Telecom / NOC Engineer
Resume:
Abdul Basit Mirza
Mobile #: +966*********
Iqama: Transferable
Location: Riyadh - KSA
E-mail: ***************@*****.*** ***************@*****.***
Professional Summary:
An adaptive and enthusiastic team player with 10+ years of extensive multinational hands-on experience in Telecom Access Network. Proactive, forward thinking individual with high energy, motivating personality. Sound skills in Project Management, QC, O&M & Team handling.
Professional Experience
Telecom NOC Engineer
Awasr OMAN (Mar-2016 – Jun-2019)
Analyzes NOC monitoring tools/services for performance and abnormal trends to ensure 24x7 operation.
Remote configuration and troubleshoot of R&S, VoIP, GPON Access Network, DWDM, FTTH OLT, ONT, Routers / Services and Technical support for field Engineers.
Monitors, identifies, troubleshoots and responds to faults of Core & Access Network, DWDM & FTTH networks, R&S and VoIP in an ISP Telecom company.
Responds to alerts/alarms according to SOP (Standard Operating Procedures).
CRM Updates, Coordination and supervision of Field Teams for the Troubleshooting, Network surveillance, open trouble tickets (TT) within response time, send SMS.
Analyzes network topologies, traffic and capacity requirements on daily basis.
Handel NTT (Network Trouble Ticket), PM (preventive maintenance), CR (Change Request) and CM (corrective maintenance).
Respond to customer TTs received from different NOCs within SLA.
Hand on Experience on application, installation, support, LAN/WAN, Data cabling, assembly, structured cabling, Labeling & implementation.
Ensures Customer Care is fully updated for service affecting outages.
Ensures planned outages are carried out/rolled back in maintenance window.
Coordinate with other departments, contractors and Vendor to ensure network operations.
Continuous Alarm Monitoring of all sites on OSS/M2000/U2000/U2020.
OWS (Operation Web Services).
Weekly and monthly Productivity & Outage reports preparation & Present to management.
Sharing the WO’s report (Closed/Completed/Pending Tasks) on daily/weekly/monthly basis.
Giving approval & rejection of WO’s by checking the EHS (Environmental Health Safety).
Performed the service provisioning, Testing and troubleshooting the customer services.
Follow-up cases with other vendors and operator within SLA.
Experience on Huawei iManager U2000 NMS, DWDM, Alarms monitoring, Service provisioning, TT, NTT, CR (Change Request), PR (Preventive Maintenance), LAN, WAN.
BSFM Team Controller
Etisalat UAE (Dec-2014 - Jan-2016)
* Certificate for Extraordinary Achievement 2015 (Etisalat)
* Certificate of Monthly Excellence Award Oct-2015 (Etisalat)
Handel BSFM Team of more than 50 Staff & Install, Troubleshoot and Migrate users from old copper to FTTH network.
Sound knowledge of GPON Data services, ISDN, Business in a Box (BIB), VoIP, SIP, IPTV, SIP trunk, Migration, ISP, TCP/IP.
Provide Back Office Support to field staff for successful completion of assigned task.
Hand on experience on tools like PMS, CBCM, CRM, TR 069 & iManager Huawei U2000 NMS tools.
Arrange meetings with team staff to discuss routine issues, KPI and targets.
Responsible for executing prestige and VIP cases on priority and report to Etisalat management.
Planned, Coordinate and schedule the project activities.
Responsible for smooth execution of FTTH projects and coordination with different departments NOC, Operation, projects, Planning, OSP, ISP.
Coordinate between Etisalat management and subcontractors to clear pending cases to achieve given targets.
Arranging trainings for field Engineers and weekly meetings with field controllers to discuss routine issues, daily targets and KPI.
Hand on experience on Etisalat Access Network.
Train new team members & worked as a team player.
Provisioned & Troubleshooting Huawei OLT, ONT, ADSL, VDSL, One Access ISDN BRI, Business in a Box (BIB), VoIP, SIP trunk, Linksys IAD, Mediatrix, Linksys SIP IP Phone, PABX, Fax, IPTV.
Transmission Engineer
Mobily KSA (Nov-2013 – Nov-2014)
* Certificate of Appreciation 2013 (Mobily)
Worked as a transmission Engineer & installing and maintaining OSN transmission equipment’s in mobily network.
Provisioned and maintenance of HUAWEI OSN 1500/2500/3500/9500.
Maintenance of CISCO DWDM ONS 15454/15600/15200.
Maintenance of SNFN & Huawei Metro OSN: 1500/3500/7500 & 9500.
Good experience on GPON, SDH & SNFN network.
Handel E1, STM1, STM4, STM16 signals and installing new cards.
Maintenance of HUAWEI GPON MA 5500/5600/5800 OLT for FTTX.
Planned, Coordinate and schedule the project activities.
Follow up with sub-contractors.
Train new team members & worked as a team player.
Registered Engineer in SCE (Saudi Council of Engineer).
FTTH Field Engineer
Etisalat UAE (Apr-2009 – Oct-2013)
* Certificate of Appreciation 2011 (Etisalat)
Migrate Internet users from old copper to new FTTH network.
Provisioned new service requests for residential and business customers with quality standards and completion of high priority task assigned from management.
Worked as a team controller & responsible for scheduling work order & TT to field staff.
Hand on experience on CBCM, PMS, NMS HUAWEI iManager U2000 tools.
Provisioned services in Huawei NMS, CBCM & PMS tools and Provide first level support.
Install & Troubleshoot Huawei & Zhone ONT’s, Linksys SIP IP Phone, PABX, Fax, IPTV, One Access ISDN BRI for Voice & video Conference system.
Hand on experience on HUAWEI / ZHONE ONT, Linksys IAD, Linksys IP Phone, One Access BIB, One Access ISDN BRI, ADSL, VDSL equipment’s and services.
Qualification:
Bachelor of Technology (B-Tech)
Preston University Pakistan
Diploma of Associate Engineering (DAE)
Telecom foundation institute of technology & management Islamabad
Certification & Achievements:
Cisco Certified Network Associate (CCNA)
Certificate for Extraordinary Achievement 2015 (Etisalat)
Certificate of Monthly Excellence Award Oct-2015 (Etisalat)
Certificate of Appreciation 2013 (Mobily)
Certificate of Appreciation 2011 (Etisalat)
Languages:
English Urdu
Personal Information:
DoB: 10/Dec/1986
Nationality: Pakistani
Religion: Islam
Driving License: UAE – OMAN – KSA – PAK
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