KEZIALYN C. PALOMARES

Bldg. *** Street ***, Zone 45, Doha Qatar

+974-****-****

adai39@r.postjobfree.com

Highly trained and experienced IT Admin and Office 365 Support Engineer with proven expertise in troubleshooting, analyzing and resolving complex issues of IT Administration and Office 365 Services. Has an outstanding communication and technical skills to interact both with clients and company. With additional experience in HR administration and secretarial tasks.

Relevant Skills

Top customer service skills

Excellent communication skills in both technical and business domains

Strong troubleshooting and technical skills

Quality Assurance

Systematic & dynamic problem-solver

Team player that remains poised under pressure

Knowledgeable in HR admin tasks with secretarial experience

Hardworking, responsible and self-motivated

Adept knowledgeable in Office 365 Cloud Services

oExchange Online (with experience in Exchange Servers 2010/2013/2016)

oOneDrive for Business

oSharePoint Online

oSkype for Business and MS Teams

oYammer

oMS Office Suite

oOffice 365 fundamentals including PowerShell

oData migration (Hybrid, Cutover, Staged, PST and IMAP)

oEnterprise Mobility + Security

oMDM and Intune

oADFS and SSO

oMFA

oAzure Administration

oDirSync/ADConnect

Supports Operating Systems (Windows XP/Vista/7/8/10 and Microsoft Office 2007/2010/ 2013/2016/2019, MacOS, Mobile Android and iOS)

Knowledgeable in MS Windows Servers (2008/2012/2016 R2)

Active Directory Administration & Group Policy

Installed, repaired, and upgraded desktop computers, laptops and printers/scanners

System/Computer backups, re-imaging, formatting and Antivirus installations

Install NIC Setup bindings, IP addresses, and DNS configurations

Maintain LAN connectivity using TCP/IP protocol

Software, Email, Internet and Remote Network Access solutions

Education

Bachelor of Science in Computer Engineering 2011 – 2015

Major in Electronics and Communications Engineering

AMA Computer College – Pasig Campus

Work Experiences

Upwork Global Inc.

Microsoft 365 IT Admin Support (Freelancer) May 2019 - Present

Working as independent contractor for Microsoft which provides technical support for IT admins of Office 365 Business in managing their cloud services including migration, server administration and computer configuration.

Accenture Inc.

Application Support Senior Analyst August 2016 – April 2019

Acting as Level 2 Support engineer

Handling escalated cases and incident reports

One of the POC of our team and working closely with our Team Lead in maintaining case management and proper processes in our team

Assisting Team Lead to maintain low backlogs and ensure ticket hygiene (Quality Assurance)

Provides technical support for desktops, printers, mobiles, servers and MS applications

Provides support for Office 365 administration (Migration, Deployment and Application support)

Maintains server, active directory and computer configurations

Bert Lozada Swim School

HR Assistant (Head Office) July 2015 – August 2016

Conducted preliminary interview and orientation

Upkeep of hiring files (updating the hiring and employees master list)

Preparation of 201 files of summer and off-season employees

Assisted in payroll and pay slip preparation

Ensured completion of pre-employment requirements of applicants

Preparation of contracts and training requirements

Prepared and sent out letter and email for applicants and external customers/clients

Monitored employee attendance and clearances

Customer Service – answered queries of customers

Quality assurance for Training

Assisted in company activities like general assembly, value formation, competitions, community projects

Distribution and monitoring of document

Certifications

Microsoft Certified Solutions Expert (Productivity) April 2018

Microsoft 70-346 Passer – Managing Office 365 Identities and Requirements

Microsoft 70-347 Passer – Enabling Office 365 Services

Microsoft 70-345 Passer - Designing and Deploying MS Exchange Server 2016

Ariva Academy – AIM Conference Center June 2016

Hiring the Right People: Recruitment and Selection Strategies

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