Technician Service

DONALD A. MCCOY

**** ***** ***** ************, ******* 32244

904-***-**** ******@*****.***

TELCOM & TECHNICAL OPERATIONS SPECIALIST

Heavy Equipment Machinery Preventative Maintenance Hard-working top performer with a proven track record of safety, troubleshooting telcom services, equipment and facilities including fiber and copper, regulatory compliance, quality control, and meeting deadlines. Logical troubleshooter with the ability to multi-task, resolve problems, and implement on-time practical solutions. Possess the physical dexterity and capacity to work for long periods of time, endure challenging weather conditions, and perform demanding tasks in fast-paced environments. Quick to grasp new concepts, take on additional responsibilities, and apply strategic problem-solving methods.

Reputation for integrity, reliability, and accountability with the attention to detail, initiative, and drive to produce results above and beyond what is expected. Core strengths include: EMPLOYMENT HISTORY

AT&T (Previously BellSouth) 2004 to Present

Wire Technician; Fernandina/Yulee, FL (2017 to Present)

− Perform a wide variety of technical and mechanical functions to include troubleshooting, inspecting, removing, installing, and repairing copper and fiber optic cabling networks for internet, video, and telephone services.

− Educate customers in the use and functionality of equipment and services.

− Maintain and stock company-owned vehicle with necessary equipment and consumables.

− Ensure strict compliance with policies and procedures, safety guidelines, industry codes, and governmental regulations.

− Continually recognized for excellence in job performance, volume and quality of work, safety compliance, and quality control.

Service Technician; Jacksonville, FL (2006 to 2017)

− Responsible for installing and maintaining plant and communications services.

− Consistently met and exceeded corporate performance goals and quality standards. Outside Plant Technician (Construction Division); Jacksonville, FL (2005 to 2006)

− Promoted to Bellsouth’s Construction division responsible for driving and operating 35’ bucket trucks, climbing poles, performing installations, and splicing copper and fiber. Buried Service Wire Technician; Jacksonville, FL (2004 to 2005) Hired to perform basic functions that included digging pits and trenches, burying wire with a ditch witch, identifying utilities, restoring disturbed areas, job set-up, and clean-up. EDUCATION & TRAINING

Florida Community College at Jacksonville; Jacksonville, FL 1989 to 1990 Business and Computer Technology Curriculum

Mechanical Expertise Training & Development Team Collaboration

Process Optimization Safety & Compliance Regulatory Compliance

Problem Solving Clear Communicator Quality Assurance

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