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Toronto, Ontario, Canada
September 23, 2019

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Pujaa Bhatia

Contact: 807-***-****


A mission-oriented and accomplished professional extensive experience in Training, Administration, Human Resources, Teaching, Counselling, Business Analysis, Business Development, Project Management, Client Relationship Management, Testing, Business Process Re-Engineering across diverse industry spectrum such as Education, IT, Consumer Finance and Banking.


-Master of Education 2017-2018 LAKEHEAD UNIVERSITY, CANADA

-Master of Business Administration 2002 EMPI BUSINESS SCHOOL, INDIA

-Bachelors of Hotel Management 2000 IHM, Meerut, India


Computer Skills - Excellent in Word/PowerPoint/Excel

Teaching – Lectures, Student mentoring, Conference participation, Curriculum development, Learning,

strategies, Effective use of multi-media teaching tools

Business Analysis - Gap Analysis, Functional Requirements, User Acceptance Testing, Business Process



July 19- Present Job title – Medical Administration Secretary Employer – Dr Ashish Porwal Medicine Professional Corporation

Location – Cambridge, Canada

-Represents physicians by screening incoming telephone calls; record and transmitting messages.

-Scheduling, receiving, and announcing scheduled patients and visitors.

-Generating medical records for the new patients and updating them for the old ones.

-Keep efficient track of patient records and ensure patient confidentiality is strictly maintained.

-Arranging referrals to other health care providers.

-Ensure adherence to all laws and regulations regarding employment, affirmative action, safety, drugs, and medicate waste disposal.

-Scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.

-Provides historical reference by developing and utilizing Yes EMR retrieval systems and maintaining patient records.

Jan 19- Feb 19 Job title – IELTS Trainer Employer – Self Employed (Freelancing)

Location – Brampton, Canada

-Gave training to students who prepare for IELTS (International English Language Testing System) exam which included Reading, Writing, Listening and Speaking.

Nov 18- Jan 19 Job title – Sales Executive Employer - Baby's Palace

Location – Brampton, Canada

-Provide a satisfactory shopping experience to every customer.

-Responsible for promoting sales for upcoming productions on Boxing Day.


Sept 14- July 17 Job title - Visiting Faculty Employer - IMT-CDL (Institute of Management Technology, Center for Distance Learning)

Location – Faridabad, India

-Contributed teaching Human Resources & Management Subjects to MBA Students.

-Inspired students to translate their academic interests into the real world by taking positive actions.

July 13- Sept 14 Job title - Assistant Professor Employer - Manav Rachna International University

Location – Faridabad, India

-Taught (Specialized HR Subjects)-Human Resource Management, Strategic HRD & Group Dynamics & Change, Business Communication and MPPO-Management Principles, Processes and Organizations

-Actively supported students for the Industry Projects in accordance with the Corporate Focus

-Managed students Assessment and Evaluation in accordance with their soft and technical skills.

Oct 12- Nov 12 Job title - Visiting Faculty Employer - DAV Institute of Management

Location – Faridabad, India

-Part of In-house Training team and conducted regular Training Sessions for all courses students (Namely: MBA, MCA, BBA, BCA, BBE etc.)

Sept 11- Sept 12 Job title – Associate Professor Employer - DAV Institute of Management

Location – Faridabad, India

-Organized recruitment and admission events for prospective students.

-Reviewed admissions folders for students admitted to the Masters and Undergraduate degree program.

-Taught classroom and online courses in Organizational Behavior and Training & Development.

Feb 11 – Aug 11 Job title – Senior Business Analyst Employer - Samin TekMindz India Pvt. Ltd

Location – Noida, India

-Developed metrics for HR (Human Resource Domain) to determine inefficiencies and areas for improvement.

-Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.

Dec 07- Mar 10 Job title - System Analyst Employer - Steria (India) Limited

Location – Noida, India (worked for following client: Lloyds Bank, UK)

-Developed organizational change management strategies for Oracle Financial Application-HRIS (Human Resource Information System).

-Conducted activity-based analysis of business processes and made recommendations based on the findings of SAP Implementation (HR Functional Module).

Aug 05 – Dec 07 Job title - Business Analyst Employer - Birla soft Limited

Location – Noida, India (worked in USA for following clients: MetLife, Seattle Financial Group, GE Power Systems)

-Identified process boundaries and determined opportunities to automate processes and functions for the FSG (Financial Sector Group).

-Conducted gap analysis data using process flow charts for the FSG (Financial Sector Group).

May 05 – Aug 05 Job title – Relationship Manager Employer - CitiFinancial Consumer Finance India Limited

Location – New Delhi, India

-Heading the Business Development Team, focused on developing both strategic and business plans.

-Was responsible for researching new business opportunities for products/services offered by the company & identification of potential areas of growth.

Feb 05 – Mar 05 Job title - Assistant Manager Employer - India Bulls Credit Services Limited

Location – New Delhi, India

-Served as an Assistant Manager at India Bulls Credit Services Ltd handling 20 Personal Loan Branches across Delhi.

Mar 04 – Jan 05 Job title - Relationship Manager Employer - CitiFinancial Consumer Finance India Limited

Location – Faridabad, India

-Set up an excellent foundation for future clients by delivering quality customers & by achieving challenging Targets.

-Streamlined processes (Loan Disbursement Process, Branch Audit Process).

Aug 02 – Feb 04 Job title - Customer Service Executive Employer - GE Countrywide Consumer Financial Services Ltd

Location – New Delhi, India

-Served as Customer Service Executive and handled multiple locations.

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