Customer service,Help desk

Ramandeep Kaur

**** ****** ***** – Mississauga, ON L4T1Z7

**********-********************@*****.***

Network Support Desktop Support Specialist

CAREER HIGHLIGHTS

●Highly developed and proven creative, operational and results-driven abilities in professional computer systems support, network administration, help desk support, IT support and troubleshooting, client management, programming, databases and business coordination environments

●Refined leadership, negotiating and management skills empowered through years of experience in professional network systems administration and results-focused automation tasks designations

●Diligent and professionally cemented attention to detail in building client relationship skills, intricate ability to think outside the box

●Strong eye for identifying and resolving problems with viable solutions, inspiring leadership and building trust amongst fellow team members

●Meticulous and results-driven work ethic, whilst implementing strong developmental strategies at the workplace for cementing productivity and results

TECHNICAL SKILLS

●Operating Systems: Microsoft Windows Server (2003, 2008, 2012, 2016), Microsoft Windows (XP/7/8/10), Linux (OpenSUSE, Ubuntu), MacOS.

●Virtualization: VMware, Hyper-V, Virtual Box.

●Databases: basic management, queries and scripts on Oracle, MS SQL Server, MySQL

●Knowledge and working of the TCP/IP (IPv4 and IPv6)

●Building a network using VLSM

●Configuration and troubleshooting Static and Dynamic(RIP,EIGRP,OSPF,BGP) routing

●Switch configuration for secure remote access and switch port security

●Configuration and troubleshooting of ACL(standard and extended),NAT with PAT,DHCP,DNS

●Knowledge of configuration and troubleshooting VLAN and Inter-Vlan routing

●Switch configuration using STP,Ether channel and using HSRP

●Wan technologies Public and private(Frame-relay,ATM,MPLS)

●Knowledge of point to point and Branch connection using PPPoe,VPN,GRE,eBGP

●Network security and monitoring using SNMP,SPAN,wire shark

●Knowledge of using Qos

●Knowledge of TACACS+ and RADIUS with AAA server

●Using active directory in VMware creating users and groups,domains

●System configuration (Hardware and Software)

●Web designing using HTML and java script

COMPUTER SKILLS

Database maintenance

Computer Programming

Knowledge of Html, Java Script

Microsoft Word, Excel, Power point

Configuring network management, System configuration

PERSONAL SKILLS

Problem solving team player with a range of technical skills: design, programming.

Highly motivated, Energetic.

Helpful and Honest

Team player as well as critical thinking and problem solving

Time management skills

Positive attitude, self-confidence

Able to handle difficult situations

Hard working, time punctual.

EDUCATION

Matriculation Government girls high school, kotha guru, Punjab,

(April 2011-June 2012) India

Senior secondary education senior secondary school for residential student

Bathinda, Punjab, India

(April 2014- June 2015)

GRADUATION

(May2017-Jan-2019) COMPUTER SYSTEM TECHNICIAN AND

NETWORKING FROM ST.CLAIR COLLAGE

CERTIFICATES.

Security License & CPR certificate

CCNA ROUTING AND SWITCHING

WORK EXPERIENCE

Current-Front desk/Technical support From June 2018 - Present

First Service Residential, Toronto/ON

Coordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient and timely manner

Collaborated and performed installation, configuration, maintenance, and support of network hardware and software.

Desktop Technical Support, Network (LAN, WLAN) Implementation and Troubleshooting

Achieved excellent customer service. Resolved customer concerns and complaints in a timely and gracious manner.

Established procedures while acting as a help desk support, troubleshooting user requests and providing trainings for the proper use of hardware and software upgrades per ascertained guidelines, protocols and procedures.

Previous –@AMAZON [Winston Churchill (YYZ3)]

Order picking

Experience 6 months

Previous - @SCI LOGISTCS Walmart Edwards

Order Picking

Previous -@TJX

Labeling Products of Winners, Marshalls and Home sense.

Previous -@TNT international food products.[ Advance Blvd.]

Experience of cutting Meat foods.

Previous –@ Give & Go [735 intermodal drive

Machine Operator of Chocolate

Professional REFERENCE

Contact

Prof. Muhammad saddiqi ********.********@************.**

@St. Clair college networking dept

Prof. Tahir Minhas

@St. Clair college System Configuration ******.*@*****.***

Mr. Shon singh Supervisor @TJX HomeSence floor 905-***-****

@3815 American Drive

AD supervisor @Sci logistics 905-***-****

Contact this candidate