Customer Service Medical

Matoya Nicholson

*** **** ***, *** *

Emporia, VA 23847

Email: ***************@*****.***

Phone: 804-***-****

Professional Summary:

Organized and detail oriented person, with strong knowledge of basic nursing skills, as well as using Microsoft Office. Passionate about helping people for better health care and interacting with patients in healing. With strong knowledge of Phlebotomy terminology and skill, as well as order of drawing blood.

Education:

Southside Community College Graduated: April 2016

Phlebotomy

Greensville County High School Graduated: June 2011

Skill Highlight:

Medical Terminology Advanced

Interpersonal Communication Advanced

Organization Advanced

Customer Service Advanced

Microsoft Word Advanced

Venipuncture Exceptional

Professional Experience:

Phlebotomist May/2017 to Current

Armor Correctional Health Service Jarratt, VA

Collect and tag specimens exactly as outlined in each medical requisition

Develop effective collection techniques as they relate to groups such as pediatric and geriatric patients

Properly package each specimen and ensure that every specimen is delivered to the laboratory on time

Maintain an organized and clean work area based on state health laws and the guidelines of our medical organization

Answer patient questions regarding collection techniques and offer additional resources on the collection process if a patient requests

Phlebotomist February/2017- May/2017

Rural Health Group Roanoke Rapids, N.C

Retrieved patient blood and bodily fluids in safe and correct manner.

Processed paperwork correctly and submitted on time.

Worked quickly to keep patient wait times low.

Fielded questions from patients and medical staff regarding tests and test procedures.

Made patients feel as relaxed as possible and cared for uncomfortable patients.

Stayed current in field with continuing education training and re-certifications.

Phlebotomist May/2016-May/2017

Southside Regional Medical Center Petersburg, VA

Obtained and verified patient information prior to drawing blood.

Checked and stocked laboratory supplies.

Labeled and secured all specimens for transport to testing area.

Followed hospital regulations safety protocols and privacy rules at all times.

Collected urine and other bodily fluids for required tests.

REFERENCES UPON REQUEST

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