Desktop Support

Saravanan S,

Phone: +91-759*******; E-Mail: ***************@*****.***

Being fresher I would like get into the Customer support professional to establish my career on IT Infrastructure services

My short-term goal to equip myself in Technical & Communication skill on End user /Desktop Services and my long term service to achieve Cloud Support Architect.

Windows 8 & 10 Desktop Installation

Anti-virus & Patch Installation

Active Directory & User Access Management

Network Printer Installation

Hardware & Software Troubleshooting / Installation & Maintenance.

Networking Basics

MCITP Training & Certification Preparation

CCNA Training

Desktop Management skill course

ITIL Foundation Basics

Technical Skills learned

Troubleshooting PCs, laptops Printers, VPN issues, and supporting the Microsoft server operating systems WIN2000/2003/2008 R2, and Microsoft applications like MS Outlook, I.E, MS-Office

MS office and TCP/IP support. & Troubleshoot Internet connectivity issues

Hardware Repairs and system builds and assembling and replacing hardware components on Dell/HP desktop PCs and laptops in license agreement Procedures

Remote support using PC anywhere,remote Desktop tools like Team viewer

Installation of Antivirus on server or client side creating user profiles in outlook, Assigning user rights permissions, Mail box space Allocation

Imaging PC’s and laptops using Symantec Ghost Cast

Patching of cables, crimping and rack mounting the servers

Sharing & Connecting Folders, Mapping Drives, granting the right access to the right User groups.

Support to users on hardware/Software/Network problems

Academic Credentials

Bachelor of Science in Computer Science, Bharathiar University 2017

Higher Secondary School, Ooty (2015)

SSLC, Ooty (2013)

Personal Skill

Willing to learn more on technical articles.

Optimistic & Positive Attitude

Language Known – English, Tamil and Kannada

Personnel Details

Date of Birth : 16-07-1998

Address : C/O Gopinathan, 3B2 Thungabathra Str, Bharath Nagar 1st Main Road, Madipakkam

Chennai – 600 091.

Career Objective

Technology Skill

Professional Qualification

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