Mohamed Ramsy Mohamed Sinan

Doha-Qatar

+974********

adah6x@r.postjobfree.com

Personal statement

A highly experienced and competent IT Technical Support with 7 years’ experience in a variety of office based environments. A level head and rational approach to problem solving leads to reliability and fast solutions to IT technical issues. Ability to explain procedures in a practical and user friendly way means that many IT problems can be solved via the telephone.

Core skills

Vast experience in IT problems and solutions

Highly independent and self-motivated.

Able to work under pressure without being over-stressed

Conversational Skills in Four languages (English, Sinhalese, Hindi and Tamil).

I have ability to learn quickly, having very good self-studying, and research and experimentation skills

Broad knowledge and experience of all IT operating systems Personal Profile

Full Name : Mohamed Ramzy Mohamed Sinan

Date of Birth : 1990-02-20

Nationality : Sri-Lankan

Sex : Male

Marital Status : Married

NIC No : 900511256 v

Passport No : N6876740

Last School Attend : Al-Azhar Central College – Thihariya

Languages : English, Tamil, Sinhala &Hindi

License status : Valid Qatar Driving License

Employment history

IT Technical Support – Al Bandary Group (Doha-Qatar)

(April 2013 – present)

Working in a busy and under pressure office environment, leading the technical support team of over 2000 employees

Responsibilities:-

Windows Active directory user and computer – New Creation and modification

Logging faults and managing response times

Communicating With Client And Supporting Over the Remotely.

Performing all infrastructure change management and acceptance

Taking weekly backup for data

Installing PABX devices and Configuring IP Phone (Yeastar,Grandstream)

Configure NAS Storage and Share with Users.

Installing windows Server 2012 and Configuring ADDC,DHCP Server, Hyper-V

Installing and fixing figure print machines

Configure and share network printers.

Installing, Monitoring CCTV cameras and Remote Configuration.

Installation, Termination, Support and Troubleshooting of level 1 network & structured cabling and patching

IT Support Assistant – Tools Lanka (PVT) LTD Srilanka.

(February 2011 – March 2013)

Responsibilities:-

Installing new systems for all employees

Providing training for all users

Repairing and upgrading hardware and ensuring all computers were fully operational

Creating and maintaining accurate database of all pending and resolved IT issues

Configuring and using outlook Mail -2003,2007,2010 Versions

Troubleshooting on Android Operating system

Troubleshooting All kind Of Smart Phones

Ms Windows XP and MS windows 2008 Server and MS2003 Server

Data Entry Operator in Tally Accounting Package

Computer Operator and hardware Technician – Almas Trading Srilanka.

(January 2010 – December 2010)

Responsibilities:-

Identify the PC errors and reporting the error to management.

Taking solution for the same between 30 to 60min.

Debug the defective PC.

Taking weekly backup for data.

Maintaining simple LAN Networks.

Working With MS Office Pages.

Installing and Designing Os Software’s

Professional Education

Successfully completed Cisco Certified Network Associate (CCNA) Training at Winsys networks (01.09.2011)

Successfully completed Microsoft Certified Technology Specialist (MCTS) Training at Winsys networks (05.06.2011)

Course Contents

o Windows 7, Configuring

o Install, Migrate/ Upgrade to Win7

o Configure & deploying System Image

o Managing devices

o Network Setting

o Windows Firewall& Remote management

o Bit Locker and Mobility option

Successfully Completed Microsoft Certified Systems Administrator ( MCSA) Training at Winsys networks (19.07.2010)

Course Contents

70-291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

70-284: Installing, Configuring, and Administering Microsoft Exchange 2003 Server

Successfully completed Microsoft certified professional (MCP) Training at Winsys networks (18.06.2010)

Course Contents

70-270 : Installing, Configuring, and Administering Microsoft Windows XP Professional

70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment

Diploma in Computer Hardware Engineering

Technological Exposure 7 Key IT Skills

Linux Operating Systems.

Network Essentials &Protocols.

MS SQL 2000 Database Management Systems.

Web content development.

HTML, CSS, JavaScript

Configuring and using Email –Outlook 2003,2007 and 2010 versions

• Hands on experience with Internet Browsers –Mozilla, Chrome, and Internet explore

• Installing and configuring virus guard – Kaspersky, Norton, MacAfee School Education

G.C.E Ordinary Level Qualified (2006)

G.C.E Advance Level Qualified (2009)

Extra-Curricular Activities

Sport Coordinator of Gola X Sport Club

School Cricket Team Member

School Football Team Member

I had been a Prefect of School Prefect Board.

Leader of School Athletics Association.

Member of School Band Group

References

Mr.Mohamed Sadiq,

Sr.System Administrator

Al Bandary Group

Doha-Qatar.

Mobile +974********

Declaration

I hereby certify that the above mentioned particular are true and correct to the best of my knowledge.

Your Sincerely

Mohamed Sinan.

Mr. Firoz

Network Engineer

Al Bandary Group

Doha-Qatar.

Mobile :- +974********

Mobile +947********

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