ED FROST

647-***-****

adahiv@r.postjobfree.com

linkedin.com/in/pefrost

Mississauga, ON

P R O F I L E S U M M A R Y

I possess 10+ years of systems management experience, specifically in enterprise desktop and device management. I have Strong background in managing medium to large environments with Microsoft SCCM. Extensive experience with scripting languages such as PowerShell. Additionally, I have ample experience in application packaging and delivery in large enterprise environments. I’ve supported several Windows migrations (XP - Win7 - Win10).

E X P E R I E N C E

CONSULTANT TD Bank // TORONTO // 2018 – Present

Joined TD Bank's Desktop Engineering Team in May 2018,, leveraging my experience in the area of endpoint management to assist with the Windows 10 migration effort.

● Adhere to Microsoft’s servicing timeline by assisting with the test & release of new feature updates into production.

● Maintain application compatibility for planned Windows updates by packaging new software versions with PS AppDeploy (PSADT).

● Mitigate risk of changes by working towards certifying all new deployments with the Testing & Validation team.

● Improve supportability of production scripts written in VBScript/Batch by refactoring code using PowerShell.

● Improving configuration baselines by merging both evaluation & remediation steps into a single PowerShell script, allowing an immediate resolution to non-compliance issues.

● Support the migration from Win7 to Win10 for all Retail branches across Canada.

● Improve manageability of XenDesktop by defining the SCCM client settings within the VDI environment and configuring software updates in SCCM.

● Mentored support staff by holding weekly knowledge sharing sessions - mostly going over PowerShell.

INFRASTRUCTURE CONSULTANT LOYALTYONE // TORONTO // 2015 – 2017

Relied on as subject matter expert in the area of endpoint management technologies; such as Microsoft SCCM, Microsoft InTune, Symantec Management Platform (Altiris), Symantec Endpoint Protection, AirWatch, Centrify, JAMF and Bomgar.

● Maintain near 99% OS & 3rd party patch levels by deploying and monitoring all updates through SCCM and Ivanti Patch.

● Implement policy-based deployments by creating SCCM collections, programs, task sequences and advertisements.

● Improve supportability of production scripts written in VBScript/Batch by refactoring code using PowerShell.

● Improved Windows 10 experience by re-packaging all supported applications ahead of migration from Windows 7.

● Provide a stable application environment by adhering to packaging standards & best practices and using Installshield and App-V.

● Mentor new and junior staff by updating all technical and operational documentation on SharePoint and hosting knowledge sharing sessions.

● Mitigate risk of large-scale deployments through change review, communication, phased deployments, monitoring and troubleshooting.

● Influence Endpoint Management technology roadmap through annual reviews of product direction to foresee issues & identify solutions.

SYSTEM ADMINISTRATOR LOYALTYONE // TORONTO // 2009 – 2015

Accountable for the health of all infrastructure relating to endpoint management - Symantec Management Platform(Altiris), AirWatch, Centrify (OSX Management), Symantec Endpoint Protection (endpoint security).

● Maintain up-time of endpoint management platforms by monitoring the health of Altiris, SEP, AirWatch and Centrify.

● Improve deployment of custom Windows configurations using VBScript, Batch and PowerShell.

● Improve stability by documenting company standards in the area of desktop security, application provisioning, remote management (etc.) for Windows, OSX and iOS endpoints.

● Improve Mac management by implementing Centrify and leveraging AD Group Policy to centrally control Mac system preferences.

● Expand mobile device offerings and management capabilities by migrating all mobile devices from BES to AirWatch.

● Maintain software catalogue by packaging and publishing new software and software updates.

● Support migration from Windows XP to Windows 7 for corporate and call-centre environments.

OTHER POSITIONS LOYALTYONE // TORONTO // 2003 – 2008

● Senior Technician // 2006 – 2008

● Technician // 2003 – 2006

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