214-***-**** • email@example.com • 1350 N Greenville Ave #6117, Richardson, TX 75081
History of leading a top 10 in the nation ranked team. With full understanding of troubleshooting and repairing. Well versed in help desk and customer support abilities. Remote Support Help Desk Hardware/Software Troubleshooting Windows/Mac/Linux OS Proficiency Technical Writing Sales and Training Development
Mac/Windows OS and
Advance Hardware Repair
Ethernet cable management/
Wireless Router Network Setup
Samsung Certified Repair
Help Desk Support
Cloud Services Office Software
(Outlook Email Setup PST
Backups imports exports)
Remote Support iOS/Android
Jan 2012 - Current
Advance Repair Agent / Geek Squad
Flower Mound, TX
Mac/PC Troubleshooting Software and Hardware repair. Malware
cleaning and security. Samsung Mobile Phone Repairs
Led the nation in team rank with a .35 day turn time in repairs.
While maintaining 90%+ customer satisfaction survey.
10-12 computer repair completions per day.
Jan 2011 - Jan 2012
Kuehne + Nagel Warehouse Associate
Responsible for receiving, storing, picking, packing, verification,
shipping/manifesting and other various duties as assigned to ensure
the full and efficient operation of the Distribution Center.
Tyler Junior College
Placed #2 Texas Student Technology Association in Web Design Designed and published Lewisville High School's Webpage Year 2010 Volunteered, Humane Society of North Texas
Currently studying VLAN, OSI Model, Subnetting, DNS, Traceroute