Manager Project

Camille Ann Manansala - Zabala

Address: The Avenue Residences Tandang Sora Baranngay Talipapa

Quezon City Philippines

Contact No.: +63-927*******

Email Address: *********@*****.***

PROFILE:

A multi- skilled IT professional, with proven 9 years of experience in systems analysis, development, and support with good all round management and technical expertise. Has in- depth knowledge of complex system builds, extensive industry and full life cycle experience in a mainframe environment, along with exceptional analytical, design and problem-solving capabilities. Collaborative and have the ability to build relationships in a diverse range of people of different cultural backgrounds.

Technical Skills: Natural on ADABAS and Job Control Language

JOB EXPERIENCE:

System Analyst – Team Lead, ACCENTURE INC. (May 2016 to Present)

Project/People Management:

Manages team members capacity and work plan which includes forecasting in order to understand availability and manage incoming requests and work load.

Creates weekly status report of the team, assess targets and milestones in order to ensure all SLAs are meet.

Prepare reports and presentation material for client status reporting.

Daily and Weekly coordination with client to report overall progress of work load and plan any incoming or changes of requests.

Manage a team of resources that will provide mentoring to other target resources to up skill technically and analytically.

Lead and handle initiatives to improve and calibrate tools/processes that help resources to perform efficiently and at the same time save efforts.

Manages all tasks and create strategy plans in order to ensure that all tasks are finished within budget and schedule with the best quality.

Coach and train form of knowledge sharing, shadow and reviews in order to improve both technical and communication skills of team members.

Systems Analysis & Development:

Analyze more than 3,000 ADABAS files and datasets in span of less than 6 months. Wherein the main goal is to determine their usages and current processes to present to their respective IT System Owners and specify if continued usage is still needed.

Documented the analysis and continued interaction with different System Owners in order to keep everyone in track and to meet the weekly deadline.

Responsible for optimizing modules and processing of batch jobs to minimal the CPU usage and costing.

Ensure all code changes does not have any technical or functional impact to existing business process to avoid defects on any phase.

Provide support in System test, Integration Test, User Acceptance Test (UAT) and Production phases.

Others:

Serve as Scrum Master and Technical Product Owner in AGILE transformation journey of the team

Calibrate in house estimation tool of the project by analyzing data for the past 1 year of the project in order to measure the correct efficiency and manage the capacity effectively per team.

Junior Consultant, INDRA PHILIPPINES, INC. (April 2010 to April 2014)

Provides system support (e.g. troubleshooting and solutions) to clients mainly the Materials Process Management.

Accomplishing tasks created through service requests (e.g. special extracts, data manipulation, minor program modification, system maintenance etc.)

Monitors MMS batch process and provide quick solutions and further investigates the cause the following working day in order to provide long term solution and avoid encountering the same error/s.

Involved in various documentation requirements in line with the maintenance of the Meralco Systems

SKILLS/CERTIFICATIONS:

ITIL V3 Certified

Has knowledge in the following applications:

oProgramming Language: HTML and PHP

oDatabase: MySQL, MS SQL

oMetrics: MyWizard and CDART, Microsoft Project 2013

oOthers: MS Office Applications, Photoshop and Windows Movie Maker

Has a total of more than 10 years’ experience in client/customer interaction and involvement.

Good oral and written communication skills both in English and Filipino.

TRAININGS:

Agile – Scrum Master Training (March 2019)

Agile – Product Owner Training (March 2019)

Agile Foundations (December 2018)

Estimating Course Project Management School (April 2018)

Accenture Project Management School (December 2017)

(PHILS) Causal Analysis and Resolution Training (August 2017)

ITIL V3 Foundation Training (July 2016)

Think on Your Feet (January 2016)

Software Analysis and Design (December 2012)

Advance Excel Functions (February 2011)

Working in Teams (June 2011)

Quality Service to the Client 1 (July 2011)

EDUCATIONAL BACKGROUND:

Tertiary: Polytechnic University of the Philippines, (Quezon City Campus)

Commonwealth Avenue, Quezon City, Philippines

Bachelor of Science in Information Technology

Year Graduated: 2010

PERSONAL INFORMATION:

Date of Birth: May 15, 1988 Place of Birth: Quezon City

Citizenship: Filipino Civil Status: Married

Religion: Roman Catholic

CHARACTER REFERENCES:

Ms. Ma. Diwata Cajigal Mr. Mhedson Figues Mr. Ricardo Estigoy

Associate Manager Associate Manager IT Manager

Accenture Inc. Accenture Inc. Bank of Philippine Islans

+63-917******* +63-929******* +63-917*******

I hereby certify that all above information are true and correct.

Contact this candidate