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Data Entry Customer Service

Chicago, Illinois, United States
September 27, 2019

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Linda A. Robinson

*** ***** ***** ********* 708-***-****

Calumet City, IL 60409 Email: LARobinsonjobs2@Gmail

Summary of Qualifications


multi-faceted administrative professional with a wealth of clerical and data entry/processing procedures expertise.

Proficient in computers/switchboard operations as well as keyboarding (50 wpm).

Computer skills include Microsoft Office Suite, SWAN and various software applications.

Possess exceptional telephone etiquette and communication skills.

Proven ability to exceed target goals; strong history of accountability.


Calumet City Public Library, Calumet City, Illinois

Technical Services Data Entry Clerk 3/2008-Present

Maintain library’s inventory records in System Wide Automated Network (SWAN) database. Fill out requisition forms for items not found in the database. Assistant to the Head of Technical Services; duties include: preparing correspondences, overload typing, handling phones, sending out vital documents and ordering supplies for the facility. Check in library periodicals; order periodicals from vendors; follow up and resolve issues with subscription orders. Operates lamination and lettering equipment. Keeping records for statistical purposes and submits results to the Department Head. Work with RAILS to report any problems with records. Performing other duties as assigned.

Calumet city Public Library, Calumet City, Illinois

Technical Services Clerk 9/2003-10/2006

Maintained library’s inventory records for Youth Services materials. Handled record changes for Youth Services materials. Assisted in deleting, mending materials. Operated lamination and lettering equipment. Handled Youth Services materials that needed sticker and label changes. Made copies of CD and DVD covers and booklets for Youth Services. Kept records for statistical purposes and submitted results to Department Head. Worked with RAILS to report any problems with records. Performed other duties as assigned.

Ameritech, Harvey, Illinois

Toll Operator 5/2000-6/2002

Answered incoming calls; provided customer assistance in placing long-distance and collect calls. Placed 911 calls for customer in distress; provided callers with local time.

Exceeded quota of calls per day (400) by approximately 100-200 calls each day.


south suburban college, South Holland, Illinois Currently

Pursuing AAS in Paralegal Studies

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