Customer Service Project

Current Address: No: **, Poonthotam Nagar

Saravanampatty,

Coimbatore – 641035.

Email:*********@*****.***

Phone: +91-978*******

ARUN KUMAR. N

Work Experience Summary

Planning and coordinating project work and taking full ownership independently

In Market Research, worked in Data Validation using Askia and Python Scripts

Experience in Quantum, Askia Tool to develop scripts for Data Validation, Table creation and Analysis for every project

Managing Entire Project independently in all Aspects - Client Communication, Planning, Production and Deliverables Timeline,

Experience in all Askia Packaged Tools (Design, Analyse, Askia Tools, Askia Entry) and SPSS Tool

Familiarity in International Market Research Data Processing Concepts.

Basic Knowledge in Survey Programming

Involved in Analysis and research Operations for improving quality of the Project to achieve First Time Right in all Projects.

Experience in handling Consumer Projects and Health care Projects in US and UK.

Skills

Scripting – Askia Scripting, Python Scripting,

Tools - Askia, SPSS, Quantum

MS-Office, HTML, Script (Java and VB), Basic technical knowledge of Operating systems and SQL.

Basic Conceptual Programming Knowledge in C,C++,Java,Python.

Good Organizing Skill, Communication Skill, Training skills, Written & Verbal Skill, Time management

Professional Experience

1. Ugam Solutions, Coimbatore – India Jan 2016 – till date (today) Designation: Analyst

Responsibilities:

Responsible for planning, designing, and implementing table Creation based on client and researcher requirement and will provide analyzable final table formats.

Analyzing Tab Spec requirements and raising queries to client if required.

Creating Project Tracker documentation to run the project in efficient way to reduce the time in future.

Applying best practices and techniques for testing and deliver quality projects

Develop, execute, and maintain scripts in ASKIA and SPSS for future use

Creating Links to monitor respondents data while survey in field.

Creating HUB deliverables to client to provide data in Charting format in interactive way

Analyze, troubleshoot, and document problems and solutions

Responsible for train new joiners in the operations team across various locations. 2. Tata Consultancy Services, Chennai – India Mar 2012 - Dec 2015. Designation: Process Associate (Market Research).

Responsibilities:

Serves as a data processor and Client support representative of the all US Projects

Responsible for planning, designing, and implementing Quantum scripts for customized Table Creation software

Analyzing Banner and Weighting based on client requirement and process Tables accordingly

Develop, execute, and maintain scripts in Quantum for future tasks.

Creating Project documentation for every project to understand the project easily at any point of time.

Analyze, troubleshoot, and document problems and solutions

Preparing the Root Cause Analyses (RCA) document for any Quality Escapes received to the team

Learning & Development SPOC with the responsibility of conducting the training need analyses for the entire Project.

3. All sec Technologies, Chennai - India Nov 2011 – Mar 2012. Designation: Customer Support Executive

Responsibilities:

Resolving Amazon customer’s queries via emails for such things as assistance, order processing, and administrative assistance (complaints and billing).

Tracking customers’ order history to provide with delivery details for the customers as a customer service officer.

Taking care of Refund related issues that come as client escalations. Achievements:

I was awarded with “Star performer award” for the month of Jan, and April 2018 from Ugam Solutions.

I was awarded with “Star performer award” for the continuous 3 months July, Aug and Sep 2014 from TCS.

Extra and Co-Curricular Activities:

Attended trainings which were conducted by Readers Club in office.

Completed 9 year Human Values Program in Sathya Sai Seva Organization. Education

Degree Institution/ Board Year of

Passing

Percentage/CGPA

B.Sc - Computer

Science

Parvathy’s Arts & Science

College, Dindigul.

May-2011

7.75*

HSC C.S.M.A Hr. Sec. school,

Dindigul.

March-2008 69%

SSLC M.S.P.S.N.M Hr. Sec. school,

Dindigul.

March-2006 71.60%

Personal Data

Date of Birth - 12-May-1990.

Father’s Name - Nagaraj.S

Martial Status - Unmarried

Sex - Male

Current Residency - Coimbatore,TN

Permanent Address - No 40, 8th Cross, R.M Colony, Dindigul-624001

State - Tamil Nadu

Nationality - Indian.

Languages Known - English, Tamil, Hindi (Basic read and write only) Here by,

ARUN KUMAR . N

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