Project Manager / Software Developer / IT Support

John Gaas

*** ***** ***** ** **********, TX ***** 512-***-**** ********@*****.***

Summary

Energetic and Innovative thinker. History of successful leadership amongst mixed discipline teams, including facilitating cross-functional collaboration and product development communications. Positive personality and problem solver at heart.

Computer Skills

Hardware

oProficient in Desktop and Laptop Hardware, including setup, dismantling, repairing, and troubleshooting.

oExperience with Data Center products such as Servers, Storage, Enclosures, Blades, Switches, and UPS.

Languages

oLimited C#, asp.net

Software

oOffice, Visual Studio, Advisor Studio, Incite, Dellstar, Domino

oWindows95/98/Vista/7/8/10, Windows Server 08, Ubuntu, Linux, Android OS

Experience

03/2017 – 01/2018

Owner Startup Solutions Georgetown, TX

Established business operating guidelines along with initial outbound marketing documentation.

Utilized multiple social media platforms to obtain additional subscriber base.

Set initial timeframes and provided documentation for scope of work.

Maintained strict budgetary requirements along with inventory control.

Setup and managed multiple timeline appointments.

Worked with external partners to reach a complete solution.

Initially operated as a home IT repair/upgrade service, with further expansion to include IoT and Cloud services.

11/2011 – 06/2016

Software Developer/Project Manager Dell Round Rock, TX

Communicated timelines and expectations to stakeholder teams along with core team, and incorporated feedback to maintain a timely schedule. Resulted in key requirements being delivered on time.

Collaborated with multiple groups to define future enhancements for the current project. Drove requirements thru multiple departments for implementation.

Assisted in the documentation and formation of multiple Business and Marketing requirements.

Interlocked with cross platform product representatives to prioritize product interest, and establish requirements for product inclusion.

Worked with multiple teams to provide key messaging and training documentation.

Provided budgetary guidelines and requirements to key stakeholders. Assisted in budget preparation and negotiations.

Interfaced with Engineering teams to collect product data requirements. Provided key communication with International teams to assure the product was ready on launch day.

Collaborated with Engineering Teams to translate appropriate data into acceptable code parameters.

Participated in the formulation of multiple backend Algorithms and Templates.

Worked with external IT teams for multiple items, including break fix, stability issues, and future enhancements.

Spearheaded multiple new system inclusions from initial planning thru release to sales.

03/2009 – 11/2011

Competitive Marketing Dell Round Rock, TX

Primary responsibilities included producing and distributing competitive marketing documents, producing training materials, ownership of the Dell Memory Tool, and development and maintenance of the Dell SPACE Tool, and the Dell Energy Smart Solution Advisor.

Researched market competitors to provide analysis of products and competitive advantage to all sales branches.

Researched emerging technologies to develop training documents for Train the Trainer and disseminate to the correct Technical Sales groups.

Developed and implemented a process to release weekly competitive update newsletters.

Interlocked with multiple stakeholders to define key SPACE deliverables, and develop and deliver timely marketing and business requirements.

Worked extensively with multiple vendors to deliver a clear and understanding of deliverables, expectations, and timelines.

Provided precise documentation to maintain budgetary guidelines.

Participated across multiple teams to provide key messaging and training documentation. Results included a growth of the user base and returning users.

Received Multiple rewards, including "Dell on the Spot Award" for integrating over 150 last minute changes and updates while remaining on original timeline.

Worked with multiple cross Marketing and IT teams to define, and then develop the Dell ESSA Tool.

Developed functional guidelines for product placement into the ESSA tool. Successfully launched within timeline.

Developed and launched successful video tutorials for training on usage of the ESSA tool.

Incorporated multiple Enterprise Product groups to further expand ESSA product offerings. Resulted in the first offerings of multiple Enterprise products.

05/2006 – 08/2008

Technical Support Dell Round Rock, TX

Met and exceeded all call and metric quotas for performance. Regularly rated number one rep, with 100% efficiency.

Participated in pilot programs to beta test new equipment under development for customers.

Participated in pilot programs to beta test new tools and software for employee use.

Exceeded all quotas multiple times and received over 6 awards for recognition.

Received MVP award for Q1FY 08 and 09.

Responsible for training new hires in proper procedures and equipment.

Joined with L3 techs for advanced customer issues.

Provided support to team members as a Resolution Expert.

Education

Georgetown High School

DeVry University

oStudied towards a Network and Communications degree.

Hobbies

Hiking

Gardening

Home Improvement

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