HUNG PHAM

214-***-**** • adag7g@r.postjobfree.com • 1350 N Greenville Ave #6117, Richardson, TX 75081

PROFESSIONAL SUMMARY

History of leading a top 10 in the nation ranked team. With full understanding of troubleshooting and repairing. Well versed in help desk and customer support abilities. Remote Support Help Desk Hardware/Software Troubleshooting Windows/Mac/Linux OS Proficiency Technical Writing Sales and Training Development

SKILLS

Mac/Windows OS and

Microsoft Windows

Advance Hardware Repair

Ethernet cable management/

Advance Troubleshooting

Wireless Router Network Setup

Samsung Certified Repair

A+ Certified

Technician

Microsoft Outlook

Help Desk Support

Data Management

Microsoft Office

Vietnamese Fluent

Troubleshooting

Cloud Services Office Software

(Outlook Email Setup PST

Backups imports exports)

Remote Support iOS/Android

OS proficient

WORK HISTORY

Jan 2012 - Current

Advance Repair Agent / Geek Squad

Flower Mound, TX

Mac/PC Troubleshooting Software and Hardware repair. Malware

cleaning and security. Samsung Mobile Phone Repairs

Led the nation in team rank with a .35 day turn time in repairs.

While maintaining 90%+ customer satisfaction survey.

10-12 computer repair completions per day.

Jan 2011 - Jan 2012

Kuehne + Nagel Warehouse Associate

Responsible for receiving, storing, picking, packing, verification,

shipping/manifesting and other various duties as assigned to ensure

the full and efficient operation of the Distribution Center.

EDUCATION

Tyler, TX

Computer Science

Tyler Junior College

ADDITIONAL INFORMATION

Placed #2 Texas Student Technology Association in Web Design Designed and published Lewisville High School's Webpage Year 2010 Volunteered, Humane Society of North Texas

Currently studying VLAN, OSI Model, Subnetting, DNS, Traceroute

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