Engineer Network

[*********@*****.***/ Blk**, Lot *, Daffodil St. Camella Homes Classic, Don Bosco, Paranaque City /097********] PAUL CHRISTIAN M. REA ECE NPCA

EMPLOYMENT BACKGROUND AND PROFESSIONAL EXPERIENCE

Company/Position/ Description/Year : Wells Fargo / NICE Systems Administrator/ Configure, Troubleshoot, Manage Daily Health Check, Monitor. NICE System/May 2019 – Present

Company/Position/ Description/Year : Global Payments / NICE Administrator/ (Design, Plan and Implementation), Configure, Troubleshoot, Manage, Monitor. NICE System/November 2018 – April 2019

Company/Position/ Description/Year : Convergys / NICE System Administrator/ Project (Design, Plan and

Implementation), Configure system and Manage NICE

System, Firewall rules for recording, playback, application and user access, Troubleshoot recording issues. Prepare servers (Build-out), Manage and Troubleshoot

Servers.Configure/Troubleshoot NICE server

communication with the Telephony Switch/AES.

Configure/troubleshoot NICE server communication with the MedPros. Setup firewall rules (ports use) for remote recording. Setup firewall rules (ports use) for remote user connection with NICE. Plan NICE server allocation

-Recording channels (screen and voice)/Ramps Channel Allocation

-Setup Archiving/Manage Recorded calls

-Manage VDNs, ACDs/Skill Extension, Phone Extension and Virtual Extension allocation and setup within the system - Considering geographical and topological allocation of the voice logger, screen logger (MML) and storage center - Considering playback source and destination

-Plan cutover/Ramps and Manage Implementation

Verint System - Monitoring, Health Check, Installation, Testing and Validation and Troubleshooting

/March 2010 – February 2018

Company/ Position/ Description/ Year : Jebsen and Jessen Communications (P)/NICE System Administrator (Systems Engineer)/NICE

Systems Configuration and User configuration/

Avaya System Administration (ASA) configure deploy Phone extensions and ACDs and VDNs/June 2008 – February

2010

Company/ Position/ Description/ Year : Unlimited Solutions Corporation (Manila)/ Technical Support Engineer/ RFid Reader Installation, RFID

Antenna Installation, testing and design; Contact less Smart Card testing and assembly;Computer

applications and ID encoding and printing; Biometrics. Project implementations / May 15, 2007 – June 7, 2008 Paul Christian M. Rea

Block 15, Lot 2, Daffodil St. Camella Homes Classic, Don Bosco, Paranaque City Email Address: *********@*****.***

Mobile phone No. +639*********

SPECIFIC SKILLS

NICE Systems

Description : NICE System Configuration (System and User). NICE System Recordings (Mode and Methods). NICE System

Architecture. NICE System Recording Configuration and Troubleshooting.

NICE System Server: Build, Manage and Troubleshoot NICE System Projects: Design and Implementation

Avaya ASA System

Description : Monitoring Phone Station ACDs/Skill Extensions VDNs and Validation and Troubleshooting AES

TSAPI, CMAPI Connection

Networking and Telephony (Cisco)

Description : Networking LAN and WAN. Routing and Switching Technology. Switch and Router Configurations (Routing Protocols). VLANs configuration and management, IP Services (DHCP, NAT and ACL). WAN (Frame Relay,

WAN Encapsulation). Network Troubleshooting (LAN and WAN), VoIP configuration and Video Conference

Training /Seminars

Title/Place/ Date Held : Cisco Certified Network Associate / Nexus Educational Services / September 3 to

September 7 2018

Title/Place/ Date Held : ITIL v3 / Experts Makati City/ October 15 - November 12, 2017

Title/Place/ Date Held : NICE Perform Certified Administrator (NPCA) / Denver Colorado, USA / February 2013

Title/Place/ Date Held : CISCO 4/ Mapua Information Technology Center, Makati, Manila / July 2009 to 19 September 2009

Title/Place/ Date Held : CISCO 3/ Mapua Information Technology Center, Makati, Manila / 25 April 2009 to June 2009

Title/Place/ Date Held : CISCO 2/ Mapua Information Technology Center, Makati, Manila / 17 January 2009 to 21 March 2009

Title/Place/ Date Held : CISCO 1/ Mapua Information Technology Center, Makati, Manila / 17 January 2008 to March 2008

Title/Place/ Date Held : Wireless Fidelity Technology/ Adamson University Manila/ 19 November 2005

Title/Place/ Date Held : PC Networking/ Informatics College, Recto Manila/ 30 November 2005

[*********@*****.***/ Blk15, Lot 2, Daffodil St. Camella Homes Classic, Don Bosco, Paranaque City /097********]

[*********@*****.***/ Blk15, Lot 2, Daffodil St. Camella Homes Classic, Don Bosco, Paranaque City /097********] Paul Christian M. Rea

Block 15, Lot 2, Daffodil St. Camella Homes Classic, Don Bosco, Paranaque City Email Address: *********@*****.***

Mobile phone No. +639*********

PERSONAL INFORMATION

Name : Paul Christian M. Rea

City Address : Block 15, Lot 2, Daffodil St. Camella Homes Classic, Don Bosco, Paranaque City

Provincial/Permanent Address : Lot 11, Block 8, Bangkok St. University Village, Lucena City

Email Address 1 : *********@*****.***

Email Address 2 : *********@*****.***

Telephone Number : 8314264

Mobile phone Number 1 : +63-977-*******

Age/Gender/Civil Status : 33/Male/Single

Height/Weight/Blood Type : 5ft, 10ins/146lbs/ O

Nationality/ Religion : Filipino/Catholic

Date of Birth/Place of Birth : 17 January 1984/Sta. Cruz, Marinduque Language Spoken : Tagalog, English

NICE Perform Certified Administrator (NPCA)

Registration Date/ : February 2013

Issued at : Denver Colorado, USA

Electronics and Communications Engineer

(ECE) License Number : 0037741

Registration Date/Expiration Date : 15 November 2006/ 17 January 2016 Issued at : Manila

SSS Number : 34-0517260-8

TIN Number : 305-787-729

Passport Number :P4163630A

Registration Date/Expiration Date :25 August 2017/24 February 2022 Issued at :DFA NCR EAST

[*********@*****.***/ Blk15, Lot 2, Daffodil St. Camella Homes Classic, Don Bosco, Paranaque City /097********] Paul Christian M. Rea

Block 15, Lot 2, Daffodil St. Camella Homes Classic, Don Bosco, Paranaque City Email Address: *********@*****.*** Mobile phone No.

+639*********

EDUCATIONAL BACKGROUND

Name of Institution : Mapua Information Technology Center Address : 333 Sen. Gil Puyat Avenue, Makati City

Course taken : Cisco 1, 2, 3 and 4

Date : January 2008, September 2009

Name of Institution : Adamson University (AdU)

Address : 900 San Marcelino St., Ermita Manila

Philippines

1000

Degree : College

Major : B.S.ECE

Date attended : June 2001 to March 2006

Year Graduated : 2006

Name of Institution : Marcopper High School

Address : Tapian, Sta. Cruz, Marinduque

Degree : Secondary Education

Date attended : June 1997 to March 2001

Year Graduated : 2001

[*********@*****.***/ Blk15, Lot 2, Daffodil St. Camella Homes Classic, Don Bosco, Paranaque City /097********] Paul Christian M. Rea

Block 15, Lot 2, Daffodil St. Camella Homes Classic, Don Bosco, Paranaque City Email Address: *********@*****.***

Mobile phone No. +639*********

Career Objective

To design, maintain and enhance IP Base systems (Wired and Wireless). To study, learn and master data communications. To become a Telephony and Network Engineer / IT expert I hereby certify that above information’s are true and correct to the best of my knowledge and belief.

‘

Paul Christian M.Rea

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