Customer Service Assistant

CURRICULUM VITAE

NURFARAHEEN BINTI MAHAD

Objective: To be employee at your company that able to gain knowledge, experiences and exposures to the natural resources industry.

JOB EXPERIENCES

August 2018 -

Current :

Customer Service

Pantos Logistics Malaysia Sdn. Bhd.

Follow up and prepare status of shipment to customer besides perform all necessary documentation needed. Learn to understand shipping incoterms and its application. Plan for collection/delivery of shipments with customers and liaise with liner regarding NOA and EDO release within free times. I also need to handle/investigate any damaged container obtaining during the shipping/delivery process. Job billing to every services provided either from liner, customer or haulier.

1) CONTRACTS

Feb 2018 : Enumerator

Forest Research Institute Malaysia (FRIM)

Conducting surveys (distributing questionnaires) where it requires good communication skills and inherent knowledge to ensure information is effectively delivered/acquired and disseminated to the target respondents. The surveyed were done at Pantai Senok (also known as Pantai Nami), Bachok for four days and seven selected villages around Perak for seven days.

Apr – Dec 2017 : Research Assistant

University Malaysia Kelantan, Jeli Campus

Assisting the researcher doing a project under grant which related to biomedical applications. Here, I learnt a lot on how to run Polymerase Chain Reaction machine, Centrifuge machine, DNA extraction using kits, electrophoresis, and sequencing of DNA and doing documentation involving some suppliers.

Hometown Wakaf Bharu, Kelantan

Current Home Shah Alam, Selangor

Mobile 017-*******

Email ***********.*****@*****.***

Age 25 years old

Languages English / Malay

LinkedIn www.linkedin.com/in/nurfaraheen-mahad

2) INDUSTRIAL TRAINING

Feb - May 2016 : Industrial Training

PELADANG Setiu Agrotourism & Resort Sdn. Bhd.

I had experienced on how to be a good guiders. I was also able to learn with the staffs on how to manage the activities such as abseiling, flying fox, water confident, jungle trekking and others well. Besides, I was being exposed with catering, housekeeping, landscape management and farming activities.

3) PART-TIME

Jun 2018 : Part-time Promoter

Pacific, Kota Bharu Mall

Work as a part-time promoter for Pierre Cardin brand. I was given a task to promote our products and assist the customer to find their own interest by providing additional information.

Feb - July 2017 : Home Tutor

Home Advance Study Sdn Bhd

Work as a home tutor of subject Mathematics and Arabic language for year 3 Dec 2016 – Jan

2017 :

Batik’s drawer

Experienced as a Batik’s drawer at Pian’s Batik for 2 months 2012 : Cashier

Pacific, Kota Bharu Mall

I learnt how to operate the money machine and also learnt a bit on how big company handled their mens.

2011 Cashier and assistant of petrol pump

Petronas Petrol Station Pasir Pekan, Kelantan.

I was able to meet and handle many kinds of persons during the time and also able to manage lots of money.

EDUCATIONAL BACKGROUND & CERTIFICATION

2012 – 2016 : Universiti Malaysia Kelantan

Bachelor of Honors in Natural Resources (Year graduated– Sept 2016) Final Year Project :

o Relationship between colour appearances of 2 and 4 year-old Gigantochloa scortechinii culms through different drying techniques. The research is about the comparison of color appearances of bamboo of the Gigantochloa scortechinii species through different drying techniques of 2 and 4 year-old ages. Besides, this research also measure their basic density thus comparison were study between color appearances and basic density to investigate which ages have more strength properties for evaluating the quality of the products. This species of bamboo were chosen due to its abundant in Peninsular Malaysia Current CGPA : 3.07

2011 – 2012 : Matriculation of Gopeng, Perak

Module 1 (Biology, Physics, Chemistry, Mathematics) 2009 – 2010 : Sekolah Menengah Sains Tengku Muhammad Faris Petra, Kelantan. SPM Certificate

MEMBERSHIP

2012 – Present : Rakan Alam Sekitar – member

2015 : KPA For Youth

EXTRACURRICULAR ACTIVITIES, TRAINING & CERTIFICATION 2012 – 2013 : Sijil Penyertaan Kejohanan Silat UPSI 2013 : Sijil Penyertaan in Farm In The City

2015 : Representative of UMK for student exchange program to Prince of Songkla University, Pattani Campus, Thailand

2017 : Undergoing short courses for SEM machine in Universiti Malaysia Kelantan SPECIAL SKILLS

Able to operate Microsoft Office Softwares such as Word, Power Point and Excel

Fluent in Bahasa Malaysia, English (writing and speaking)

Familiar with special software : ArcGIS, S-PLUS statistical program, Outlook, GSI system (company

system)

Able to operate special instrument in the lab/field : color reader, Polymerase Chain Reaction Machine PERSONAL TRAITS

I am a hardworking, trustworthy, yet determined person. Besides, I am able to establish good communication and relationship with team, working under pressure with tight deadline, always willing to share and gain knowledge and learn new things, cautious in whatever I do and tenacity to ensure success in delivery. I am keen to work and add value in your company besides gaining experiences and exposures. REFERENCES

Referees Name : Dr. Wee Seng Kew

Position : Project Leader, Senior Lecturer

Tel : 010-*******

Email : *******@***.***.**

Referees Name : Prof Razak Wahab

Position : Thesis Supervisor

Tel : 09-9477031

Email : *****@***.***.**

Contact this candidate