Manager Engineer

Dan Nguyenphuc **********@*****.*** 650-***-****

SUMMARY: 20+ yrs of experience in IT Management with demonstrated expertise in design and maintenance of datacenters (physical, virtual and cloud), managing support-teams, contractors and vendor relations. Working closely and effectively with top-levels of management to satisfy project performance and budget requirements.

PROFESSIONAL EDUCATION & CERTIFICATIONS

VMware VCP-410, ongoing VMware training

Project Management PMP certification – ISIM University

Microbiology / Computer Science Minor – UCSB

Toastmasters CTM & DTM certifications

Landmark Education: Forum, Adv. Course, SELP

Dale Carnegie – Sales Advantage and High-Impact Presentations

Rotary International – Paul Harris Fellow

ROLES

IT Manager

Senior Network Engineer

Virtual Datacenter Manager

Assistant IT Manager

VMware Administrator

Senior Systems Analyst

Systems Administrator

Senior Support Engineer

WORK EXPERIENCE

Nomadic VR (location-based virtual-reality gaming) – 8/18 – 8/19

IT Manager

Designed and successfully implemented IT infrastructure for new retail-location Orlando: servers, network, Wifi, WAN, VPN, PAN firewall & security, AWS-integration, player-backpacks. Designed template for future locations.

Developed virtual-servers for in-house management of Wifi network switches, DVR recorders, data-storage

Upgraded Wifi infrastructure: Aruba, Meraki, Ruckus, Ubiquiti

HP POS kiosks development and maintenance

Developed IT policies, procedures, runbooks and associated staff-training

Ongoing technology and budget optimization.

Project Management – JIRA, Confluence

Berkshire Hathaway (investment holding-firm, insurance brokerage) – 10/16 – 7/18

Senior Network Engineer

Successful built-up new Sacramento datacenter - design, equipment purchasing, implementation

Virtual-servers for email, phone-systems, data-storage, web-servers, monitoring/alert-servers

Existing Aurora, CO datacenter – build-up, expansion, management

Developed enterprise-wide monitoring system using Solarwinds

Systems - Lifecycle rotation, VM capturing, backup-to-cloud for DR

Symantec VIP, SAML, SSO server-build and deployment

Network LAN & Meraki WiFi upgrades, optimization and monitoring

Web-server load-balancing configuration with Big-IP F5 (LTM/GTM),Cisco NetScaler

WAN configuration, router programming RIP, MPLS, BGP, OSPF, EIGRP

Cisco TACACS/RADIUS Riverbed load-balancer, Juniper firewall, Palo Alto firewall

Cisco Ironport WSA – Web Security Appliance and ESA – Email Security Appliance management

VMware NSX security policies design

NIST/Sox compliance policies and controls development

Project Management – Redmine, OrangeScrum

Gilead Sciences (pharmaceuticals research and manufacturing) – 4/16-10/16

Technology Engineer

Liaison between IT Infrastructure Group and Lab Info Systems group

LIS-Lab Informations Systems optimization

Amazon AWS/EC2 test environments and applications migration from VMware/Hyper-V

Virtual-servers for monitoring dashboards - wall-monitors, Solarwinds, Event Log Analyzer

Coordinated IT Operations to design, manage and deploy server environments

Maintained GxP documentation vault for FDA audits

Select Staffing S.B. – (employment agency with ~600 offices nationwide) – 1/08 to 12/15

Assistant IT Manager, Virtual Datacenter Manager, VMware Architect, Senior Systems Analyst

Managed IT assimilation of mergers & acquisitions. Datacenter design, consolidation, virtualization and migration,. HVAC and Electrical design requirements.

Maintained high-availability of main corporate datacenter in Santa Barbara along with DR/co-location site in El Paso, TX and Tampa, FL. with VMware SRM

Coordinated 24/7 support-crew from Tampa, Hyderabad, India and Venezuela. Tasks & scheduling.

Developed runbooks for systems and operations maintenance & troubleshooting

Implemented SOX-compliance policies and procedures.

Analyzed equipment costs, ROI, and maintained life-cycle rotation, reported budgets and projections.

Designed, implemented and troubleshooting of Windows Server 2003/2008/2012 Domain Architecture.

Configured and maintained AD controllers, DNS, DHCP and RIS/WDS on Windows Server 2003/2008/2012.

Implemented AD clusters, failover and load-balancing, AD Users, Groups and Group Policies.

Hardened security and locked applications through Group Policies.

Implemented & maintained Exchange 2003-2013 server clusters & replication

Managed Exchange security Configured Exchange Web Services

Load-balancing of web-servers and terminal-servers using Big-IP F5

SAN management of HP EVA5000 FC, EMC/Clariion AX,CX,DMX, Dell Equallogic PS-series storage technology in virtual environment. Backups using Avamar, NetBackup.

Site-to-site LUN replication for backup and DR.

Achieved cost-reductions through designing VM architecture using XenServer, HyperV and VMware

Migrated physical-servers to VM running on vCenterServe/ESXi (100% physical to 80% VM)

Configured and managed HA, DRS & FT for Load balancing on vCenterServer across datacentres

Creating & managing vSwitches, Port Groups and Distributed vSwitch for virtual network.

Maintained VM backups using Data Recovery, Backup Exec, EMC Avamar

Monitoring – performance metrics and alarms for hosts, VMs, datastores, datacentres

Automation via PowerShell, Linux C & Bash shell scripting, Perl

Migrated VMs to Amazon AWS, Google Cloud and Azure Cloud for load-balancing

Built Oracle/Peoplesoft ERP environments on Oracle Cloud, then migrated in-house.

Training support-staff to install, configure and troubleshoot desktop systems and network-printers.

Trained staff for configuring Outlook for Exchange and troubleshooting related problems.

Developed plan for backup images of workstations and troubleshoot Windows Workstations (FOG)

Project Management – Redmine and BaseCamp

Santa Barbara City College – Adult Education Program – 6/95

Instructor - “Website Design” course

Your Computer Advisor (consulting-firm servicing law-offices) – 5/95 – 1/08

Owner/consultant

Document-archival storage law-firm clients, offsite-backups

Lexis Nexis, Perfect Case, Law Desk, Sage Timeslips, and other legal-office software

User-training on latest software developments

Network systems maintenance, upgrades & troubleshooting. remote-access and WAN-connectivity

InfoGenesis POS systems installation and training

Computer forensics and expert-witness for depositions and court-trials

Bike’alog, Santa Barbara (bicycle-shop wholesale database of parts & suppliers) – 9/88 – 5/95

UNIX system administrator, network architect, Bicycle Industry Analyst

Managed network of SUN OS and Solaris dev stations and Win95 clients. OS installation & configuration.

SAMBA/Xwin integration, C-shell scripting, BackupExec maintenance

industry analyst and design consultant for manufacturers

ENVIRONMENTS

Microsoft Windows Server 3.1 - 2016

Microsoft Azure

Amazon AWS, S3, EC2 & VPC

Google Cloud Platform

VMware vSphere

VMware VCenterServer

VMware vCloud Suite

Oracle Enterprise / Red Hat Enterprise Linux / UNIX / Solaris

Linux KVM

Oracle Cloud

Oracle VM

OracleDB/Peoplesoft ERP

XenServer

HARDWARE

Cisco Meraki, Aruba, Ubiquity, Netgear, Ruckus WIFI

Dell PowerConnect switches

Dell PowerEdge servers

HP 9000 N-class UX servers

HP DL-5xxx and Blade servers

IBM P-series servers

Brocade 3800 FC-switch

Cisco UCS Blade servers

Cisco 3500/4500/5600 switches

Cisco ISR/ASR/ASA routers

Cisco/Ironport S380 internet security appliance WSA

Cisco/Ironport S170 email security appliance ESA

Sonicwall Firewalls/WAN routers

Palo Alto PAN firewalls

F5 firewall & load-balancer

VMWARE ADMINISTRATION

ESXi/ESX 2.5-6.5

vCenterServer 2.5-6.5

vCloud Suite

HA - High Availability

SRM - Site Recovery Manager

Data Recovery

vSphere MA 4.0

vCenter Converter for physical to VM migration

VMware VDI

VMware Workstation

VMware NSX

CLI & scripts automation

Veeam Backup and Monitoring

Avamar Backup - Replication & Dedupe

NETWORKING / SECURITY

MPLS/VPLS WAN/VPN configuration

Cisco Meraki, Aruba, Ubiquity, Netgear WIFI

Cisco 3500/4500/5600 switches & VLAN

Cisco ISR/ASR/ASA routers configuration

Cisco TACACS+ for AAA

Cisco Ironport ESA – email security appliance

Cisco Ironport WSA – web security appliance

Cisco NetScaler ADC load-balancer

Big-IP F5 (LTM/GTM) load-balancer

Riverbed load-balancer/accelerator

Juniper firewalls

Palo Alto PAN firewalls

Symantec VIP, SAML, SSO for dual-factor authentication

STORAGE

HP EVA FC SAN, MSA iSCSI, P2000 iSCSI/FC SAN

3PAR SAN (pre HP acquisition)

EMC AX, CX, CLARiiON SAN

EMC DMX Symmetrix FC SAN

Dell Equallogic iSCSI SAN

Openfiler, FreeNAS iSCSI SAN

Quantum DLT/Ultrium libraries

Promise SAN

Nimble SAN

NetApp

VMware vSAN

Direct-attach storage RAID configuration

Linux KVM volume management, expansion

OS AND APPLICATIONS

Windows Server 3.0 to 2016

Windows Desktops 3.0 to XP to 10

UNIX SunOS, Solaris, HP-UX, IBM AIX/OS

Linux Oracle/RedHat Enterprise

Linux Ubuntu, CentOS,

Mac OS 7.0 to OSX 10.17

LAWSON on HP-Unix

Windows Server Clustering DFS

Windows Active Directory

Windows AD Group Policy management, system-wide policies and updates

Microsoft SMS/SCCM/WSUS management

Dell/Quest Active Manager AD

ManageEngine ADmanager Plus, Analyzer, OPmanager traffic analyzer

SolarWinds NTA,NPM, SAM, APM monitoring

Citrix MetaFrame/Receiver

Xen Desktop

Windows SFU-services UNIX

Windows/Linux NFS/Samba

Microsoft BitLocker

Microsoft Lync

Chef/Puppet automation

Ansible Tower automation

JMAF Pro inventory and automation

RPM/Deb packaging and script automation

Ivanti Patch for Windows Server

Microsoft Exchange 2003-2013

Exchange Web Services

Outlook Web Access

Microsoft IIS web server

MS SQL server 2003-2013

Blackberry Enterprise Server

Cisco UCCX

LAMP – Linux/Apache/MySQL/PHP

Adobe Illustrator/InDesign

Adobe Pagemill

Adobe Dreamweaver

OracleDB/Peoplesoft/Weblogic webserver ERP clusters with Dataguard replication

RTI Ingres SQL

MySQL, OracleDB, MS SQL-server

SAP R3

Kaspersky Antivirus Server

NAGIOS

Rackspace

Sophos

Symantec End Point Protection

Symantec Backup Exec

Bitlocker / MBAM security for laptops/desktops

C-shell, BASH, Perl, Powershell scripting

MS-VPN/OpenVPN, FTP/SFTP servers

Adobe PDF creation, editing, OCR conversions

Adobe Photoshop

Adobe Premiere

Apple FinalCut

FFMPEG compiling and scripts

Filemaker Pro & web-integration

Filezilla FTP server and client

Solidworks / Sketchup modeling

Office 365 migration

MediaWiki

Slack

Google G-suite

Agile JIRA/OrangeScrum project management

Confluence/Atlassian

Redmine project manager

Basecamp project manager

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