Desktop Support Cash Handling

Rafael Llanos

**********@*****.*** **** Creston Ave Bronx, NY

https://www.linkedin.com/in/rafael-llanos13/ 347-***-**** Summary of Qualifications:

A passionate IT Consultant accompanied by over five years of diverse customer facing and cash handling experience. Over 500 hours of hands on technical experience managing and maintaining end user environment for students. Skilled in communication to translate technical terminology to non-technical audience. Skills:

Networking-

• Configuring LAN, WLAN and WAN

• Cat 5, Cat 5e and Cat 6 Ethernet cabling

• Configuring and Subnetting VLANs

Software-

• Windows XP/7/8/8.1/10, Mac OSX, and MS Office 2016

• Windows Defender Firewall, Windows Administrative tools

• Remote Desktop and VMware

Hardware-

• Desktops, laptops, mobile devices, Multifunction Devices, format and partition storage technology

• Establishing data backup and recovery

Work Experience:

Hospital for Special Surgery New York, NY

Patient Care Assistant Apr 2014 - Dec 2018

• Used EPIC Software to verify patient data

• Established rapport w/ patients and nurses

• Assisted with training of new hires

Lehman College Student Resource Center Bronx, NY

Desktop Support Aug 2012 - Dec 2012

• Troubleshot software issues for 30+ student’s daily Five Guys Burgers and Fries Queens, NY

Crew Member June 2010 - Sept 2014

• Interfaced with 500+ customers weekly to process orders

• Prepared food logs and assisted in creating food orders Borough of Manhattan Community College New York, NY Desktop Support Aug 2009 – June 2012

• Troubleshot software issues for 20+ student’s daily Education:

Per Scholas Institute of Technology Bronx, NY

CompTIA A+, CompTIA Network+ September 2019

Borough of Manhattan Community College New York, NY Associates of Applied Science, Multimedia Arts June, 2012

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