Project Manager

SCOTT MAURER, PMP

Raleigh, NC · 980-***-**** · https://www.linkedin.com/in/scott-maurer-a444729a/ · *******@*****.*** Project Manager

Extensive experience leading and managing operational aspects of ongoing projects with the goal of maximizing business impact. Expertise includes project management, process improvement, transformation and customer service. EXPERIENCE

NetApp, Raleigh, NC July 2015 - Present

Scoping Specialist/Program Manager (November 2017- Present) Provide pre-sales scoping of professional services. Support the Sales Field with the sale of professional services.

● Provide expert guidance on NetApp service products and sales process to customers and the sales field

● Provide training to 2 new team members on Storage Technology and Professional Services

● Progressively acquire detailed knowledge of NetApp Storage technology and professional service delivery

● Created 168 proposals totaling approximately $7M of list price in the last year (2018-19) the highest volume of anyone in the same position.

● Created process documentation detailing operation model. Leveraged this model to design the next generation workflow management system integrating automation

● Standardized the structure and delivery of the team's work product with a template ensuring uniform and disciplined communications

● Collaborated on and led portions of a process and tools overhaul that increased our team’s volume from $50M a year in list price proposals to over +$50M in list price proposals per quarter

● Served as the point person for any urgent or complex scope development including customer satisfaction situations with major clients like FIS and VW resulting in positive customer outcomes and continued hardware and service sales

Project Coordinator (July 2015-November 2017)

Coordinated delivery of professional services worth +$10M per year. Manage 700+ active projects at a time, working with the sales team, engineers and customers to ensure success.

● Provided PM services for over 400 small engagements per quarter

● Provided project budget analysis to ensure profitable project delivery

● Ensured all projects successfully tracked and delivered with little supervision

● Partnered with global team to deliver projects across the US quickly and accurately

● Provided training for 5 new Coordinators

● Recognized with monetary awards for negotiating a new process and tools implementation that increased the volume and margin of projects delivered in the public sector Western and Southern Life, Raleigh, NC October 2012-July 2015 District Supervisor

Supervised 3 offices with as many as 4 direct reports. Onboarded new Representatives. Provided front line customer service

● Operated a 100% paper trail accounting system

● Collected on accounts totaling +$5M in annual premium

● Trained new representatives on a weekly basis

● Prospected for, Hired and trained 3 new Clerical Associates Caldwell County District Attorney’s Office, Lenoir, NC January 2012-May 2012 Intern

The Maurer Family Foundation, Palm Beach, FL March 2002-Present Associate Director and member of the gift committee Assist worthy organizations with the grant writing and application process. Working with nonprofit organizations to develop programs

● Actively assist in allocation of assets, guarding the investment principal while providing income to grant EDUCATION AND CERTIFICATIONS

Bachelor of Science Criminal Justice, Appalachian State University, NC AWS Certified Cloud Practitioner, Amazon Web Services Project Management Professional, Project Management Institute VOLUNTEER ACTIVITIES

Art Space, Gala Committee, assist with planning and executing the activity (2014)

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