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Data Analyst Customer Service

New York City, New York, United States
September 30, 2019

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Staten Island, NY 646-***-****


Accomplished in maintaining customer focus within time-sensitive, high-demand environments. Proficient at data analysis, technical and customer requirement assessment to identify and deliver innovative solutions to support team success. Known for ability to determine unique needs of varied client base and implement custom solutions. Competencies include:

Mentoring and Training Business Analysis Client Communications

Workflow Enablement Integrated Solutions Team Collaboration


EPIQ SYSTEMS, NY, NY 2016 - 2019

Hosting Analyst

Perform Production Exports. Loading, Imaging, OCR, and Database Creations\Management in Relativity and Documatrix which extracts data from thousands of clients.

Created productions sets and load files. Exported data using the Relativity Desktop Client, including production sets and searches. Created and managed fields and tags, batches, coding layouts, search terms, views and templates.

Performed manual dedupe and culling, to minimize duplication.

Used Relativity Environment by processing data and loading into the review platform, creating search indexes, performing analytics or email threading, and troubleshooting error reports

EPIQ SYSTEMS, NY, NY 2013 - 2016

Litigation Support Specialist

Client-facing specialist facilitating varied service requests from initial customer contact, requirements development, testing and timely delivery by coordinating across internal teams.

Point for customer request venue to allocate to litigation support team for completion

Coordinated and performed activities as appropriate to complete requests including processing, imaging, data load, OCR, field manipulation, MD5 generation

Performed database management including creating, loading, extracting, normalizing data

Mentored and developed new litigation support team members.


Data Analyst

Created and modified Access Database for captured images, writing query, modules and forms. Wrote Access Modules to convert database to and from litigation support software

Utilized MS Access, batch files, text editors, and similar tools to convert, analyze and manipulate data.

RVM, INC., NY, NY 2009 - 2011

Data Analyst

Program VB application to extract client’s data into Access database, converting native files, PST’s and NSF’ to tiff format using an industry leading proprietary software solution.

Extracted documents from Outlook PST, MSG, ZIP and Lotus Notes NSF files

Created and modified Access Database for captured images, writing query, modules and forms program VBA/VB 6 modules to perform batch file printing, bates numbering, image endorsing Write Access Modules to convert database to and from litigation support software.

Beata Chojnowska Page 2

New York Stock Exchange, NY, NY

Computer Consultant /Operator 2007 -2007

Operated and managed all company trading applications running on multiple OS platforms.

Explained connectivity application with the client which included an explanation of the FIX protocol, firewall rules and troubleshooting techniques.

Updated technical procedures and protocol to enhance the workflow.

Maximus, NY, NY 2006 - 2007

Enrollment Counselor

Provided customer service by operating customer contact center including call center and web-based transactions, with heavy telephone contact and maintaining of data entry.

Provided education and enrollment services to help members make informed decisions when choosing a health plan and a primary care provider.

Food Change, NY, NY 2006 - 2006

Intake Specialist

Volunteer Income Tax Assistance and Tax Counseling for the Elderly Programs

Assisted clients in applying for free Tax Assistance


Barry Security, New York, NY

Maintained Records in Computer Database and Office Files (Spring 2003)


Master’s Degree of Science, Computer Science, Hofstra University, NY

Bachelor of Science, Computer Information System, John Jay College, NY

Certificate of Enrollment Counselor, Maximus Training Course (2006)

Relativity Admin Training


C, C++, C#, VB.NET, ASP.NET, ASP, VBScript, JavaScript, VB 6.0, HTML, XML, Perl, PHP, SQL

Software: Microsoft Office (Excel, Word, PowerPoint, Outlook, Publisher, Access, MS Project, QuickBooks), Adobe (Photoshop), RedHat, Remedy. IPRO, eCapture, Nuix

Operating Systems: LINUX, DOS, WINDOWS 95/98/200/ME/XP/VISTA


Available upon request

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