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Manager Service

United States
September 20, 2019

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**** ********* ******* *** ****, Birmingham, Alabama 35243 205-***-****



Professional transportation manager with over 26 years of experience overseeing and training transit employees, using a proactive approach for ensuring all aspects of service are available for maximum benefits to the passengers and the community. Capable of developing and directing the implementation of goals, objectives, policies, procedures, and work standards. Experience in developing a fleet management plan, which accommodates service patterns, future extensions, capital improvements and emergency situations. Extensive work in safety and accident investigations. Successful in planning, organizing, administering, reviewing, and evaluating all aspects of transit operations and services, with additional experience in working with and understanding the maintenance and capital investments needed for successful transit operations. Extensive experience in service planning, schedule writing, adjusting schedules based on service needs including capacity issues.


• Considerable knowledge of transit operations and transit system design

• Demonstrated knowledge of transit software with ability to quickly learn and master complex computer systems and relational databases

• Working knowledge of software applications: Microsoft Office suite, Trapeze Software, Transit Master software, and Genfare fare box reporting

• Excellent written and oral communication skills and the ability to prepare technical reports independently

• Strong problem solving, leadership, and interpersonal skills EDUCATION

Walden University anticipated December 2015

PhD Candidate in Management

Specialization in Leadership and Organizational Change Concentration in Knowledge Management

Baker College Center for Graduate Studies Flint, MI September 2007 Master’s of Business Administration

Concentrations in Finance and Human Resources Management Baker College at Clinton Township, MI December 2005 Bachelors of Business Administration

Summa cum Laude


2011-present Birmingham Jefferson County Transit Authority, Birmingham, AL Transportation Department

Assistant Superintendent of Transit Operations AM November - present

• Responsible for scheduling and managing twenty fixed route and Para transit supervisors

• Responsible for 120 fixed route operators and 40 Para transit operators

• Responsible for accident determinations and investigations

• Represents company on the Jefferson County Emergency Management Agency Committee

• Liaison between Operations and Maintenance of 73 fixed route buses and 36 Paratransit vans

• Liaison between Operations and Planning to insure that Operations can meet service demands

• Liaison between Operations and Safety, providing oversight to the training on new hires, retraining of current operators, and principal on accident investigations Manager of Planning and Development February - November

• Effectively trained staff to complete a route study of the entire transit system; represented BJCTA on the MPO, Technical Committees for Southwest Corridor Study, as well as managing the Short Range Transit Plan Technical Committee to Update the Five Year Transit Plan

• Created manually rostered run cuts, and evaluations of routes for efficiencies

• Managed a budget of $750,000 covering planning and marketing, as well as a staff of five members and five temporary workers.

1986-2011 Detroit Department of Transportation, Detroit, MI Detroit Department of Transportation/Strategic Planning and Scheduling Division Senior Scheduling Analyst 2002 - 2011

• Responsible for training schedule makers on software applications: Trapeze, AVL Transit Master, Genfare, and troubleshooting system problems, coordinating and implementing corrective actions

• Conduct fixed route service scheduling and blocking and run cutting, Trapeze software in an efficient and effective manner to ensure ongoing efficiency reviews of run cutting between bids and serves as the single point of contact, including service calls after hours. Oversaw the transition from transit operating software (TOS) system to Trapeze OPS and FX

• Responsible for reporting data to National Transit Database, State of Michigan and Southeast Michigan Council of Governments, as well as supervising the traffic checkers and data collection section of the division Schedule Maker 2000 – 2002

• Assisted scheduling analysts with run-cutting process and departmental software

• Monitor and evaluate effectiveness of transit schedule Department of Transportation/Operations Division

Transportation Station Worker 1996-2000

• Worked closely with maintenance department to ensure proper bus assignments, including the preventative maintenance rotation of buses

• Assigned vehicles to scheduled runs utilizing transit software and applications

• Supervised 200 – 300 unionized coach (TEO) operators Transportation Equipment Operator (TEO) 1986-1996

• Transported passengers daily along various assigned routes

• Trained new operators as a line instructor in both the operation and knowledge of the policies and work rules


• Board of Directors for the Birmingham Parking Authority 2011-Present Financial Secretary - Treasurer

• The Conference Of Minority Transportation Officials 2010-Present

• American Federation of State, County and Municipal Employees Union 1998-2011

! Financial Secretary 2010-2011

! Member of the Contract Negotiation and Grievance Committees

! Three-Year Trustee

• Amalgamated Transit Union 1986-1998


Commercial Driver – Class B with the Passenger Endorsement Notary Public - Statewide

References are available upon request


2012 –

• National Transit Institute

! Paratransit Management and Operations Course

2011 -

• Transportation Safety Institute Transit Safety and Security Division

! Fundamentals of Bus Collision Investigation

• Blood born pathogens course

2009 -

• Member of THE Steering Committee Developing System Condition Measurements for Local Transit in the State of Michigan

• Team leader providing data from Detroit Department of Transportation for the Michigan Local Bus Transit Economic Benefits Model.

• National Transit Institute

! National Transit Database

! Safety and Security Reporting: Basic Setup, Major and Non-Major Incident Reporting

2007 -

• Project Management II

• Trapeze Software – FX Basic, Plan Ridership, and INFO Agent 2006 -

• One of two outstanding honor graduates at Baker College of Clinton Township

• Member of the American Colleges Who’s Who List

2005 –

• Transportation Safety Institute Transit Safety and Security Division

! Fundamentals of Bus Collision Investigation

! American with Disabilities Act

• Project Management

• Windows Access 2000

• Windows PowerPoint 2000

2004 -

• Employee of the Month for April; requested by Siemens for delivering the most verified and error free data for AVL Transit Master

2003 -

• Certificate of Appreciation for facilitating “Seven Habits of Highly Effective People” and “What Matters Most

• Transit Operations Planning Course, completed in Washington, D.C.

2000 -

! Facilitator Certification for “What Matters Most” from Franklin Covey Company

! Facilitator Certification for “The Seven Habits of Highly Effective People” from Franklin Covey


! Business Writing II

! Career Planning

! Beginning Windows NT Workstation 4.0

! Stress Management

! Problem Solving and Decision Making

! Tax Preparation H & R Block, Inc.

1997 -

! Introduction to Computers

! Effective Business Writing

! “Put it in Writing” from the International Writing Institute, Inc.

! “Seven Habits of Highly Effective People”

! First Things First Time Management

! Supervisor’s Academy

1993 -

! Certificate for Volunteering in Preparing

! Taxes for Low Income Tax Payers

! Accounting Aid Society’s Tax Assistance Program

1992 -

! Wayne State University Labor Studies Center Labor School Two-Year Program and Advanced

Parliamentary Procedure Program


! Certified Operator Line Instructor

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