Customer Service
Resume:
Ruth Wier
Customer Service Representative
Swartz Creek, MI 48473
**********@*****.***
I have over 20 years of Customer Service and Sales experience. I have the ability to multitask in a very face paced work environment. In the past I have worked for a high volume call center to help students that were struggling to pay their student loans qualify for a forbearance or deferment. I was a Clinique Beauty Consultant for 2 years and worked on commission. I started out waitressing and absolutely love the fast pace life in the food industry. I also worked as a Pharmacy Technician for 5 years without a certificate and I learned a great deal about health insurance and pharmaceuticals. I no longer keep my Registered Nursing License current due to being a stay at home mom since 2014 so I am very excited to be changing my career path. I really enjoy Customer Service and Sales so if you are looking for an energetic employee that is goal oriented, organized, and punctual I am the employee for you. Authorized to work in the US for any employer
Work Experience
Registered Nurse
GI Associates, LLC
December 2009 to March 2014
Assisting doctors in procedures, handling scopes, pre-op, intra- op and post-op care of patients Handle multiple tasks within limited time period
Managing inflow of patients and multiple doctors schedules Keeping track of patient's records
Get in on the ground level of the excitement
Provide the nursing care before and after of procedures for patients Initiate post procedure phone call to patients and address any concerns the patient
Worked the Triage Nurse position in the clinic
Demonstrate the proper use of equipments and knowledge of medicines Adding 3 more physicians, 7 more physician's assistants and numerous RN's and support staff Registered Nurse
University of Mississippi Medical Center Neonatal Intesive May 2006 to March 2009
Provide nursing support via telephone/video camera within licensure guidelines and program requirements
Assumed responsibility for orienting and training student nurses and nurse graduates
Instructing new residents and nurses in crisis intervention, medication administration and resuscitation Act as a liaison between families and physicians
Administer medications per doctor order while monitoring lab work and vital sign for safety
Take care of patients that range from the most critically ill of patients to just needing monitoring Coordinate the operations of a clinical area including patient scheduling, maintaining patient records and managing the patient admissions process as well as counsel with patients and
family members
Provide the surgical team with basic surgical assistance, ensuring patient comfort and providing quality patient care
Perform job duties in accordance with medical center's purpose Provided education to patients and families
MAINTAINING PATIENT RECORDS AND MANAGING THE PATIENT ADMISSIONS PROCESS
Act as liaison between case managers, home health nurses, utilization review Prepare patients for surgical and radiological procedures; initiate and maintain intravenous therapy
Registered Nurse
Central Mississippi Inc - Jackson, MS
June 2005 to May 2006
Manage patient census and allocate patient assignments Provided direct patient care to labor and delivery patients and newborn nursery patients. Perform dressing changes as ordered and implement fluid resuscitation and antibiotic therapy
Served as Charge Nurse Experience in areas including: Medical/Surgical, Well Baby Nursery, Labor and Delivery, and Post-Partum Provided the highest quality of patient care
Education
Associate in Applied Science
Hinds Community College - Jackson, MS
June 2002 to June 2005
Skills
RN, Med Surg, Home Health, Hospital, Staff Nurse, Customer Service (10+ years), Sales (10+ years), Receptionist (10+ years), Pharmacy Technician (5 years), Server (4 years), Critical Care, Medical Surgical, Operating Room
Assessments
Electronic Medical Records Knowledge — Proficient
September 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/share_assignment/lbeykoh-fdzitoif Medical Terminology — Highly Proficient
September 2019
Understanding and using medical terminology.
Full results: https://share.indeedassessments.com/share_assignment/a99gt74be6iv9yb Nursing Skills: Clinical Judgment — Highly Proficient September 2019
Assessing a patient's condition and implementing the appropriate medical intervention. Full results: https://share.indeedassessments.com/share_assignment/n8d34evdpnyl68tb Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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