Manager Account
Resume:
Samario J. Anthony
Greenbelt, MD 20770
*******.*.*******@*****.******.***
EXPECTED OUTCOME:
Within a managerial role, my focus and objective will be to ensure a seamless and productive operation with the intention to increase profitability, maintain satisfaction, and offer exceptional service within the market share.
EXPERIENCE:
CARD SERVICES REPRESENTATIVE BANK-FUND STAFF FEDERAL CREDIT UNION
2018 –Present Washington, DC
Cultivated banking from a member’s perspective in a back office environment suited to responsibly and carefully handle debit & credit card procedures. Works on a vivacious team of people with similar talents and strengths; fostered a culture of family and continuous learning both shared interchangeably amongst fellow peers, as well as the members we service on a daily basis. Aim is to ensure the overall financial growth, literacy, and ease of banking within our membership. Processed orders for replacement and reissued credit and debit cards through the utilization of multiple systems or programs. Assisted fellow representatives in the Communications Center, Banking Branch, and other lines of business with member requests made via Online Banking as well as inbound phone calls during banking and non-banking hours. Volunteers for one of the many programs the credit union offers to help empower the community, embrace change, and aid in efforts to strengthen the bond between those two facets named BRAVO.
ACCOUNT MANAGER BANK OF AMERICA
2014-2018 Pasadena, CA
Serviced clients via inbound contact center with transactional inquiries related & pertaining to suspicious fraudulent behavior. Reviewed transactions with the client to confirm legitimacy of funds in an effort to safeguard the client’s account. Also initiated claims for clients who were victims of fraud by probing client to obtain detailed specific information mandated by our compliance team to reach a resolution for the client and for improving the business’s approach towards strategy. Increased client awareness & satisfaction through feedback generated by client interactions.
ADMISSIONS ADVISOR STRAYER UNIVERSITY
2010-2013 Newington, VA
Processed incoming calls concerning prospects and enrollment for future and current students. Provided and created insightful and beneficial career path choices for prospect through interview and follow-up processes. Handled high inbound and outgoing contacts throughout day via lead pool. Responsible for attaining a minimum enrollment of ten to twenty students per month for online asynchronous and synchronous degree programs. Increased and fostered great relationships with students to ensure re-enrollment each quarter, as well as gained referrals for enrollment through family and other close prospective acquaintances.
EDUCATION:
August 1999 – May 2003 HOWARD UNIVERSITY
Washington, DC
Bachelors of Arts Degree
Major: Philosophy Minor: Music Education
August 2010-May 2013 HOWARD UNIVERSITY
Washington, DC
Master’s of Divinity
Concentration: Religious Studies
ORGANIZATION AFFILIATION:
2001-2003 BOYS CLUB OF AMERICA
HOWARD UNIVERSITY
Washington, D C
June-July 2010 SUMMER ENRICHMENT PROGRAM
FIRST PRESBYTERIAN CHURCH DC
Washington, DC
2010-Present ALTERNATIVES TO VIOLENCE PROGRAM (AVP)
PATUXENT INSTITUTION
Jessup, MD
SOFTWARE APPLICATIONS:
Microsoft Outlook, Word, Excel, PowerPoint, Adobe Acrobat, Adobe Photoshop, HTML, Internet
References: Available Upon Request
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