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Scrum Manager

McKinney, Texas, United States
September 30, 2019

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DALLAS, TX 214-***-****

Professional Scrum Master (PSM1) with over five years of experience facilitating agile practices, in the delivery of enterprise applications through multiple release cycles. Strong ability to lead teams, coach/mentor, develop user stories and establish lightweight software configuration management and release processes that enables organizations to build high-value products quickly and effectively.

Areas of Expertise


Agile/Scum Methodology

Project/Program Management

Release Management

Strategic Planning

Business and Risk Analysis

Requirements Gathering

Workflow Tools

Budgeting and Forecasting

Team Collaboration

Professional Skills

DYNACRAFT, PACCAR DIGITAL Dallas, TX 9/2018 – Present

Scrum Master

Project managed multi-million-dollar software and infrastructure projects. Utilized Agile framework and methodology and techniques to ensure online parts counter/product Access 24/7 order convenience

Organize and facilitates the Scrum Ceremonies, ensuring the Scrum Team follows the Scrum Framework (Daily Scrum, Sprint Planning, Sprint Review/Demo, Retrospective, and Release Planning).

Collaborates with the product owner in backlog management and continuous delivery of features.

Communicates project plans, statuses, issues and procedures on a regular basis to senior leadership.

Initiates and fosters effective working relationships by soliciting diverse input when making decisions.

Identifies and escalates impediments in a timely manner

Excellent communication skills in listening to, observing and presenting issues facing the scrum team to the management and seek quick intervention.

Works with the scrum team to facilitates high level planning to establish the project baseline and sprint schedule for functional and non-functional user stories.

BRINKS, INC Dallas, TX 08/2016 to 05/2018

Scrum Master

Facilitated Brink’s Device Management Service (DMS) that provided ATM/ self-service device status monitoring and management services to optimize performance and efficiency while providing fully automated support.

Assisted the Product owner and the Development Team in writing user stories using Story template and INVEST criteria.

Introduced, coached and mentored the organization in the implementation of Agile values and principles.

Trained the ad-hoc team on Agile methodology and led its adoption for the project.

Connected the team with the right resources and removing impediments in a timely manner

Maximized scrum team productivity by recommending and helping team to implement process improvement.

Coordinated with the Product Owner in identifying and prioritizing user stories to identify those that would make up the Product Backlog; creates and documents acceptance criteria and estimation.

Protected the development team from external interruptions which could affect their productivity and efficiency

Facilitated Scrum ceremonies (Daily stand-up meeting, sprint planning, Backlog refinement, spring Demo, and retrospective).

AMAZON Dallas, TX 03/2016 to 08/2016

Scrum Master

Facilitated an agile delivery implementation and maintenance of Kiva Systems, a developer of mobile-robotic solutions that automate eCommerce order fulfillment and warehouse operations.

Coordinated the completion of monthly maintenance releases and enhancement deliverables in adherence to requirements defined by business partners.

Managed the technical software release process and ensured all phases were planned and completed.

Fostered internal communication for smooth workflow between the Project Management Office, application development teams, and testing teams.

Identified and facilitated efficiency improvements in the release deployment process, saving time on future projects.

KINGSWAY DELIVERY CORP, Dallas, TX 2/ 2012 – 4/2016

Application Support/ Office Manager

Provided Application Support for several applications where clear objectives and performance expectations were established with Business Partners while ensuring reliable services and maintenance of accurate and timely deliveries.

Implemented Cost Based Optimization for a suite of applications supported by application team.

Represented a cross functional process implementations, leading up to four highly visible projects

Perfect track records of meeting and exceeding monthly team goals

Lead team meetings and huddles aimed at communicating organizational goals and fostering a team environment

Conducted interviews and worked with HR to hire top talent. Ordered all system accesses

Served as a mentor and leader for my peers

Education & Certifications

Professional Scrum Master (PSM)

CompTIA A+ Richland College

Associate Degree in Business Studies (Minor Accounting) Koforidua Polytechnic

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