SHIVALI RAI

**, ********* ******** *********** ** - M1K4R9 · +1-647-***-****

Email · adaflo@r.postjobfree.com

OBJECTIVE

To be the part of an enthusiastic work environment, where I can use my inter-communication & Managerial skills to accomplish organizational goals.

EXPERIENCE

2018 (6 MONTHS)

TRAINEE FLOOR MANAGER, MCDONALDS, INDIA

To manage daily operations through managing people, product and equipment.

To deliver outstanding Quality, Service, Cleanliness and Value.

2019 (4 MONTHS)

SALES EXECUTIVE, CONCENTRIX, INDIA

Worked as an agent in Customer Service Chat Process(French).

Able to handle customers at ease.

Ability to pitch for sales.

EDUCATION

2015-2018

BACHELORS OF COMMERCE, DELHI UNIVERSITY

2019- PRESENT

GRADUATE CERTIFICATE IN INFORMATION SYSTEM BUSINESS ANALYSIS AND INTERNATIONAL BUSINESS MANAGEMENT, NORTHERN COLLEGE AT PURES- TORONTO

OTHER CERTIFICATIONS : I. DIPLOMA IN ELEMENTARY EDUCATION

II. ADVANCE DIPLOMA IN FRENCH FROM DELHI UNIVERSITY

III. LEVEL A1 & A2 FROM ALLIANCE FRANCAISE DE DELHI

IV. CERTIFICATION IN MS OFFICE - F-TECH

·Communication skills

·Fluent in Hindi, English, Punjabi, and Advanced in French

·Time management skills

·Ability to understand customer needs

·Solve customers concerns effectively which gives better customer experience.

SKILLS

ACTIVITIES

Participated in various functions, Olympiads at school level.

Organized fresher’s and farewell parties in college.

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