Lean Six Service

Ekta Patel

Contact: +91-706*******

E-Mail: ****.*********@*****.***

JOB OBJECTIVE

To be a part of organization which can harness my skills, domain expertise and provide opportunities to demonstrate my skills and knowledge towards achieving new horizons of organization as well as Individual development with continuous learning.

PROFILE SUMMARY

4.6 Year of Telecom domain experience blended with RA Vodafone telecom operations.

Linux and Cygwin expertise to handle the big data.

Advance Excel and MS Access VBA Programming, SQL knowledge to fetch out the actual exception.

Expertise in effective Audit closure (SOX, PWC, KPMG) of process in Vodafone RA Operations.

Implementation of process controls for prepaid and VAS RA operations as per SOP’s.

Standardization, automation and implementation of activities for effective operations.

Ensures correct charging to customers with post launch checks and system configuration validations.

Ensures accuracy for segmented offers being given to customer with pre validations.

Identifying revenue leakages or potential leakage areas to respective stakeholders and ensures closure.

KPI monitoring and compliances.

Collaborate effectively and continuously with other departments to address revenue cycle risks and to develop revenue enhancement opportunities.

Develop team to drive high levels of performance to achieve goals.

ORGANISATIONAL EXPERIENCE

Service Reconciliations : HLR Vs Billing

3G and 4G Data reconciliation across all VAS platforms which are involved in Data domain.

Month end reporting for all 3G/4G related activities and revenue prevention MIS dashboard.

Usage Reconciliation: - Daily monitoring and analysis for all usage streams for Throttling – eligibility vs actual usage and rating group (CGF volume trend).

VAS Vendor Billing and Revenue Analysis: - VAS Vendor Billing Verification, Analysis on VAS Revenue, and Audits for Customer level charging.

Prepaid Revenue Risk Management: -

Validation of RECC data pack rental via recharge, USSD and SMS etc.

UPSS Rejects/ Failures (Like Recharges/MTR etc.) Analysis.

Verification of Talk time added to subscribers accounts.

Monitoring bill desk validation.

Monitoring of Daily Credit & Debit to customers of VAS Services.

Monitoring Service Rental V/s charged to customer.

Quality Management System (QMS) and Process Improvement

Quality Processes – Designing, Training, Implementation & Monitoring.

Implementing quality systems to bridge the gap between control requirements, technical issues & business risks.

Audit and compliance: -

Audit closure (SOX, PWC, KPMG) of process in Vodafone RA Operations

Business Reporting, MIS for all activities for PAN India(23 Circles)

Telecom Billing and CRM Systems

Billing Systems: BSCS, AMDOCS.

Oracle application CRM.

TRAINING

Certified with White Belt lean six sigma.

Machine Learning Advanced Certification Training - Certified with Simplify learn

EDUCATION

GUJRAT TECHNICAL UNIVERSITY

Master of Computer Science with a 7.65 CGPA, May 2014

SARDAR PATEL UNIVERSITY

Bachelors in Computer Science with 61.25 %, May 2011

PERSONAL DETAILS

Date of Birth: 19th Mar, 1991

Address: L-301, Vandematram Homes, Nr Sahjanand Complex & New IOC Petrol pump, New Ranip, Ahmedabad-382470

Languages Known: English, Hindi, & Gujarati

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