wide intranet subsites and content for Australia Knowledge pages.

oPromoted and coordinated the Australia Knowledge Professional Development training program for three years.

Provided project management for assigned KM projects and task beyond BAU.

Took part in establishing and rollout of Global KM Services Delivery Model.

oService Menu / Scope

oProcess Documentation

oWorkflow/ Request Management

oMetrics and Reporting

oCustomer Feedback / Engagement

Quality Assurance

Senior Librarian

Directly reported to the Office of the Chairman;

Supervised and coordinated the day to day operations of the Library under the direction of the unit head;

Supervised the library manpower and coordinated functions in support of Department operations;

Consistently demonstrated a high level of competency in providing Library Services of the institution.

Undertook various projects for the Library as follows:

Library Intranet

Library Acquisition of 391 volumes of books

Data Migration of Library Collection Records of >14,000 books.

Re-organization of the Library

Library System Automation

Research Analyst

Collected and updated the country profile of assigned country;

Collected financial and investment information about companies, stocks, bonds and other investments using financial reports and publications;

Developed, implemented and used tools for managing and analyzing gathered financial data;

Examined and analyzed financial and investment information collected;

Provided interim reports, qualitative and quantitative analysis and recommendation to associates, senior company officials and clients;

Prepared country, company, industry and economic outlooks, interim and analytical reports, briefing notes and correspondence.

Program Officer for Corporate Social Responsibility

As technical assistant to the foundation chairman, provided business outsourcing services to MAP ABCD Foundation in terms of operation and administration.

Established and managed a public library in Antipolo as part of the CSR initiative of the foundation;

Actively participated in developing forum topics and corporate communication/promotion of annual CSR Expo;

Extended administrative support and provided outreach activities to Potenciano Ilusorio Foundation Geriatric Clinic.

Mobilized and coordinated donation drives for disaster victims;

Mobilized a volunteer group for GK Brookside as an outreach support program of the foundation.

Functional Skills

As a KM Specialist

document analysis, profiling redaction, mining and archiving;

web development and design;

content audit;

content promotion

collaboration and coordination

As an Executive Assistant

personnel administration

budget preparation and reconciliation

records control and management

operational and project procurement

Soft Skills

Computer and Internet savvy as well as easily learns new software applications in a short period.

Results-oriented, high-energy, positively driven, hands-on professional, innovative, resourceful, good in dealing with people, enthusiastic in accepting responsibilities.

Technical Skills

Web Content Management: Sitecore; Dynamic Publisher; Baker Exchange; eDocs DM, SharePoint 2010

Enterprise Resource Planning (ERP): SAP P/P, Taleo, Lawson

Database: Visual Foxpro for Windows, Borland for Windows.


2015 3rd Quarterly GSM Excellence Award - Team Category.

Nominated for the 2014 Annual GSM Excellence Award - Individual Category.

Consistently above average and up in the annual performance evaluation.

Functional Specialist Development Program April 6 to June 28, 2018, B&M Global Services Manila

Effective Presentation Skills February 26, 2016, B&M Global Services Manila

Lean Six Sigma Yellow Belt Training January 26, 2015, B&M Global Services Manila

Kepner-Tregoe Project Management Training July 23-25, 2014, B&M Global Services Manila


Position: Knowledge Management Specialist

Company: Baker & McKenzie Global Services Manila

Period: January 2011 to present

Job Description: Reported under Global Knowledge Management (GKM) provided knowledge management services to Baker McKenzie.Position: Team Administrative Assistant

Company: Alcatel Lucent, Phils.

Period: Aug 2008 to May 2009

Job Description: Directly reported to the country leader for Services Business Group.

Position: Document Analyst

Company: Athena E-Services Corporation

Period: Oct 2006 to Jan 2007

Job Description: Analyzed and compared 80 soft copy of documents per day against its OCR or a total of 80k characters within 8hours with 90% accuracy on the first submission. Corrected and re inputted corrupted information base on standards adhered to by the company.

Position: Senior Librarian

Company: Multinational Investment Bancorporation,

Period: Mar 1998 to Mar 2006

Job Description: Managed and operated the corporate library. Also assumed the role as Research Analyst, Program Officer for Corporate Social Responsibility and HR Associate.

Position: Librarian

Company: Philodrill Corporation

Period: Jun 1997 to Feb 1998

Job Description: Directly reported to the Vice President for Petroleum Operations, in charge of archiving oil exploration project records.

Position: Information Processor

Company: Sycip Gorres Vellayo, Co.

Period: May 1995 to Jun 1996

Job Description: Catered and serviced the tax practitioners and lawyers of the firm.


1991 - 1996, Polytechnic University of the Philippines, Sta. Mesa Manila

Bachelor in Library and Information Science / Library and Information Science

Jacqueline Tibayan - Salonga

Executive Summary / Self Description

I harvest ideas and information, process it to knowledge and convert it to wisdom. I am a Knowledge Management Specialist. My objective is to hone my career in a company where I can maximize my multilayer of skills in knowledge management, project management, training experiences, customer service and successful track record in using web based and data based software applications.

#23 Irid St. Mandaluyong City, Metro Manila1501

5341518 091******** 094******** Linkedin: jacqueline salonga

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