Data entry, Customer Service, Administration

*** ******* ***, **********, ** ***** mobile: 510-***-**** e-mail: ********.********@*****.***

Jeremiah G. De La Cruz

Objective

My objective is to become associated with a reputable company where I can utilize my acquired skills and education. I am very eager to work with a company where I can develop myself professionally.

Experience

Jan. 2018- Mar. 2019

Pro Unlimited (Genentech)

South San Francisco, CA

Case Manager (Contractor)

Provides reimbursement support to healthcare providers, patients, pharmacists and internal sales force

Assists and educates patients and their families, as well as other external or internal parties, on the requirements, process, and outcome of services requested

Establishes relationships with internal and external stakeholders

Updates and manages patient records

Strategizes, coordinates, and works in a team environment focused on the best way to service the healthcare providers and their patients

Sep. 2016- Dec. 2017

Pro Unlimited (Genentech)

South San Francisco, CA

Intake Coordinator (Contractor)

Received and processed service inquiries received from healthcare providers

Initiated, managed, and updated patient profiles in the company database

Created cases and allocated them to the appropriate departments to be reviewed

Obtained, renamed, and digitally filed received documents

Communicated with different departments to streamline case progress

Feb. 2016- Jun. 2016

Yelp! Inc.

San Francisco, CA

Account Executive

Managed leads: utilized online and offline sources to cultivate new leads and develop/maintain a business pipeline

Contacted and maintained relationships with business owners across all verticals

Drove the full sales cycle to attain new business: made introductory calls, assessed business goals through qualifying, and worked with business owners through Yelp’s platform.

Mar. 2013- Oct. 2015

Young Smiles Dental

Fremont, CA

Care Coordinator

Verified insurance and prepared treatment plans for patients prior to their visits

Received and made phone calls to schedule appointments, settle balances, and acquire insurance information

Received payments from patients and insurance companies, and allocated the funds to the appropriate accounts

Submitted claims and ran reports at the end of the day to track daily production

Greeted and checked in patients upon arrival

Wrote letters and emails to respond to patients, physicians, dentists, and orthodontists

Called in orders for necessary office supplies, equipment, and maintenance

Trained newly hired front desk employees

Conducted in office application process for potential employees

Jan. 2011- Apr. 2011

Genuine Acquisitions

San Jose, CA

Lead Account Manager

Did direct sales and marketing for the AT&T U-Verse campaign

Conducted 2nd round interviews

Helped in training new hires

Dealt with new customer acquisitions

Oct. 2009- Oct. 2010; Oct. 2015- Apr. 2016

Steps Styles and Spotlights Dance Studio

Union City, CA

Dance Instructor/ Choreographer

Instructed individuals choreography

Created and taught routines to students for competition

Sept. 2008-Jun. 2009; Sept. 2010- Jun. 2011

New Haven Unified School District: Hillview Crest Elementary School

Hayward, CA

Dance Instructor/ Choreographer

Instructed 3rd through 5th graders dance routines

Solely managed over 70 students in one class period

Prepared students for public performances

Sept. 2006-Jun. 2015

New Haven Unified School District: Cesar Chavez Middle School

Union City, CA

Dance Instructor/ Choreographer

Instructed 6th through 8th graders dance moves and terminology

Solely choreographed and instructed routines to the students

Prepared students for concerts and competitions

Skills

Proficient in Excel and Microsoft Word

Goal oriented and hard-working

Fluent in English and Tagalog

Can work well in a team

Capable of taking on a leadership role

Able to learn quickly

Organized and able to multi-task

Well-spoken and able to communicate efficiently

Education

Sept. 2006- Jun. 2010

California State University East Bay (Hayward)

Hayward, CA

B.S. Business Administration

Majored in Business Administration

Emphasis in Marketing Management

References

Available upon request.

Contact this candidate