Customer Service Sales
Resume:
Rouben Nalbandian
Long Beach, CA 90813
********@*****.***
SUMMARY
Senior LAN/WAN Engineer with a background in systems integration, sales, customer service and support with experience in:
●General sales of the computers, printers, parts and standard software
●Maintaining and supports the integrity of the operating system environment and various computer systems
●Creating and troubleshooting users and groups
●Performing systems maintenance tasks, such as system back-up, recovery and file maintenance
●Configuring software and resolves technical problems
●Troubleshooting server related issues
●Configuring and maintain basic server settings
●Troubleshooting general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc.
●Large Data center experience, rack and stack, cabling, decommissioning and new installation
●Infrastructure design and implementation in Windows network environment
●Ethernet and telephone cable wiring and termination
●On site and remote network and security control and administration, backup scheduling and maintenance
●Virus/Malware/Ad aware prevention and removal
●Wireless technology integration and maintenance
TECHNOLOGY EXPERTISE
Hardware
●HP/Compaq, Dell, Lenovo, Acer file servers, desktops and laptops.
●Cisco, Dell, HP, Trendnet, Netgear, IBM/Lenovo managed or unmanaged routers, switches, wireless routers and AP’s and Firewalls.
●Rack mount and standalone storage and networking devices
●Hand held devices and phones
Software
●Windows Server 2003-2010 Operating Systems installation and configuration
●Windows Me/W2K/Win 7/Win 8/Win 10 Operating Systems
●MS Office 2003-2013, Office 365 Installation and support
●QuickBooks, Lacerte, Quicken, Dentrix and many other proprietary software
EXPERIENCE
CiriusXM Satellite Radio. 02/2017 – 11/2018
Windows 10 migration project of more than 1000 users in Manhattan based offices.
Backing up client’s files and settings. Upgrades to a Windows 10 or setup a new computer.
Restore all data, custom settings and network and printer connections.
Train clients to use Windows 10, post installation desktop support.
McGraw Hill Data Center 03/2016-12/2016
Working in the Data center with over 500 ProLiant DL and ML model rack mount servers.
Installation, upgrade and moving the servers/desktops around the center.
OS installation working with 3rd level tech support engineers to configure the servers.
SAP 01/2015 - 10/2015
Working in data center maintaining, upgrading and replace over 2,000 HP/Compaq, IBM and Dell servers.
Backing up server data and settings before upgrading.
Maintaining and organizing cabling in the racks.
Replacing and installing the spare parts on the servers.
Relicom Inc 08/2002– 12/2014
Desktops, laptop server sales, maintenance and support.
Helping clients to setup and organize business computer operations.
Advising in purchasing right equipment and software.
Working for a small and middle size companies as an IT outsourced contractor.
Westbury Camera and Computers 06/1996 – 07/2002
Sales of computers, peripherals, parts and software.
Customer service and post sales over the phone or onsite support.
Assembling computers and installing OS and software.
Monitoring in store inventory and ordering merchandise.
EDUCATION
Diploma in Electronics, Armenia 1985
LANGUAGES
Fluent reading and writing in English, Russian and Armenian
Contact this candidate